They suck! I bought two auto policies. One had roadside assistance. As luck would have it we required the car to be towed for 3 miles for repair and then 10 days later the battery died and it needed to be jumped so I could drive it to get a new battery. Because this happened within 30 days of the policy being written, THEY CANCELLED THE POLICIES!. They have a different definition of what roadside service is for. read more

Because of my experience with progressive, I will leave feedback on every source that I can about this company. They are absolutely disgusting and disrespectful. They are so unprofessional and it shows in their "customer service". They take no responsibility, and whoever overseas the company is a complete failure. read more

I'm writing this review response to Progressive's recent handling of my claim I have been a progressive insurance carrier continuously since 2002 I did drop them for one year prior to that But I have had them for insurance since 1992 so with over 20 years with the company I've never experienced this issue that I'm having now. They recently had The dealer repair damage to my vehicle and replace parts with aftermarket parts that did not fit properly and and it's their policy that they do not have to tell you they're using aftermarket parts. Subsequently they told me if I want original equipment parts I would have to pay the difference this is a joke I could not believe that I was told this by my insurance company when the vehicle had no aftermarket parts on it to begin with. steer away from Progressive and go with somebody who's gonna take care of you and your vehicle after my policy is done I will be changing insurance companies read more