Overall, we've had a good overall experience with the actual appointments. The problem has been the…read moreordering of the contact lenses after the appointment. Recently , on two different occasions the office personnel did not place the order for contact lens. It wasn't until we reached out to them about when the lens would be in that they discovered the two different orders were not placed. That is very frustrating and not good customer service!

I have struggled with having good eye/eye doctor experiences so I was looking for someone new. From…read morethe moment I reached this company and was able to get an appointment scheduled with in a week - I was happy. The staff who checked me in and did my initial testing were all wonderful. The doctor made me feel so comfortable and retested me looking for cataracts. He found them and explained that they may have been what messed up my lasik's a little. He was great to work with and I did not plan to get my eye glasses here as they often seem more expensive at the doctor's office, but man was I happy to find an affordable option and had them in less than two weeks. I am so happy I found this place and plan to reach out to them when I am ready to consider having my cataracts removed. But will also do my eye appointments here.

Good people who know what they're doing and who have impeccable taste. Unique high quality styles…read more Perfect fit! Great lenses.

Love this place, Karen does great job in helping you pick the right frame and it's the only place…read morein town I've found frames different then most!

I've been here the past 2 years for eye exams, previously at Vision Works, so this is definitely a…read moredifferent experience. I first came to definitive vision after pain in my eye led me to seek optometry care that was near my work. They were able to get me in right away in an emergency appointmen. When I met with Dr. Heiss, she was quick to tell me what was wrong with my eye and offered solutions to help. She gave me some eye wipes to trial which worked wonderfully. I then came back for my annual eye exam at a different location and everyone was helpful. I like that it's a smaller place, but it's certainly more expensive than anywhere I've been in the past, so that's kind of a bummer. I love the eyeglass selection, they're very stylish and unique. This year, I decided to take my favorite frames and put updated lenses in them, I love that that's an option. I'd recommend coming here, because it feels like a posh boutique and everyone is helpful and friendly, but the cost might be a bit prohibitive for people. Or maybe that's just my eye insurance!

Have been seen for eye exams by Dr Elwood for several years. He listens to me & has the newest…read moreequipment to check your eyes & prescribe a new prescription if needed. Office staff was kind & accommodating to me. They have several frames to select from if you need new glasses,

My vision adjustment requires more than they can offer .. I tried several times…read more Might be good for the simple adjustments Employees are respectful

Staff are very helpful and friendly. Technicians always make sure I am getting the best deal for my…read moreglasses and contacts. Dr. Gerdes is thorough and lays out all the options for types of contacts and glasses that will be best for correcting my vision while still comfortably fitting into my work and lifestyle.

Great location and easy to find. The only confusing thing is that it was semi-recently rebranded…read more(ownership shuffle) resulting in a name change to See Family Eyecare. Still a very clean & tidy office with a nice variety of frames for the family. They will also swap lenses for an existing frame. The turnaround time is typical 7-10 business days. The staff is great! Definitely a great choice!

I'd like to repost my review from google:…read more IN-CREDIBLE. Dr. Connor was calm guy, professional, kind and thorough. GREAT personality. I had ordered a new pair that the lenses weren't quite right on my distance bifocal. Within 6 days, I had the new pair exchanged. WOW. I'm 66, and I think it's the best eyesight I've had in at least 13 years!! I'll be back next year for a 2nd pair, too! To be able to see as I drive, and yet have the ability to read print in the same eyeglass pair has been a true gift for me! I went to Costco and could see the aisles and read expiration dates on the jars for once! Melissa, BobbiJo, Helen and Jesus were so kind and caring, great personalities and really wanted only the best results for me! Thanks isn't much guys and gals, but I'm so blessed to have had your help!! MUCH thanks!! Scott

I recently moved optometry offices due to administrative frustrations with my prior doc and LOVED…read moremy experience at EyeCare West! I love that they turned the old Village Inn next to Oakview into their office and they utilized the space well! Huge selection of frames, including Maui Jim sunglasses, friendly and competent staff and I found the exam to be very thorough. I definitely recommend!

EYECARE LESS! This place is a hotbed of immature staff who like to bully their patients. From the…read morejump, this place has treated me horribly. When I reacted to their bullying antics, that is when the gaslighting began. Dr. Lichtenburg is the owner and she is the leader to her minion staff. She allows her "top notch" front office girl, Candy, to get in patients faces with pre-mediated designs on possibly physically harming the patients, she instigates and promotes bullying and Dr Lichtenburg allows grossly over exaggerated situations to occur. I felt threatened in this office. I felt disregarded and there was ZERO accountability from this office or office manager for how their staff mistreats patients. Right, wrong, or indifferent, there has been reasons as to why I've had difficulties with this horrible practice and it all boils down to how staff are lead and their is ZERO positive moral and very poor leadership. The owner should feel ashamed for her behavior. The last time I spoke with the doctor, she called me acting concerned about what had happened the previous day, and then cut me off mid sentence and began bullying me herself. When I hung up on her, she kept calling me back. I finally had to tell her to stop calling because it was beginning to be harassment. I hate to say it but I think my unfair treatment was due to me being Hispanic. Sad but true.

Let me review the eye glass first, they have a large selection, depending on your. Prescription, it…read morecan be quite pricey, so check around. Ms Patty has been there. Taking care of customers for a long, long time. Experienced in the field. Across the hall is the contact eyewear. Bruce is the master optician, who I would not trade for any other person. Has taken care of my contact Len care for 30 years. Saw a problem, the eye specialist dismissed and advised me 2 see a cornea doctor. Bruce saved my eyes, from becoming a chronic. Issue. He's straight forward about your eyes. Highly recommend

Oh my gosh. TERRIBLE service and no concern for the customer whats so ever. An older lady actually…read moreright outside of the doorway, and I was the only person who jumped up to help her. The 'staff' couldn't be bothered. I was horrified. The staff is grim, sour, angry and unhappy. Hey... if you hate people and hate your job, do what the rest of us do, get a different job.

smooth operation from start to finish . This business knows how to get things done while being…read morepleasant and thoughtful. I am happy with the results of the surgery performed by Dr Feilmeier

Poor understanding of patient care. Once a good place, now robotic. Questions are seen as…read morethreatening, the staff is forever revolving and the doctor is not caring about the patient.

UPDATE: I'm updating my review to reflect that my issue was eventually resolved. The last doctor I…read moresaw took the time to properly evaluate my situation and helped me get to a solution, which I truly appreciate. That being said, the process to get to that point was extremely frustrating. I was given four different trial pairs of contacts that didn't work, and for a long time I didn't even know my actual prescription. During that time, I experienced eye strain, headaches, and ongoing visual discomfort while continuing to wear an outdated prescription. It was also very difficult to get in contact with the office. I attempted to call multiple times to schedule a retest, but the phone was rarely answered, which made it hard to get the help I needed without going in person. While I'm grateful that the issue was resolved in the end, the overall experience was still stressful and time-consuming. I hope the office can improve communication and follow-through so other patients don't have a similar experience.

Great experience and communication every step of the way. Great doctors and modern equipment…read more Great selection of eyeglasses.