Being that I'm under 25, even with no tickets or accidents on my record, I was getting quotes that…read morewere very high for auto insurance. I reached out to Willoughby and was connected with Cole Worthington and he got me the cheapest quote, still same coverage and everything as the others. Cole was very great and helpful, and walked me through the numbers and entire process. I recommend Willoughby and Cole to anyone looking! He even helped me bundle renters insurance with my auto.

I called to see if they could help with getting car insurance, as I am not happy with the rates I…read morecurrently have, among some other issues with having various people on the same policy and the laws in NYS. Craig is the one who called me, and to tell you the unprofessionalism of this man is mind-blowing, is an understatement. Even if they were able to get me a good rate, or insurance at all I would not deal with this company. First off - calling my fiancé a "side piece", and trying to convince me to make my son and my fiancé get their own policies, for when the kid "screws me over" and my fiancé leaves me, like, seriously?? Not to mention the various "F-bombs" dropped throughout the entire conversation. Listen, I am not easily offended by any means, if this was a friend of mine, I would have laughed and told them to "eff off" and punched them in the arm. But this is a place of business that needs some serious training in the world of dealing with the public. I do not know what kind of people you are use to dealing with sir, but I can tell you with 100% certainty, you need to take some classes in dealing with the public, and how to talk to people before you get slapped with a lawsuit.

I was searching for combining my home and auto insurance and Jason cold called me, I normally hate…read morethat but he caught me at exactly the right time. He was so professional and presented him so well, he caught me off guard. So I gave him a chance and he saved me a small fortune, I didn't realize I was getting raped from the previous carriers. Now their agency insures our home, all our cars, our boat, and business. When I call, they are so great to deal with! If you want good rates and service, you found the right ones!

We've been using Paul Wolf Agency for car and renter insurance since we moved back to the Buffalo…read morearea, around eight years ago now. I've always preferred buying insurance through an agency. I appreciate their help with finding the best deal. Paul Wolf's staff has always done an excellent job finding the best rates for us, explaining our policies, and helping us when something changes. Over the time we've been with Paul Wolf, we've purchased a new car, totaled a car, bought a camper, bought a vintage van, moved between rental units a couple times, and they are always quick to help us make updates whenever we call. When going into the office, parking behind he building is easy and there are always smiling faces inside. If you are local and have any personal insurance needs, Paul Wolf Agency will find you the best deal with excellent customer service.

Been doing business with Nodine Insurance for over 20 years!!!!!! You will be hard pressed to find…read morea insurance agency in today's market to cater to all your business and personal needs that actually checks rates yearly to stay a head of the competition. I personally deal with Rob Nodine who has been a pleasure to get my insurance from that dosen't make me feel like just a number and even remembers my kids names and ages. They have been a staple in the Lockport community for over 40 years and is a family operated local business. I generally don't write reviews however I was very impressed with my interactions with the office. So instead of only seeing bad reviews from people on yelp I wanted to share a positive experience and pass it on. Before you go to big insurance outfit try this office I am sure you will be surprised by the professional and personal approach they take on helping there customers. William

The customer service provided by Cassie is above and beyond . Cassie goes the extra mile to provide…read morethe resolution and help when is needed. It is a pleasure dealing with Cassie as well as Dan . Thank you Olga S

These guys are by far the best. I have several rental properties insured here and the degree of…read moreservice is awesome. Always friendly and always find the best way to help their customer

I am shocked that there is only one review!…read more I can not express my thanks enough to Doug and his team. Without getting in the details, I can not be happier to work with them. They are my angels this week and any company looking to hire an insurance firm look no further.

Doug and his team at New Buffalo Insurance went above and beyond to help me find the best car…read moreinsurance at an affordable rate - no easy task when I was basically a new driver after having lived in a city without a car for the past 7 years! Then, on top of that, Doug came in on a Saturday to help me with an additional insurance issue I faced when registering my car. Being new to Buffalo and after working with Doug, I now see why Buffalo is known as the city of good neighbors!!

I have been dealing with David and his wife Kim since I was 18 and on my mother's auto policy. They…read morehave always been very helpful! I came to them with a problem today. Kim and Jim (a new guy to the team) went out of their way to make sure I was well taken care of. Every question I had was answered. They absolutely had put me first. That is why I have been with them for the last 10 years and will be with them for many more.

Alicia and Kayla were very helpful and walked me through everything with patience and smiles. Can't…read morewait for a life with state farm!

Lawyer's Perspective - Horrible Experience with State Farm / Michele Proietti Insurance Agency…read more As a lawyer, I now fully understand why so many people are frustrated and don't trust insurance companies -- they work hard against you, not for you. My experience with State Farm through Michele Proietti Insurance Agency has been beyond awful. A coyote ran into my car and caused damage -- a simple, straightforward claim that should have taken one call to resolve. Instead, they created endless hoops to jump through, wrong numbers, no real communication, and absolutely no accountability. Speaking to a real person was practically impossible -- just endless automated systems, bots, and dead ends. The only way to get to process my simple claim was to sue them. That's how absurd and broken this process is. It's clear they make things as hard as possible when it matters most. This experience is exactly why I've waged war against insurance companies my entire career -- they simply do not treat people fairly. State Farm and Michele Proietti's office have made what should've been a routine claim one of the most frustrating ordeals I've ever encountered. Avoid them at all costs.