ProSource of Billings

My husband and I started the building process of our new home in September of 2021. We ordered our…read moreappliances from Fergusons in October 2021--understanding that the backorders of appliances was at an all time high and we wanted to order early. We worked with a representative their, shared our plans, and even measured the duct work in the showroom for the hood we wanted to ensure it was large enough to cover the duct because our ceilings were 9ft. Ferguson's does not take deposits, so you have to pay in full for your appliances, so we did. After we paid in full, ordered our appliances, we didn't hear from them until Spring 2022. In March of 2022, our refrigerator and dishwasher came in, but not our hood, ventilation system, and dual fuel stove. We were told May. Then May came, we were told June. Then June came, we moved into our new home, and then we were told July for the rest of our appliances. Finally in July, our hood came in. We had to schedule a time for our contractor and electrician to install it so we had to wait another 2 weeks. When our contractor and electrician came in to do the install, turns out the duct cover we measured, with our representative from Fergusons, does not come with the hood and is a separate purchase. This was news to us. Oh, and the power cord that connects the blower to the hood is not included, which also was not communicated with us by our representative. So we had to order a duct cover and power cord for our vent. Fergusons was a little more prompt on getting those items to us, as we were first told 18 weeks until those came in, but somehow they were able to get those to us in 3 weeks. Now, we're rolling into August and still no stove. In September 2022, the stove FINALLY came in. We live 180 mile round trip away from the Billings showroom, so we couldn't get it for 4 days after it came in. We communicated with our rep about when we would show up and if there was anything else we needed to install our stove. We were told just the gas flex line. We went and picked up, got the flex line, and left. We started the installation process the next day, and turns out they failed to send the power cord for the stove with us along with sending us the correct size of gas flex line, but wrong fittings. We communicated our concern with our rep immediately, and she said she thought the power cord was sent (which normally I would be like, ok mistakes happen, but now I'm wondering how much these representatives know about their products) and that the gas line sent was the correct one. I assured it was not, that the fittings were too big. We went to Fergusons (again) to try and get the right parts, and we're still not sure if they sent us the right fittings. We were told by our plumbers to use Fred's Appliances, and we still went with Ferguson's. We completely regret our decision and wish we would have went with Fred's. Maybe we would've have had people working with us who knew what we needed to order and send us with the correct supplies to make our appliance functional.

Really beautiful showroom and products, what's not to like? The "service" after the sale and…read morestanding behind and representing the product. I have not dealt with a more disinterested business in my lifetime. They simply won't help customers with basic issues if my experience is any guide to you. I have waited 6 weeks for a courtesy of any kind regarding a Miele laundry dryer I paid $4K for. I have called back at least 5 times for this over the weeks, without any result. I have a Miele induction stove, $8K, that is four years old from them that 3/4 of the stovetop hasn't worked since its second week in my home, in 2020. Likewise never any help from them after reporting the problem years ago. I would avoid Ferguson at all costs, its been a nightmare for dealing with this business. I would also urge Miele to discontinue having their products retailed there. I am embarrassed to have such an irresponsive business in town.

Zest Kitchen Cookware

(4 reviews)

I stumbled upon Zest Kitchen Cookware when I was hitting up different antique stores around…read moredowntown Billings. It's located in between Yesteryears Antique Mall & Montana Vintage Clothing. This store has ANYTHING and EVERYTHING you could possibly want and/or need for your kitchen. I could have spent forever in the space, there was that much to look at. Their prices were very fair as well. It's so good to shop local, especially now, so I highly recommend you shop here over big box chains. Shop small and support your community. Be sure to hit up the sale section in the back too. I got the cutest holiday themed tea towel that I can't wait to use.

Another Must Stop! Business on Billings…read more What a fantastic store!! Although they don't always have everything on our list the store and the staff are really wonderful and it's never a wasted trip into Zest Such a wide variety of great items and brands, we already can't wait to go back next weekend

Rimrock Cabinet

3.0

(8 reviews)

We did a complete kitchen remodel and switched the dining room and kitchen around. Joel came to our…read morehome and within a few minutes had a plan that he put down on a computer program within a couple days. Genius! Highly professional and beautiful quality. His team is very professional and communicatibe. From planning to installation to follow through after it was complete. Highly highly recommend!!! Thank you Rimrock Cabinets!!!!

Joel is a consummate professional. Within a day of contacting Rimrock, he visited our property in…read moreperson and offered guidance throughout the entire project. Very pleased!

MHS Construction

(6 reviews)

I would highly recommend using MHS Construction for any home renovation or repair project! Rich and…read morehis crew do excellent work, and the finished product on our job was perfect. In addition, MHS offers phenomenal customer service by making the process easy for the homeowner. Rich ensured that I was informed of what needed to be done and by whom at each stage of the job, and further assisted by coordinating necessary communication between multiple companies working to complete the project. I felt very reassured the moment Rich showed up to discuss the work needed; he immediately assessed the situation and suggested the best approach to move forward. Everything was handled by the MHS crew professionally and with the utmost care.

When I look for a service provider, I always expect the business to be honest with me about any…read moresituation, be competent, the best at what they do, have ideas for me to consider, and to be excited about my project and their ability to meet my expectations. Rich, and his staff have exceeded each of the four values that are important to me. Keep up the great work! I just learned that the SBA Announced their Business Awards. And Billings business owner Rich Naylor has been named Small Business Person of the Year in the small business category by Montana's US Small Business Administration. Rich owns My Handyman Service & Construction, Inc., Billings. CONGRATS TO RICH NAYLOR! Frank Rowan Helena, Montana

Hannesson Home

1.0

My husband and I went to Hannesson Home ready to spend a little extra for a nice design for our new…read morekitchen, but I received only discrimination and no design ideas at all. I feel that I went to a different Hannesson Home than the one pictured in the highly edited social media and website of this business. We were assigned to Lexi Budge. She was nice at the beginning, but she never offered any significant ideas or was very open to communicate with me. I don't know if we just got the worst designer or everyone is like her. She ignored me completely through email. She only replied to my husband and didn't copy me in the threads even if I was the one doing the design. I have a Master's Degree in Fine Arts in one of the best schools in the world, and I was not impressed by the creativity or services of Hannesson Home. I indeed found later that they are overpriced and the amazing pictures displayed in their social media and website are pictures from their providers and not their creation. I also believe a lot of their reviews are not real. I've been around enough affluent people in Billings and no one has ever used this store. I would recommend Rimrock Cabinets. They have better design services.

From the owner: At Hannesson Home, we offer the best transitional, traditional and modern interior design the…read moreindustry has to offer. All of our products share key characteristics - they are high quality, durable, functional, and exceed all expectations in appearance. As creatives, we love teaming up for the good of our clients and for our collaborative partners.

Freyenhagen Construction

Jeremy the owner came to view a bathroom remodel. He was extremely knowledgeable and friendly. I…read morewould recommend Freyenhagen Construction to anyone who appreciates excellence.

From the owner: Kitchen, basement or complete home remodeling contractors.read more

Beyond The Box

•$$

Great Company to work with. A big focus on quality materials. Friendly and service oriented staff.read more

From the owner: We specialize in kitchen, bath, and closet designs for your home. Currently, we are the only…read moreinterior design company in Billings, MT that is nationally qualified under the National Kitchen and Bath Association.

Kitchens Plus

2.0

Quality of cabinets were good, but the installer, Jim Jansen, owner of Absolute Construction did a…read morelousy job installing the cabinets. He was full of himself (bragging)saying he had been installing cabinets for years and won an award on the Parade of homes and so forth. When he unpacked the cabinets he sat a 4' w. x 3'h. x 2' d. wall cabinet on a step ladder w/ the door open and it fell breaking the door and fracturing the cabinet up the side (I saw him do this). When we noticed that he misaligned the cabinets, he blamed the plumb of the walls and said they weren't straight, and then he miscalculated the drop of the ceiling and misplaced an elec. outlet for our microwave plug immediately behind the roof vent for our microwave and used a plastic plate blank to cover the hole in our wall cabinet and had to punched another hole for outlet. We had several 3 - 7 day delays when he did not show up to finish so our kitchen was in disarray and unusable while we waited for him. We complained to Kitchens Plus and they said well, you should have picked someone else. I am giving Kitchens Plus a two star only because of the quality cabinets which cost $6,000.00, but when they came to see the lousy job their contractor did, the owner made excuses as well and we had to concede (suck it up) on several contractor mistakes. I do not recommend Kitchens Plus or Absolute Construction.

From the owner: Kitchens Plus provides cabinetry, countertops, hardware and appliances among other things for new…read moreconstruction and remodel projects. We work with both residential and commercial clients. Kitchens Plus has been in business in Billings since 1989 and our designers have over 100 years of combined design experience. We have the capability to design cabinetry to fit any room. We only work with top level cabinet and appliance manufactures so we can provide our customers with the highest quality products. We also have a complete wood working shop that is able to build, paint, and stain cabinets from scratch if a project requires something custom built.

World Market

3.3

(7 reviews)

•$$

What terrible customer service! I came from Sheridan up to world market, looking to buy a chair…read more After searching for an employee I ask a girl to help me get a chair out that I would like to purchase. After 5 minutes or so she comes back and she says that it's stuck behind a pallet. She called over to a guy and ask for help. the guy end up being the manager of the store. He told me that he was not going to get the chair out because it was behind other pellets that he would have to move. He kept telling us to go online and order it but we wanted it then. He also said "it will take me an hour and I'm not doing that on a Saturday afternoon" I was very disappointed and will now consider taking my business elsewhere.

Love love love this location. I am a World Market--or what…read moreI like to call Cost Plus--connoisseur. I've frequented World Market all over Colorado, California (OG locale--hence why I call it Cost Plus), New Mexico, Montana, Washington... And this location is great. They have a good selection and variety and offer great stuff at great prices. I come here for a lot of my international foods and furniture, home stuff and kitchen stuff. I have experienced excellent customer service. Recently I was looking for an olive oil container that I had previously purchased at another location, but somehow in a move lost it. I asked the cashier and since I was the only one in line--she took me to their little laptop, looked up the item, found it wasn't in the store, saw they couldn't order it, but directed me to login to my Explorer account, helped me do so (I was holding my 7month old baby), wrote down a coupon code, helped me figure out how to order the item--took us like 10 minutes and was super helpful, accommodating and cheerful. Totally recommend this location. Have fun shopping!!

Big Sky Bath Solutions

(2 reviews)

I recently had a walk in shower installed in my home. I am thrilled with the result. It looks…read morebeautiful. The installer was very good at his job and probably cleaned my bathroom better than it was when he started the job!! I had ordered the shower in the fall and finally got it in April. The person I purchased it through did not keep in touch with me and I found out she suddenly left the company. The new representative was quick to make sure I received my order and checked with me today about the job. This company is amazing, although I am not too happy with my first contact person. The installer was a hied contractor and knew what he was doing. I would recommend Big Sky Bath Solutions to anyone wanting to update their bathroom.

Big Sky Bath Solutions installed a walk-in shower for me. Excellent work and service. I am disabled…read moreand Michele, the design specialist, listened carefully to my needs. Josh, the installer completed, completed the project in a timely manner. He asked about placement of fixtures and assistive fixtures. He covered everything with tarps as well as the flooring every day. Tarps were removed at the end of the day so toilet and sink were available. At the end of the project the work site was cleaned like new.

Billings Nursery & Landscaping

New owners last year with a smooth transition and still with superior quality and plants , trees,…read moreperennials, bulk rock . Great customer service and best of all some deer friendly trees!!

Lots to choose from after April. Very Nice owner. Accommodating. They have all your rock, gravel,…read moreflagstone, patio needs. Also have very large trees.

Dog Gone Clean

When I talked to Ellen to inquire about cleaning my house I was nervous. I have never had anyone…read moreclean my house besides me and my husband. Life happens and things become too much to manage. Ellen put me at ease as soon as she showed up at my door. She toured my home and asked what I would like done. What was I so nervous about??!! She texts the day before she comes to remind me. She texts when she's on her way. She does a thorough job cleaning and asks questions if she would like to try a different product or rearrange something. I couldn't be happier! She has been coming for 6 months now!! Highly recommend her!! (BTW she loves my cats and dogs!!)

We love Ellen from Dog Gone Clean! We are on her schedule to come every other week and it's my…read morefavorite day. No matter how many kids, dogs, or houseguests we have rotating in and out of our home she rolls with it! She even found a way to get our pesky glass shower door spotless! She gets things clean I wouldn't even think about. I love that my house stays cleaner and cleaner with each visit. I would hire Ellen over and over again.

Adama Cleaning

I worked with Adama cleaning from afar to have them clean my grandmas house after she fell very ill…read moreand needed extra help. I had no idea just how much help my grandma needed with her house until Jen & Brody showed up to clean. They went above and beyond for my grandma and it helped our family so much. They were so kind, helpful and did such an amazing job! The house needed extra time and attention, and even required them to come back to complete the job after they completed another clients job. The gave us a very fair rate for their services, and their work was worth every penny! I am just so thankful they helped us out in such a difficult time, and they took a little stress off of our family. We will definitely be using them in the future to help my grandma out and other family members in the Billings area.

Great communication, great value, convenient, and made apartment look great. I really appreciate…read morethat they use non toxic cleaners.

Good Earth Works & Nursery

(2 reviews)

Fantastic knowledge and even more fantastic selection! Worth going the extra few miles to the…read moreoutskirts of town. They guarantee their trees, so if they don't sell it, it doesn't do well in Montana/Wyoming. Saves you a lot of time and money buying plants from the box stores, that sell everything that looks good and many that will die by next season. Lisa that helped me, moved trees around with a tractor in 99 degrees sweltering heat to make sure I had a matching pair for my front yard. James went to extensive measures to prepare my trees for long travel as well, free of charge and came in super early so they would beat the heat! Thank you and much appreciated!

Good variety of plants for our region. Very knowledgeable staff. Not selling garden vegetables any…read morelonger, but have a great selection of fruit bearing trees and bushes along with a rather large selection of ornamental plants and trees. They didn't carry something we were looking for, but didn't hesitate to recommend another local nursery. Will definitely keep coming back!

A-1 Landscaping

I used their snow removal while I was convalescing from knee surgery. They were efficient,…read moredependable, and adapted to how I had been clearing the snow. Highly recommend them.

From the owner: All your landscaping needs from one stop. A-1 Landscaping has bulk materials including topsoil,…read moregravels and mulches. Full landscaping services including our slogan Design, Create, Maintain. Large selection of trees and shrubs. Outdoor living including kitchens, fire features and concrete counter tops.

Billings Landscaping

Daniel does an incredible job on the vision and completion of any landscaping job with expert eye…read moreand beautiful aesthetics. I highly recommend hiring them for all your landscaping needs!

From the owner: Education and experience set us apart from many of our competitors. We specialize in landscape…read moredesign, installations, renovations, retaining walls, patios, and drainage.

Heaven Scent Cleaning Service

They did a super cleaning job ~ did lots more than I asked them to ~ every thing looks and feels…read morebetter ~ very pleased

From the owner: We absolutely love serving the greater Billings area! The ease people feel when we create a tidy,…read moreclean environment in their homes makes us feel so blessed to be of service. We can deep clean, then come back every couple weeks and keep it up for you, clean before you move in/out of a space, clean your office building regularly, or whatever your cleaning needs may be; we can handle them! We offer competitive pricing, excellent attention to detail, and years of experience. Please give Heaven ‘Scent’ a call and schedule your free estimate today!!

Top Notch Cleaning Service