I went to Prometric last week. The team was so great! They made test taking alot easier. Thank you Tameka and team!

Our student took his SSAT at the Prometric in Burlington this past week. The staff was AMAZING! They even called several days prior to make sure that we knew exactly what our child should bring, what to wear, options, and what to expect. On the morning of the testing, the test center was very organized and clean. James registered everyone efficiently, and his calm and friendly smile put our student at ease immediately. The whole center was quiet and calm except for the friendly encouragements from the staff to keep everyone relaxed. Tameka ran the show, making sure everyone had everything they needed and monitoring other testers. Whenever folks came out of their tests for a break both Tameka and James had a fabulous sense of humor and they would be reassuring and encouraging everyone, which made my child smile and relax ! The computers and testing areas were brand new, beautiful quiet building and easy location to find, very close to the Burlington Mall. We never knew taking a test could be this enjoyable! Thank you team for such a positive experience! read more

I took a standardized exam at this location and during the entire time in the waiting room I heard Angie repeatedly and continuously verbally abuse her coworker. This was both difficult to witness and distracting for everyone trying to get mentally prepared to take their important tests. After returning from my first break, Angie informed me that she had confiscated my scrap paper because I had torn it in half (to compare the sheets side by side). I explained that I had read all rules that were provided to me, and that there were no restrictions on ripping scrap paper. Of course, she responded with "these are the rules" and I didn't have time to argue with her at the time. However, this posed a significant challenge as all my formulas/question notes were included in that initial scrap paper. After reading all the other reviews, I am realizing that I am not alone. There are many accounts of Angie not only being rude and unprofessional, but also creating restrictions that do not exist. This seems to be particularly true with international test takers, which makes me wonder how much my impact origin and accent made on her decision. read more

My first and last experience at Prometric, Burlington. They moved offices -- no longer on NE Executive Park. Technical difficulties starting somewhere around 10am and were unresolved by my test at 11:45. I wish I got a heads-up and the option to reschedule when the problem surfaced. But nope, I drove from NH to Burlington, to wait, to then drive home. What a way to spend a vacation day. Staffing is low, only 2 from what I was told -- and after 1pm, there was only 1 person. That made it so no more triage on the issues with the SNIA test could be done. Who knows when it'll be fixed. Since I *have* to use Prometric for these "SNIA" certs, I'll just select another location. Let's see how Prometric - Worcester is. Imagine if *I* couldn't make the exam with no notice? I'd have to pay it in full. They screw up? Well, tough, apparently. Find another testing center. This isn't the first time people from my company were turned away from the Burlington location due to technical difficulties. read more

On January 25th, I took the TOEFL test at Prometric Test Center located at 8 New England Executive Park, Suite #230, Burlington, MA. I can say from my time there that Prometric didn't make my experience "as stress-free as possible". The people that operate the Center made me feel harassed and uncomfortable during the test taking process, which affected me emotionally, decreasing my performance in the test. I hadn't been treated before this way, in any TOEFL test Center, the behavior of these people disrupted my peace and invaded my privacy. Here are a few points I would like to raise to your awareness: 1. The test center operators (they) made me pull up my sleeves and bottom part of my jeans making sure that I didn't have any suspicious academic material. They even pulled out a metal detector, treating me like I was a criminal or something. During my break, they followed me to the locker making sure that I didn't pull out any academic material to read .... My God, I just wanted to eat a banana during my break! Isn't this taking things too far? 2. When my time break started and finished, they made me sign the same sheet twice, and fill in the time break started, and finished I had to do this AGAIN to enter the lab room. I don't think this procedure is fair to students that just want to relax during their 10-minute break. This procedure is unnecessary and these administrative operators are taking time out of students' break to fill information (signature and time) to record time data that could easily be done by them and not by the students.I paid to take the test and not do anyone's job 3. When I lifted my hand for quite some time, a woman finally noticed and approached me. When she arrived to my desk, I was taking some notes, because I was in the middle of the speaking exercise and had to write down information. When she approached me, at that moment I was writing, this woman couldn't wait a few minutes until I finished to write, so I could hand out the used sheet paper, and then she could give me back the new sheet paper. Instead she decided to leave the computer room and didn't come back. As a test taker, her duty is to offer assistance when needed and she simply walked away. 4. One of the worst things that directly affected my performance was that the headphone had a feedback sound that it was very sensitive and picking up background noises. I could hear every single noise through these headphones which was/is very distracting. How often does this equipment get tested? 5. Lastly, these people even invaded my space during the test, bothering me with how my passport was placed on top of the desk. A woman came to my desk and flipped over the passport to see if I had any suspicious academic material beneath or within my passport. These people should work for a security agency, not a test center. Come on.. What is going on there? I truly think ETS should worry more about the quality of service offered to its paying customers.Just because I'm an international student doesn't mean I can be taken advantage of.People should become aware (as you have today) about this terrible center and how they treat students! I think international students should not be treated this way, it is disrespectful, low-quality and discriminatory. read more

one of the nicer prometric testing sites... has some larger lockers, but get there early to snag one of those. a place to hang coats. and [drum roll please]... a free poland-springs water cooler! with cups always stocked! i love it! the bowl of candy on the receptionist's desk is pretty nice too. plentiful clean restrooms are just down the hall. there's a rebecca's cafe on the first-floor, so you can buy food or iced-coffee if you have a break. and there's a mall within walking distance, if you need retail therapy to recover from your test... thumbs up. read more

I suppose the testing center itself is fine, but Prometric is absolutely horrible should you ever need to reschedule an appointment. I went through 1) my "confirmation" number not working 2) Having to dial no less than 3 different numbers 3) waiting on hold for a freakin eternity. So if you ever have to use Prometric, you'd better PRAY that you don't have to reschedule your test. read more

If I could give negative stars, I would. I arrived at the test center only to discover that their GRE server had been down for three days, and I would not be able to take the exam. Apparently I was supposed to have been informed an hour before my exam, which I was not, but which would have been too late anyway, as I was already on my way there. Prometric themselves cannot reschedule exams on the day clients are to take them, because of their very advanced "system." Their methods for notifying clients of problems with test centers, rescheduling tests, and reimbursement proceedings (which take at least 48 hours to even receive a *reply* from a representative), are pathetic. When I checked Yelp after this incident, other reviewers of Prometric test centers have citied similar problems to my shock and horror. Prometric systemically does not notify clients of test changes, and does not adequately assist them when a problem does occur. Call a few days before, and the day of your exam, to see whether their "technology" is working. TEST-TAKER BEWARE! read more

Great environment for taking an exam! I've taken most of my Microsoft certification exams here and it's always been a pleasant and professional experience. The few times I've not taken an exam here was only because they had no available slots for the times I wanted. Plenty of free parking, a water cooler and small but adequate lockers await you. I've taken at least half a dozen MS exams here and always had a positive experience (and not just because I passed :) ) read more

I agree, with the most recent cancelations due to snow, trying to reschedule is an absolute nightmare. I would not risk having to change an appointment. read more

SO NOT GO TO BURLINGTON, MA TESTING CENTER. I had been there for testing in Dec 2016 and there was another girl from Saudi Arabia, who had specially come to the US to appear for this exam. It was some medical exam and she mentioned it was an 8 hours long exam. The lady in charge did not let her enter to take the test saying that she did not have proper identification documents. This girl already had taken 1st part of the exam a couple of months back with the same valid identification documents (passport and visa and one another documents) and was not allowed this time stating that those were not valid documents. Does this person in charge even know what is a valid document. When I tried to help the girl and asked the person in charge about it I was told that due to privacy rules we cannot discuss. Also while I was there she was being bossy with others who work there. Clearly she is a horrible person. Clear some legal action should be taken against this person in charge. read more