Our 3 generational family stayed in the Beach Escape property and enjoyed the space, location, and…read moreaccess to the Hapuna community recreation facility, especially the workout room and waterslide. The backyard pool, hot tub, outdoor shower, view from the pool deck, sunset view and star gazing, open floor plan, and peaceful setting all receive an A+. Our only slight disappointment was the service from PIH staff...while they were very quick to respond to questions and a couple of in-stay requests, they were not overly accommodating. This did not dramatically impact our stay, but I expect better from a luxury stay provider. Here are a few updates this particular house could use to make it an "over-the-top" luxury experience: 1. Update the cookware as it is showing extra wear, 2. Replace some snorkel gear that isn't fully functional, 3. Add a few throw blankets for extra comfort, 4. Make an attempt to be more clear about what "extras" are provided for the actual unit being rented (i.e. exact model of baby gear included, staples for meal prep such as spices, small utensils, etc...). This is important given this home is in such a remote location. Overall we had a wonderful stay! The late checkout allowance provided us a very welcome surprise given our late evening return home flight.

We had a party of 6 staying at Sunshine Oasis. We found the property to be very clean, spacious…read moreand well equipped. It was also in a very nice area which was convenient to things we were doing. We all felt very safe and secure. The access to the Mauna Lua Beach Club and the Hilton Village was fantastic. Make sure that you visit 49 Black Sand Beach. It is less than 10 minutes away and the snorkeling was amazing. We highly recommend this property!

I trust Lava Rock Realty for managing my property. Timely, efficient, great value and dedicated to…read moreprotecting our investment property on the Big Island - Waikoloa area. I've had a few nightmare property mangers, saw the reviews for Lava Rock and read-through the negative postings and was inspired by Lava Rock's management & professionalism. They have reputable resources and the local experience to assist our tenants and us-on another island property owners.

Written from absentee landlord's perspective. The Best…read moreProperty Manager that I have used on the Big Island of Hawaii. Ask them for my contact. I'll chat with you on the phone if you have questions. But you promise not to give them so much business that they can't keep up. I've used Coldwell Banker Property Management, Clark Property Management, Resident Rentals, and a couple others that I've forgotten the names of and I've spoken to many other managers. This is not about vacation rentals. Regular long term rentals.

On our first visit, the agent/broker forgot to call us back. After we went to the office in person…read morewe chatted a bit and then he referred us to another agent who never called us back. We were ultimately referred by a friend, back to an agent that happened to work from that same office. Our agent was incredibly attentive and willing to make things happen but...we kept losing bids and even getting offers submitted in a timely manner. We suspect an advisor and/or broker in her office was to blame for the delays. Finally had to go to another company to find our Hawaiian home. We understand "Island Time" but there are other companies willing to take business from them because they make it so easy.

So I get here early because I had to work at 9am. The sign says 8am open and it wasn't open. I…read morewaited 15 mins for someone to show up. The person that shows up doesn't even bother to apologize for the wait! I get in an wait 5 mins while she's on her cell trying to call the realtor that we dealt with. The person we dealt with was rose. Very bad! Strike one! I spoke with her on a Friday about signing documents on Monday since that's my day off and both me and my boyfriend were available. We get here and she's not here. She doesn't even have our paperwork ready, so we only do the deposit. Strike two! I spoke to the receptionist on Monday about coming early Friday (on our move in date) before work to sign docs, she said its fine. I get here today on my move in date and sign docs date and no one is here again! Strike three! This is the worst service I have ever got. After this, I'll never come back.

My wife and I recently purchased a home in Waikoloa with the help of Kelly Wakayama of Summit to…read moreSea Realty. As a licensed real estate agent in Washington and Oregon I recognize great agents, and Kelly is one of the best. Her competence and attention to detail led to the successful closing of a very difficult transaction. She always kept our interests as her top priority and was also fun to be around. She is a refreshing contrast to most agents who are focused mainly on the commission. For her, the commission is the reward for a job well done!

I have used Boundless Hawaii for 2 years to manage my condo in the Mauna Kea resort, Waiulaula…read moreJ202. I am in the condo now on vacations and to add new bedding. I found my condo immaculate, freshly cleaned carpets and all the amenities in place. No repairs were needed, so I spent my time enjoying the perfect weather in Hawaii. I will continue to use Boundless Hawaii and find Nick to be delightful to work with, he returns calls very quickly.

A company that kept most of our deposit after I had professionals scrub the house from literally…read moretop to bottom, and they didn't even return enough of my deposit to pay the cleaners. They blamed damage on us that was there from previous tenants, and I have pictures and emails to prove it that they repeatedly ignore. The owner of the house CHERYL is putting it up for sale and wants the money to fix her unlivable house full of termites that they would not do anything about. This company is just helping her keep what is ours. During our walk through it was even discussed how a door was damaged when we moved in and they charged us $463 for a closet door!!! I have pictures showing a bathroom drawer when we moved in with used floss, roaches, and hair. Termite poop on our bathroom counter, black mold in the washing machine I tried to scrub. Broken kitchen tile when we moved in. We left the house cleaner than We received it. Lived with a house full of termites that they would not deal with. Boundless said one thing at my walk through and then charged for things never mentioned and damage from before we moved in.

We just finished the sale of a property in Leilani Estates. Jared Gates and his team at Big Island…read moreHomes & Land handled everything for us and all was seamless from start to finish. In addition I would like to say that simply meeting Jared was a great experience and I'm going to miss being in touch with him from time to time. If you are looking to buy or sell on the Big Island eastside we would not hesitate a second to recommend Big Island, in fact you would be doing yourself a disservice if you didn't at least talk to them when deciding who to represent you. Tons of Aloha & Mahalo to Big Island Homes and Land!

Big Island repped me in a purchase of a home on the Big Island in 2019. My experience was…read morehassle-free and I will return to them for any future real estate services I might need -- buying or selling. I cannot recommend the folks at Big Island highly enough. I worked with Suzanne Paulsen, who is a God-send. She is both a consummate professional and a trustworthy confidant. She understood exactly what I was looking for and did not waste my time showing me homes that were not right. She anticipated my needs through the whole process, and always had my best interests at heart. I was continuously impressed by how well Suzanne knows the real estate market on the Big Island and how well connected she is. I highly, highly recommend anybody thinking of buying or selling property on the Big Island to call Suzanne at Big Island. It'll be the smartest move you'll ever make. She will be in your corner 100%! Just an incredible person, filled with Aloha!