ery Disappointed With Progressive Insurance -- My Experience
I have been insured with several companies over the years, including American Family, Allstate, and State Farm, and I have never experienced anything like what I have experienced with Progressive.
I was with Progressive for years without making a claim. At one point, I received a letter saying that because I had no accidents, I would receive a discount. Based on that, I lowered my deductible from $1,000 to $500.
Unfortunately, after I was involved in an accident, my experience changed completely. I immediately contacted the police and Colorado State Patrol. Progressive then took approximately five weeks to complete its investigation before finally paying the claim.
Even after the claim was approved, I felt that the repair costs were being reduced from every possible angle. The process became extremely frustrating, and I felt like I was being treated unfairly and not like a valued customer.
I have also lost more than $3,500 in rental-car expenses during this process. It has now been about three months, and I am still dealing with what feels like unnecessary delays and difficulties.
The adjusters I have dealt with include Ashley Gresham, Eric Sorensen, and Drew Callejon. In my experience, I felt that the claim was being handled in a way that minimized what Progressive had to pay rather than fairly resolving the situation.
I also want to say that I felt I was treated differently and unfairly, and I am deeply concerned that race or ethnicity may have played a role in how I was treated. I cannot speak for everyone, but this was my personal experience, and it left me feeling like a second-class customer.
After my experience, I would personally recommend that people carefully compare Progressive with other companies before choosing them. I have had much better experiences with State Farm, American Family, and Allstate.
I am extremely disappointed with Progressive. After years of being a loyal customer without a single claim, this is how my first major claim was handled. I expected much better. read more