They were great about following up after the initial request. They followed up with a quote very…read morequickly. Unfortunately, I did not go with them at this time, but will definitely keep them in mind when it's time to renew.

From the owner: Looking for a customer-centric insurance agency? Look no further than the Amanda Clark Insurance…read moreGroup! As a multi-lined business, we offer a wide range of insurance products from various carriers. Our founder, a Christian woman, aims to create a familial atmosphere for all our customers. Plus, we have English-speaking staff as well as translators for Tagalog and Bisaya. Join our community and let us serve you today!

horrible customer service. wanted to cancel a policy and took over 3 months. when I called staff…read morewas rude and just talked over me while I was trying to explain. Blamed both me and carrier and would not listen as I tried to explain I had signed everything and sent a new email claiming it was unsigned when I had documents showing signature almost 2 months ago. honestly wouldn't recommend them to an enemy unless I wanted to frustrate the heck out of them with rude staff and poor service

From the owner: All types of insurance.read more

Back before Landmark Insurance merged with Saginaw Bay Underwriters, service was great. My agent…read morealways called me and suggested my best options. After the merger, I can never find an agent that is willing to spend more than two minutes to answer my questions...I don't even know who my agent is anymore. Every time I call it's someone new. Anyways I called to review my insurance options and get updated quotes. I was told it would be 10 days to get quotes. Really, it takes 10 days to run quotes on a computer where you already have all my information? Well, it has been weeks now and I never heard back from anyone. No worries, you can expect another call from me later today.... to tell you I am moving all my policies to another agency! I loved Landmark Insurance and have been a long term customer. Since the merger, their service sucks! If you are looking for insurance products, don't shop here!

Was a customer of SBU for 15 or so years. Always paid premiums in full on time, 1 not at fault…read moreclaim. WIth the insurance changes regarding Catastrophic claims premiums and anticipated reduction of that stupid assessment in mind, I anticipated substantial savings. WRONG!!! My premiums went up 30%. Several calls and emails later, and promises to follow up (Jeff was one on them). I got some lame excuse and a ridiculous explanation which was purely Bullsh**. Cancelled my business with them and got better rates, better coverage from a local State Farm agent. SBU is a poor representation of professionalism.

Set up a monthly payment with them and they never seem to do it. I then receive a notice that my…read morepolicy has been cancelled. After speaking to an agent, she thinks she hangs up and then begins to bad mouth me to a co-worker until I state that I am still on the phone. I am then promptly disconnected. A very unprofessional organization. I would give them 0 stars, but I can't. Find another agent. Karl may be great, but his employees reflect his business.

I have always had a great experience with my agents and their office staff here. I feel they have…read morebeen helpful since I started driving and shortly after started college. They have kept me informed of low income, and good student discounts, as well as others.