I now see why Wahl Optical consistently wins the 'Best of Council Bluffs" award…read more Excellent customer service. Friendly staff. Great selection of frames. Willing to work with you if you have issues to solve problems, whether or not it's another optical business that was at fault. Satisfaction guaranteed for me. Bob does the right thing.

I will remain a return customer. Great, friendly and knowledgeable staff with a wide variety of…read moreframes to choose from.

They are closed. Storefront is empty. Phone just rings busy . I have used them in the past. Sad to…read moresee them gone

Has a much more variety of glasses. Been going to them since high school. ( I'm 76 now). I love old…read moretime optometrist. He always gets my subscription correct better than Nebraska medical center

Appointment was for a Tuesday. They had it down for Thursday. Can't make a Thursday so why would I…read moremake it for then ? What's really funny is I get a robocall Monday night confirming my Tuesday appointment. The receptionist is rude as hell and condescending

On Wednesday night, my baby scratched my eye. Talk about pain. My husband called Brumm for me in…read morethe morning and they got me right in.. I saw Dr Cleaver, who was kind, gentle, and used a program to show me exactly the size and location of the scratches on my eye (there were 2), after he measured them. He then put a contact on my eye to protect it as it healed. Oh, I should mention here the lovely numbing drops they used. Those were fantastic! I ended up calling the office before close because my eye hurt much worse than before I had the contact placed. The tech I talked with asked me if I was using the drops Dr Cleaver gave me - she mentioned 2 drops, but I'd only been given one. She said "the gel drops?" And I said, no. Should I have some? She said no. Turns out, yes, that would have made my experience significantly less painful. I don't wear glasses and therefore have never worn contacts. The next morning I called to be seen early because I was in excruciating pain throughout the night and still that morning. (My appt was at 4) and they got me right in, which I was thankful for yet again! I went to the other location to see Dr Cleaver who was again great, and the tech I saw made the whole experience way more pleasant. Dr. Cleaver said my eye was very dry which was contributing a lot to the pain. He removed the contact, his bedside manner was great especially when I couldn't stop twitching haha. He used a more dull instrument on my eye so he wouldn't poke my eye (big YAY for that) and set up a follow up so I'd be able to see a dr if for any reason my eye wasn't okay. But I canceled because it was. His instructions were great, other than the lack of instruction for the eyeball that had never used a contact before. Oh, and the wait was very long the first time and pretty long the 2nd, which contributes to the star off. But I recommend and would go again without question if needed.

Good people who know what they're doing and who have impeccable taste. Unique high quality styles…read more Perfect fit! Great lenses.

Love this place, Karen does great job in helping you pick the right frame and it's the only place…read morein town I've found frames different then most!

Beautiful office, very tech forward, and super lovely staff. From the start, I had a pretty great…read moreexperience at this office. I had to switch from an office I already really loved due to moving so I was nervous. The checkin person was incredibly friendly, the initial person I worked with during my exam was as well, and the doctor was engaging and thorough. I had zero complaints and was ready to leave the office to write this as a five star review.... So why 3 stars? I work in the insurance field. I understand the importance of taking ownership of your own benefits and not relying on a medical office to provide you with the information about what coverage you have. For this reason, I checked my vision benefits before my appointment and knew that I had a $10 co pay for the exam and a $0 copay for my contact lens fit/follow up. I've had the same plan for several years and that's always been what I pay but it's still good to check in case coverage changes. At check in I was offered a $39 photo of my eye in lieu of traditional dilation and I agreed as I hate the idea of getting my eyes dilated. For those doing the math, I'm now up to $49 due for my appointment. At checkout, I was told my total was $153. That's a difference of $104. I paid it and then went to my car to make sure I didn't misread something on my coverage. Nope, $0 exam copay, $10 lens copay.... I go back in to ask the person at check out. She explained to me that I had a "premium" contact lens fitting which is only discounted at 10% per my plan. I did see this on my benefits but have never been charged for a premium fitting so didn't think it applied to me. I'll say this, if I wasn't one to know things about insurance coverage I may have just accepted that as "just the way it is." I could have easily accepted that I got a "premium" fitting because they used extra technology that felt high end. But that's not what premium means. When I asked what the difference is, the person at check out said she's been asked before but doesn't really know. She offered to find out from another person in the back. She was very kind about the whole thing and happily went to ask and brought back a print out explaining the difference. I was told someone would call me because the person she tried to ask wasn't available. There was a lot of vision jargon on the printout that I didn't understand so I had to go home to look up the meanings. Basically it means this.... If you have regular bad vision like not being able to read a street sign far away, you don't need a premium exam. Premium is for premium lenses: astigmatism, multifocal or monovision lenses, post-surgical lenses, etc. I was called the next morning and told that they'd made an error in coding and was overcharged by mistake. They had already initiated the refund to my card for the additional $104 that wasn't truly due. Great! Glad that's squared away. However, my 3 stars still stand. It's 1000% possible that it was an honest mistake. These things happen. It's also possible that it wasn't a mistake and they're up charging for the reasons I stated above. Because if I wasn't me and heard premium exam I might have just agreed to paying it because I could see how the extra technology might make it "premium." Ultimately, I couldn't confidently refer my grandparents to this office without feeling like I needed to check their receipts after every visit.

Omaha Primary EyeCare is top notch. Dr. Johnson was so professional and easy to talk to during the…read moreeye exam. I was fortunate to have Stephanie help me. She was friendly and knowledgable. The front desk staff was attentive and friendly. Great place to go for eye care. Jan L.

My family has been going to First Eye Associates for a long, long time. I'd recommend them to…read moreeveryone. I've never had a poor experience, but if I did and it wasn't related to my eye care, such as a poor billing experience or them spelling my name wrong or a longer wait than I'd care for, I might chalk that up to a bad day for someone. We all have them. I've never had an experience there that would cause me to leave anything less than 5 starts. They are just the best in Omaha and have about 150 years of experience to back this claim.

I have seen Dr Drake for years. She is always very professional,thorough, and so is her staff. I…read morehighly recommend her.

Let me review the eye glass first, they have a large selection, depending on your. Prescription, it…read morecan be quite pricey, so check around. Ms Patty has been there. Taking care of customers for a long, long time. Experienced in the field. Across the hall is the contact eyewear. Bruce is the master optician, who I would not trade for any other person. Has taken care of my contact Len care for 30 years. Saw a problem, the eye specialist dismissed and advised me 2 see a cornea doctor. Bruce saved my eyes, from becoming a chronic. Issue. He's straight forward about your eyes. Highly recommend

Oh my gosh. TERRIBLE service and no concern for the customer whats so ever. An older lady actually…read moreright outside of the doorway, and I was the only person who jumped up to help her. The 'staff' couldn't be bothered. I was horrified. The staff is grim, sour, angry and unhappy. Hey... if you hate people and hate your job, do what the rest of us do, get a different job.

I was at Eye Specialist to get new glasses and after I picked them out and selected all of the…read morelenses options I wanted and the total out of pocket was over $800. Sylvia suggested that I go to VSP and enroll for a better plan. I did and the plan for me was under $20 monthly. Went there and got the same glasses and options for $300. Thank you Sylvia for saving me $500!

On May 6th I walked into the Papillion office to schedule a cataract evaluation with Dr. Thomas…read moreGrange. The person I spoke with was extremely rude and condescending. She questioned why I thought I needed the evaluation. I told her at my last visit Dr Grange told me to come back and to say it was a medical appt. He said not to use my vision insurance. I am not sure what this woman's deal was, but she was not helpful, and just plain rude. It was very upsetting that she treats patients this way. Today I called to cancel the appointment as I felt very uneasy about that office. Dr Grange is a great doctor! But the staff need training on how to work with the public. I have purchased many pairs of glasses and have referred many to use your location. I will not be returning, as I know many I have sent have not been happy there as well, and expressed their dissatisfaction. There are many eye doctors all over the metro. Sometimes places need to be reminded the completion is great!