My service technician Rene M was great!! He fixed the issue with my window & garbage disposal very quickly. Rene is definitely a 5 star technician. read more

I was supposed to move into my home on 6/23 . Upon doing the official walkthrough with the rent check app I noticed that there were dead bugs throughout the inside of the property, cobwebs, the baseboard were filthy and there was dirt and debris in the master bathroom floor and in the tub. I brought this to the attention of the consulting handling my home by the bama I'd Bergundy as well as photos and they refused to have the property clean for move in. Stated that Ben with the pictures I provided it met their standard. They offered a $125 concession when it will cost me more than that to have it cleaned. This is Han parable and I will blast them EVERYWHERE read more

See all

The only good thing I can say about Progress Residential is that the customer service agents and maintenance teams are great. The agents are very helpful and the maintenance guys do the best they can with what they are ALLOWED to do. When we moved into our house, we were given 30 days to report any issues that needed attention and it wouldn't be our responsibility. We reported everything we could find that needed to be fixed, a few of the things we reported were never addressed. There are things that you won't see until a few months into your lease. We moved in mid April and about a month ago we reported high humidity in the house, like really high. We noticed it earlier but we chalked it up to the amount of rain we had received as well as the Houston heat. My partner has worked in HVAC for almost ten years and after buying dehumidifiers and a portable AC unit he agreed that it wasn't something we could fix and it was a problem with our unit. The maintenance man Eulices (super awesome) came out and did what he could, which helped a bit. The humidity is still at 85-90% even with our dehumidifiers and portable AC unit. We just found an insane amount of mold growing under our bathroom sink which destroyed hundreds of dollars worth of beauty products and is overall just disgusting. All of our storage closet shelves and under our sinks have peeling paint which leads us to believe that this was a previous issue that was painted over. About a month ago we found drain fly larva in our shower. We treated it with the proper solution and they still wouldn't go away. We then realized they are coming from the weep holes in our shower door frame, which is caused by structural improper drainage. I put in a maintenance request with a wonderful woman named Stacey, but it was later canceled and marked as "resident responsibility." (Im sure Stacey didn't do this because she agreed with how disgusting it was.) I'm not sure how they expect us to fix the shower drainage system without having someone completely take everything apart. My last main issue that has been completely ignored is our fence. Our backyard is behind a new shopping center that is still under construction and the owners have not yet put up the 10ft fence that is required for backing up to residential housing. I have called Progress Residential multiple times reporting that there are rusted nails sticking out, loose panels EVERYWHERE, multiple holes on the bottoms of the fence causing unwanted rodents getting into our yard, and not to mention all of the fence panels are facing towards us meaning anyone could easily jump the fence into our backyard. Our backyard gate also doesn't close properly and is on the verge of falling off the hinges. There is also a section of the fence where the support beam isn't even attached to anything, it's being held up by the actual fence panels. There are many more issues that we have decided to deal with ourselves because we are tired of trying to get help and receiving either shoddy work that doesn't fix the issue because Progress Residential doesn't want to spend the money, or receiving no help at all. These issues are health and safety hazards and I will be reporting these issues to the proper authorities and will 100% never sign a lease with Progress Residential again. read more

See all

Do not rent from them. The properties are very poorly maintained. You'll be fee'd to death and they'll rip you off when it comes to returning your deposit. There are numerous reddit and fb pages all detailing the horror of renting from them. Don't make the same mistakes we did. read more

See all

We've had an issue with our AC throughout the length of our lease, and after multiple requests stemming from the inability to cool our home below 82 in the summer and taking the entirety of the night with the ac running nonstop to cool to 72, they've proven they do not remotely care and are fine to send someone out, point a thermostat at the vent, and say it's fine. They don't care about their residents. Do not rent from them no matter what. read more

So it took them every bit of 5 minutes to fix the roof to see if the bat issue would resolve on its own.. I haven't seen one since the men came out. He told me that I had a big whole in the roof. I said wow that was quick. So basically they band-aided my issue. As much as I hate moving I'm out of here. No one called back to check the status of the resolved issue, they also did not communicate from within regarding my notice to vacate and called me a month trying to get me to renew and the penalties/fees for vacating sooner. I also had to buy a window unit AC bc the outside unit died in the JUNE until damn best JULY in HOUSTON. insane. No reimbursement fee for my out of pocket and inconvenience. Do NOT rent from progressive read more

The company promises a great picture until you sign the lease. The maintenance is questionable. Customer service is rude and not worth the time. All in all save yourself and walk away from their rentals. Smart home services are additional fee and you will be charged even if they are non-functional even after you have a service ticket open. Underground plumbing issues will turn into a resident renter responsibility if the service tech refuses to investigate. All in all for paying residents this is a lose-lose situation with property maintenance after you are tied in the lease. Hope this helps coming from a 4 year rental resident. read more

I am a landlord and my home neighbors one of their properties. The negligence of that home is astronomical. The roof is hanging on with its bare teeth. After a recent storm nearly 50% of their shingles flew off with no replacement in sight. The AC condenser h read more

Rene M came and fixed my smart lock he was very knowledgeable and helpful excellent customer service would love to habe hom all the time

There is a whole Facebook page dedicated to renters suing this company, beware! Paid for and completed their entire move out checklist, did everything I was asked, got proof and approvals from Progress themselves. Didn't stop them from sending me a bill for 4k even when the house was left in prime condition, even better than when I moved in since I had to paint, pressure wash, and hire professional teams for this plus cleaning per their request. Not worth the trouble, and will be taking them to court if not corrected. read more

If only I could give negative stars. They will find anyway to charge you extra and keep your deposit. Scammers at best.

Hello I been living in one of Progress homes for 10 years my rent steady going up but they haven't even came to check on the house for the last 2 years all I been asking for is they can come clean my carpet and paint the house the person who handling my lease act like she paying for it to get done. You would think after 10 years they would come and do some upgrade but No.... You don't hear from these people until it's time to renew your lease read more

Progress residential should be shut down. They lie to the credit bureaus. Send false information and never take it off your credit report like they promise. They can never be reached to let you give your notice. Even though you tell then you are moving they never acknowledge it. I was stuck with $13,000. and I have worked through legal means to get it taken off. Here it is 6 years later it is still on my credit report. DONT RENT THROUGH THEM. read more

Rented from them for 3 years. Horrible horrible customer service. They never fix anything in a timely manner. Waited months for a fence repair. Had active leak in the wall and they never fixed it. Do not rent from them. read more

This company has been truly a blessing to my family and I. A special thank you to Ms. Christine Gannon. She is truly an angel here on earth. The depths she has gone to help my family and I stay in our home has been tremendous! We love Progress Residental and they surely love their resident! read more

Our service tech Homero was very polite and punctual. He accessed the issues with the drain pipe and shower head, went to the store to got the parts needed, and repaired the issues in a fast and timely manner. He cleaned up the areas he was working in and even wiped down the shower even though he didn't have too. Super happy with the service he provided. read more

Service is horrible. They try to cut corners on simple repairs. I asked for the fence to be repaired, I come home to find that they reused the damaged rotten wood and added a few new boards. I took for me to nearly get attacked by stray dogs for them to even try to repair the fence. I also asked that the roof is repaired due to the loss of shingles after the storm. Every time it rains I get a lot of water stains on the ceiling which will eventually cause mold to form. I have been in this house for years they refuse to take accountability for their properties. Can't cook until the sun goes down or you will be miserable because the house gets extremely hot, the unit that they are using if too small. read more

See all

We fell in love with several homes and were ready to apply, but one of the people on the lease is 88 years old and has an infected eye. Because of this the AI verification system was not working for him. I called the next day to see if he could come in and verify a different way, and they told me no, if we can't use the system, then that's it, we can't rent from them. No work arounds for the elderly, nothing. This is age discrimination, and they are losing good tenants by being so uncompromising. read more

Progress residential is absolutely abhorrent. There should be ashamed of being slumlords. The rent is paid info on time every month they choose to disregard you. There are so many horrible things going on in this house and I would never recommend this company to anyone. We have been burned and lesson has been learned to never rent from them again. We have had AC cooling issues from the first month. We've had them come out multiple times to address the AC issue. They know that that AC unit is far too small to cool this house as of today, August 16th of 2024 they've basically told us as long as it is hot outside, the house will never be underneath 77°. This is not true because the house is never under 77° whether it's 30° outside or 100°. None of the doors can be closed because there's so much humidity in the house. The door stick and we lost our food the first month in our pantry because everything developed mold and mildew. There was gaping holes in the doors and the windows we had to buy. Install weather stripping for the doors and we caulked all the windows. We have reflective insulation and all the windows to block out the heat. It feels like we're living in a dungeon or a basement. The floors dip in weird places because the we're obviously not installed correctly. Instead of cleaning the mold and mildew in the house they've just painted over it to to rent it and it's all bleeding through and it gives off a very weird odor. We have an entire wall of outlets in our kitchen that have gone out for no reason and we have yet to have anyone come and fix it. And it's been a month and a half since the hurricane went through and 80 ft of fencing is still down and we're having issues with our neighbor allowing his dog to go in and out of our yard. It's just not safe. It's gotten to the point that we've had to buy a great deal of kitchen appliances because it gets too hot to turn on the stove in the oven. We have a AC window unit, a dehumidifier four floor fans in the living room of fan for the kitchen. Each bedroom has two floor fans and that's in addition to their ceiling fans. We have black owl curtains plus two other layers of curtains behind the blackout curtains just to survive in here. Please don't waste your money moving here. We moved here for financial reasons. Will never do this again. I would rather live in a day-stay hotel than to live in a progress residential home. This has been heartbreaking. I lived in a town home in the galleria that was built in 1994. It was better maintained then this progress home. Progress residential should be a shutdown. read more

See all

it has been three months. i have a 6 year old daughter. i need the check that is owed to me. it's $1100. each time i call you say it's resolved. i cannot afford to have progress residential steal over $1100 from me and my child. i need someone to zelle me, apple pay, do something asap. i needed my money back in june when i was supposed to get it. i need my check i have to pay for my daughters school and my bills!!!! send my my own money back as soon as possible. stop holding my money and send it out. ive been extremely patient. you all are stealing from me. its been months. ive called so many times and ove kept a record. you say each time thst i will get my money and you have not sent it. the home i applied for is 16211 sierra grande dr and my name is dejia mornay. i was just told in july that i would get my check in 3-7 business days and i needed my money for my bills and still have not received it. the application was cancelled in late may and its august. this is completely illegal, immoral and wrong. you are stealing at this point and i need my money asap progress residential read more

Our internal flooding issue is happening again. In the past year this issue has led to our downstairs being entirely flooded no less than ten times. This amounted to us having no ability to bathe, wash clothes or use the bathroom for a collective two months. On multiple occasions our floors were covered in raw sewage. We had half a dozen plumbers come out to "fix" the problem. Four or five holes were cut out of various walls to test for water damage. The patch jobs on those were horrendous. They even dug up the back yard and replaced a pipe. This worked for a short time, until it didn't. The same problem is now back. Our downstairs flooded, a plumber came, he told us there was "hair in the main pipe" outside that allegedly caused this, and he claimed to have cleared it. Now, three days later our floor has flooded again. In addition, this past year when the floors flooded we also pointed out multiple spots in the ceiling with water damage that was collecting at the same spot where a previous shotty patch job had clearly been done, rather than fixing the underlying issue. We asked them to address this, but they did not. That damage is still actively getting worse. These people are a nightmare from front to back. Nobody you call is ever on the same page or has information about your past repair cases or complaints. I work in a customer service based industry and the way their staff navigates interactions is abhorrent and embarrassing at best. Our next steps will likely be legal action and formal complaints with the housing authority. I only hope the next potential renter reads this ,and the thousands of other similar negative reviews, in time to take their business elsewhere. I'm also familiar with SEO stuff and scrubbing negative reviews to keep a site's rating inflated. That is absolutely what's happening here for them to still be maintaining a 4-star review. I will probably add a call to the BBB to my list. read more

See all

Let the picture receipts speak for themselves. Lying and predatory. Moving in deposit, rent, pet deposit, fees, the regular stuff, will tell you they have a home to home transfer process. Still recheck your credit and make you do a home inspection, keeps your pet "DEPOSIT" it doesn't roll the the next house, you are putting down a new deposit and new rent and you don't get the rent specials so just move out and reapply if you plan on moving houses with this company. Charges you $50 to add roommate and $100 to remove even if you are staying and roommate is leaving. $100. Even though you are doing it online yourself. Takes weeks to dispute an inaccurate utility or bill charge. Their home to home transfer department has 1 person working. They require you to do a floor cleaning, as well as a move out deep cleaning, as well as pressure washing the house upon move out or they will charge you. They do not do any of these things to the homes they put on the market, they look like someone just moved out the moment you go look at them through rently also they will Mark your case as resolved despite doing nothing to resolve the case. Honestly I was just going anywhere but here. If you desperate do what you have to do but I say stay away, pictures attached of the way I move out ledger will look. read more

See all

Do not rent from this company they failed to schedule me for my move in orientation I had to call them to make them aware that they dropped the ball. All they would say is Sorry after I had already paid movers. They gave me a move in date for a week later with no concessions which was at the end of the month and literally gave me one day to do a home to home transfer. Beware, this is the last lease ever with them! read more

If you've been screwed over by Progress Residential here's what to do ,report them to TREC (TEXAS Real Estate Commission) website go to public then complaints and submit a formal complaint supported by documentation, enter their real estate licenses 9004509 , 9003625, 9007179, there's 3 google it , it's public knowledge, TREC has jurisdiction over them and will enforce Texas justice on them maybe even revoke their licenses to do real estate transactions in Texas, Any positive reviews would have to be fake, it's the oldest trick in the internet , skip over the FAKE positives (7) SCROLL pass those fake five stars , those are hired folk who write them, them using thier people to try and maintaing the facad of good business, do your research!, google the article that made the news in 2001 on CBS, the family that was rendered homeless progress RENTER BEWARE, look it up, SEE all the bad reviews here,, I was going to share my story, which is pretty bad, but everyone else said it for me, horrible reviews going back years, they have 46 vacant properties in houston, and increasing do to thier, wicked ways of lying and decieving and just robbing people like hoodlums, to those unaware renters who just want to provide a roof for thier families, go somewhere else rent any apt, there are sporadic billing of utilities increased , lying to you if you terminate your lease early, making you think that early termination was waived due to a govt. job, then after you move out keeping $5,500.00 of your security deposit that you needed for the next domicile you were going to live in. Last we heard they have 46 vacancies in houston, and word is spreading. Do yourself and your family a favor and DO NOT Rent from these people you will pay dearly. That is a guarantee, espcially with surprise charges when you move out, a tactic they use to take money from you, if the property isn't immaculate, better then it was before you moved in. Plus YOU WILL have to pay for pro carpet cleaners pro cleaners to scrub the house right there was $600 out of pocket. We left on the 4th of August and they kept the whole month plus the next month, after lying to me about my early termination being waived I HAVE THE EMAILS TO PROVE THIS, this is not hearesay nor conjecture, nor bitternes, JUST FACTS. read more

Never rent from this rental company. We are moving out of our rental home in the middle of this month, and Progress Residential took out our full rent payment of $1,700 plus our prorated amount. So instead of paying the $700 prorated amount, we paid $2,400. Progress Residential is refusing to refund us and has told us that they will apply the overpayment as credit and deduct any move out fees and then give us whatever amount is remaining, which will take a minimum of 30 days (isn't this what a security deposit is for?). Progress Residential then said that our only option is to dispute this charge with our bank, but our bank also said it would take about 45 days to investigate. We are in the process of moving out of state, and we were relying on the additional $1,700 in our bank account in order to cover necessities and moving expenses, as we both are not earning any income due to our move. We are now about to overdraft this bank account due to Progress Residential's error. Progress Residential is refusing to rectify their error and is wrongfully withholding our $1,700. This has happened to hundreds of others, and might happen to you too. read more

This company is terrible. We are STILL waiting to hear back from them to move homes after they have left us with a home that has had raw sewage flooding the home. this place has been scamming people all over the country. They just lost a lawsuit in Minnesota for allowing people to live in inhabitable homes after promising maintenance. Outside of not abiding by the laws they have TERRIBLE customer service and communication. I have been promised several times that we would hear back from someone and I haven't. Absolutely insane. read more

DO NOT RENT FROM THIS COMPANY! If I could give zero stars I would. I'm absolutely disgusted with the condition of the home I'm in and how they treat their tenants. The mold is out of control and they refuse to do anything about it. I'm a single mother and my son and I are both having health-related issues. All this company cares about is charging bogus fees and taking money from the people who trusted them to provide and safe and healthy environment for their family. That's just the beginning of my issues with Progress Residential. The list over the last 2 years goes on and on. read more

DO NOT RENT from here. If I could give negative I would!!! What is sad is that we loved the house and we didn't have issues until we had to leave for safety and assault issues. We have had police reports sent and documents saying some cannot be released because of minors and even though MUTIPLE people in the ACTUAL company said those reasons qualify for the term fee to be voided the issue has never been resolved. It is a joke and there is no common decency for human life. This company is a joke. They are friendly and kind until you leave. Whoever emails back just send a snippet of the lease with a no! I finally have been contacting them over months and recieved another response which was still a no but apologizing what we went through. They said I may contact a lawyer. Which I have and will continue to fight this. read more

Houses are raggedy. After renting from them the move out inspector lied about damages. They charge for typical repairs that should be made prior to someone else moving in. A lastly the prices of there home are overpriced. No way you should be paying double what your neighbors pay in rent living in the Hood! read more

I know most you don't believe scammed funds can be recovered, I was once like your few months back, I invested with this platform and I was denied access to withdrawing my money, and then I came across a review here about ( jamesRodriguez)(@)(Cyber-wizard) DT( com), I reached out to him and to my greatest surprise my funds were recovered in 48 hours read more

I requested service for my A/C at my house and Rene Marcia was my technician. This guy went above and beyond to make sure my A/C was working before he left. He checked many things but didn't give up and found my issue. Im so thankful that he got our issue fixed and we are back with cool air in this HOT texas weather. read more

I just moved into this brand new house, only been 4 months and it's been a constant headache ever since. From day one it's been an up hill battle with this company and it's not getting any easier. Upon moving in I took pictures and annotated in emails and texts of all the defects examples as such, broken light globe, master bath vanity frame busted inside, a long deep scratch from the entry door down the hall from them installing the fridge, nicked up the front door frame doing so and scratched up the front part of the stainless steel door. beat the HELL out of the microwave trying to get it to fit inside the space that was provided, scratched up the cook top stove glass, Had a broken blind valance lying on the floor in one of the upstairs bedrooms, Glue all over all the carpets upstairs and in the master bath, plaster dust was all over the ceiling fans, window seals, banisters, flooring, "x" marks and arrows" on the walls and ceilings in another bedroom, NO DOORBELL INSTALLED, (took over a month to get that adjusted) so they gave me a wireless one that only works downstairs, so if someone comes to the door I won't hear them upstairs. fencing boards were loose, and a steel pole sticking up in my yard, tripped over it an broke my pinky toe, still haven't addressed this issue 4 months later. the brand new A/C unit not working properly raising my electric bill to almost $300 (not even summer). Trying to contact this company is a joke, if you're a resident. You will be on hold for hours with no answer, you can contact the property manager and assistant, however don't expect them to do a DAMN thing about it, once they notice your number they will NOT answer or call you back. Charges on account that are total BS. HOA will charge $45 if your grass is not cut when they want it done (not accounting for weather, wet grass or an EMERGENCY). Don't expect to get what you pay for at this community. The rent is soooo high and the management company is terrible, at least the staff read more

See all

René M. muy bien servicio vino y me cambió el timbre y me arreglo la estufa siempre que viene hace un excelente trabajo muchas gracias.

Everything everyone is saying is true they charge for everything. House wasn't clean upon move in half lights don't work they make u pay for smart home features even if u don't want it. 35$ fee just to pay rent plus another 8$ fee. They make u do all the work rather than a realtor. Never again read more

where do I even start? if I could give 0 stars I would... they scammed and robbed me of so much money in one year it's crazy. it's crazy how all these people are saying the same thing and they still keep doing it. this is my 2nd yelp review I've ever made because I believe every company deserves a chance. but when they openly scam you and they're a major corporation I'm going to give me 2 sense. they added multiple charges every month that weren't real, they charged me with fees that got larger and larger through out the lease. they made me pay water bills from previous months after I already paid-snuck in those extra charges thinking I wouldn't find them. they opened up multiple cases and closed them without me knowing about them. they set me up in just about every way possible. if you want something done by calling them-there's about a 5-10% chance you'll actually receive help. after the first charge they sent us that wasn't legit and after they wouldn't answer the phone or help me with the scams I was calling them out on the first month. I immediately changed their name in my contacts to "thieves/scammers" it's crazy how In 2024 you can illegally scam people as a corporation and not have any repercussions. it's smart for them because they know we're not going to spend money on lawyers. I really hope you 2nd guess on renting with them because I've been renting for 15 years and have never seen this much illegal activity with one company. I'm sure their are good people in the company, but whoever is the one in charge of all these scams and illegal activity I really hope you get caught and get replaced. progress thank you for stealing from me and teaching me a very valuable lesson. hopefully at least a few people read this and learn from my mistake with trusting y'all. read more

I put in an work order for my door and they sent Rene M he was a big help, he called while in my home I was at work and walked me through everything he was doing. Great service!!! My door is fixed all is well read more

If you want to waste money and be SCAMMED EACH MONTH....RENT FROM THESE PEOPLE!! It's February, there is no way. I should be still paying, a water bill from October and November, just because they can do whatever they want. Not to mention, the rat problem, We moved in and saw where holes were filled in, from rats. They said, we had to fix that or be charged for someone coming out. Instead of replacing the tub, they'll just paint it and you'll have to wait for it to start peeling and clogging the drain. It's literally, been an headache dealing with these people and your rent will be a DIFFERENT PRICE....EACH MONTH!! Be prepared to fix problems, from the previous tenants, that you knew NOTHING ABOUT, until you receive a letter in the mail...WITH A FEE!! Not sure, who's the CEO of this company is but this isn't the way to handle things and people are paying their money. We are literally sinking with homes that, we're not paying a mortgage for and it's sad. The water company is also a BIG JOKE!!! Charge how much they want, at any given moment. read more

Far too many issues dealing with Progress Residential from the get go. From the worst rental experience ever to issues with circuit breakers and electrical, I am not sure this will get any better. House was move in ready and circuit breaker kept throwing off with refrigerator. Took a week for that to get fixed. Now not even 3 months later, main breaker keeps throwing off. Called Sunday, someone came over, did nothing, and we didn't get email of work order until Monday which means they did nothing until next day. Just released from hospital with major surgery and can't keep utilities on. read more

This company is a joke. I was applying for a house to rent last week and didn't finish the application and the next day I went back to finish and the location was not on the website. I call the main line and they tell me they only take one applicant at a time. A couple days later the property is back up so I put in the application and pay the $50 fee. The same day I get a call from Pam Reyes the leasing specialist and we make plans on move in date, deposit cost, who else will be staying, which were my two young sons and later on I get an email saying that they have everything they need. Not even 24 hours later I get a call saying that somebody has already signed a lease and put down a deposit and that the house is no longer available. Even after I was initially told they only take one applicant at a time. They offer to use my application for a different property if I like but I refuse to do business with a company that treats their customers this way and want my application cancelled and my fee refunded. I'm then told they do take multiple applications at a time for a property and it's a first come first serve on applications and app fees are not refundable. They were quick to make a buck off my application and wasted my time and money and refuse make it right. I'd give zero stars if I could. DO NOT LEASE BUY OR RENT FROM THESE PEOPLE. read more

This company is very untrustworthy to begin with. We rented from them since 2021 and left the place in September 2023 in better shape than it was when we moved in. Progress Residential deducted 1200 dollars from our security deposit for what they called inadequate notice on move out. It's a good thing I keep records as I can prove that I gave them more than the required 2 months notice, however, they still seem to have no intention of correcting the matter. Also, they said we left trash at the curb, however, we paid for the trash pickup for that month ( and they knew that ) and it was picked up the following Wednesday. In addition to the lie regarding the advance notice claim, they also lied stating that we left trash in the house, however, we recorded our move out and went through each room in the house showing that we not only cleaned the house, there was no trash left inside the house as per their bogus claim. We were also denied the opportunity to be present at the walk through, so the company can now just make up things ( and they did ) as to the condition of the house. I've spoken to others regarding this company and I'm told that they rarely if ever refund security deposits. They just make up some fake list and require the tenant to prove otherwise. Beware of this company as they are extremely unscrupulous. read more