I cannot put into words how deeply disappointed I am with this company. While the photos of my…read morebathroom posted on their website and social media look beautiful, they are misleading and amount to false advertising. Those carefully staged images hide the reality of my experience: two leaks, unskilled drywall repairs, trash frequently left in my yard, property damage, and countless shortcuts they took that ultimately backfired. I wish I had not hired them.
The entire project was so chaotic that, at times, all I could do was laugh in disbelief. It was the first time in my life I experienced migraines, and I began to dread every phone call, knowing it meant yet another problem. Many of their subcontractors were unskilled and poorly managed. Even something as simple as installing the mirror resulted in multiple large holes in my wall, which they initially tried to conceal. Throughout the process, I had to double-check their work, question their honesty. Communication between Blue, Raisa, and their subcontractors was disorganized and unreliable. At times, it seemed like they intentionally withheld information from contractors and each other, which caused unnecessary delays. Mistakes that could have been prevented with planning and attention to detail. It became painfully clear their focus was on speed and cost-cutting and not quality. In effort to cut costs, Blue and Raisa even tried to complete parts of the job themselves. I told them their drywall repairs were an eyesore, and they tried to provide an inaccurate rationale to why their repairs left me with a wall with large bumps rather than smooth surface. It took two visits from them to install my faucet, which was not functional. Water splashed everywhere, wetting up my floors and vanity, the stopper did not work, and the pipe under the sink started leaking after a couple of days. Everything Blue and Raisa touched/installed looked horrible, broke immediately, or failed shortly afterwards. As a result, they had to pay someone to come and redo it all, further prolonging this project.
To respect my house and my neighbors, I repeatedly asked them not to leave trash and materials in my yard overnight and suggested they store items in my living room instead. They ignored this request multiple times. When confronted, Raisa claimed she had told subcontractors not to do it, but they continued to use the same workers who disregarded instructions and basic professionalism. I was constantly cleaning my house, my yard, and my neighbors' yards.
What was most alarming, however, was the incident with one of their subcontractors. A man entered my home without introduction or my knowledge, smelled strongly of alcohol, and asked inappropriate questions. On that same day, this same man knocked over my alarm system keypad. I do think mysteriously went missing and was never returned. Although they eventually paid for the replacement keypad, the entire situation felt deeply unsettling. When I raised my concerns, the company brushed it off, claiming that subcontractors would no longer be allowed on their job sites. I find it very hard to believe that no one else noticed his condition and odor. I spent over an hour cleaning my living room after they left. To make matters worse, that same subcontractor damaged my hardwood floors. Raisa kept reassuring me that they would pay for the damage but admitted they did not have the money at the time to pay. When I first met the owners, they advertised their business as licensed, bonded, and insured. I find it very difficult to believe that company that is bonded and insured cannot pay a $1,000 damage claim A genuine apology would start with paying for the repairs to my property. However, after many attempts over the last six months to get them to pay for the damage, they paid $100, and Raisa has since stopped responding to my calls and texts about their outstanding bill for the damage to my home.
My finished bathroom was not worth the chaos, mismanagement, dishonesty, and property damage I endured. I do not know how they have ever earned 5 star reviews! I have attached multiple photos to this review as evidence to support what I have stated here.