I scheduled an appointment and was ahead of time. There was only 1 person ahead of us and a lady…read morecame in and said she was early for her apt. We sat and waited. The office was clean but appointment time did not seem to matter. When we left I specifically asked about the prescription and was told it would be sent in. I live an hour plus away and went to the pharmacy only to find out there was no prescription sent. I then called back to the office and asked about the prescription. I was put on hold for 12+ minutes then I was put into a voicemail. I never received a call back but eventually the pharmacy did share that the prescription had been received. Very disappointed especially when the place came recommended.

Another emergency visit for me to the Doctor's Office Urgent Care in Midland Park, NJ. The place…read moreis spotless as usual and I didnt have to wait too long to be seen. In the midst of wrapping Christmas gifts, I sliced my finger really bad, it was very painful and I could not stop the bleeding. I called the Urgent Care first and the receptionist told me to come right down. The staff was so patient and wonderful , getting me through this painful incident. I was able to see Dr. Lauren again, who was able to take care of my injury, with much care too. She has the patience of a Saint. Thank you ALL for being there again and for being so patient with someone that has a Dr. / needle phobia. Hope you all enjoy the holidays safely and have a Happy, Healthy New Year !

I had an appointment for October 13 that I made 6 months ago. Today I get a text that she's leaving…read moreVMG and my appointment is cancelled. If she was an honorable person she would see her patients already scheduled up to the point she leaves. I hope that people willing to pay $8000 to see her as a concierge doctor know what they're getting. I'm a physician by the way and would never treat patients like this

Valley Medical group has amazing service and detail to patient care. Going to valley medical group…read morefor all my specialists and primary care for a very long time nothing but the best. Valley hospital treated me many times and I've had 2 surgeries there along with extensive testing and procedures wouldn't go anywhere else I've been seeing Dr Hart for about a year. I find her to be very detail oriented.

First time coming to this office location and as a Bergen county local I had no idea this location…read morehad been here for as long as it has. Easy to park compared to other valley offices as there is a private lot for this plaza. The waiting room was mostly empty when I was waiting for my appointment and check in was easy. The only complaint I had which is not valleys fault were other patients coughing and sneezing and not covering their mouths. I waited maybe 10-12 minutes before a nurse took me back got my height and weight and did intake questions before my doctor came in. Very efficient wait times compared to what I've experienced at valley specialists compared to PCPs.

I went to VMG today because I felt weak and had vertigo. The doctor diagnosed electrolyte…read moredisturbance due to lactulose I was taking prior to a colonoscopy. Eveyone was most helpful and I did not have to wait more than a few minutes. Many medical facilities employ receptionists who are rude and indifferent. Not so here. The receptionist was most helpful and courteous, as were the other staff. I highly recommend this facility.

The doctors are good, but the office staff has made it nearly impossible to access proper care…read more My doctor at Bergen Medical ordered an MRI and told me to see him again to review it in 2 weeks. Unfortunately, it has been 2 weeks and the referrals department refuses to submit the required forms for my insurance's prior authorization. I have gone back and forth with the office, and no one I speak to can provide an answer as to why they won't submit the forms. I was initially told when I called the office that my MRI had been authorized and I could go ahead with scheduling. I scheduled and my husband took the day off to bring me for the scan, but then my insurance told me I was NOT actually approved. I called the office again and I was told yes, the pre-auth process had not even started. I clarified with the referrals department to make sure there was nothing further they needed from me. The woman I spoke to rudely told me that it hadn't been done because she assumed I'd be using Pascack Valley for the scan (even though I had already confirmed with Pascack Valley I was going elsewhere, and was told I could schedule anywhere.) I checked if there was anything else she needed to submit the forms, and she said no and confirmed she'd submit it "now." Days later I call Bergen Medical again, and am told that the pre-auth process STILL has not begun. I am promised to get a call back about this in 2 business days to explain why I am being given the runaround. So of course two business days plus a weekend go by, I call Bergen Medical back, and yet again no one can help me. The forms have STILL not been submitted, despite the multiple calls and confirmation from the referrals department that it had been submitted the week prior. I don't know what else I'm supposed to do when my doctor has ordered a test and his staff won't submit the forms. I am genuinely baffled.

Such a great practice with amazing doctors and nurses. Everyone is so professional and kind. It's…read morealso convenient to have so many great specialists under one roof. The location is easy to get to with lots of parking. I only took one star off because every time I come, the phlebotomist does a horrible blood draw that bruises up my arm for a week! This is the third draw I've had with the same annoying result. I really just wish he would do a better job so I don't look like I got beat up going to the doctor.

The site says the office is open from 9am - 7am. However, when I called the service says it closes…read moreat 5. Poor representation

I just called this location to ask if they accepted my insurance and the receptionist had horrible…read morephone etiquette and hung up on me after I asked a question as if I was in the wrong for asking! I was gonna tell her to have a nice day before she hung up on me! Absolutely horrible phone experience.

This group is wonderful. The office staff is friendly, open and available through the weekend, and…read moreare prompt in answering their online portal and messages left about medication. My father sees Dr. Salerno and she is an amazing doctor. She has been patient, compassionate, and consistent over the years. Her and Dr. Carrazzone also round at local hospitals and are very thorough and pleasant. You can't go wrong with either of them because they truly care. I 100% trust Dr. Salerno and Dr. Carrazzone and their opinions in regards to my father's care- which you are not always able to say about doctors!

I love seeing Dr. Julie Becker P.A. and this facility. She is one of a kind doctor. She truly takes…read morethe time needed to care for me and my family at all levels despite of how busy the office is. My family truly enjoys how professional she is and how kind and humble she is a doctor and human being. I want to thank her and the medical staff and other doctors for always helping our family in the time we needed then most. I truly appreciate it so much with bottom of my heart. Big shoutout to Stephanie and Michele for your patience and professionalism with me and my family. Thank you!!!

THIS PLACE WILL WASTE YOUR TIME AND HAVE YOU LOSE MONEY…read more.. I really would like to rate this place with no stars, but there is not an option for it. First they changed the name and didn't not send an email, a letter or a systematic message on the phone to notify me. When I called to make my appointment I was scheduled for a date and time, when I showed up to the appointment I was informed that I didn't have an appointment that day and they didn't see any appointments for me at all. Then, I asked to be scheduled for the next day and I was given a time. When I showed up, I was informed that my appointment is for 3:15 PM and not 2PM. I had nothing to eat to be at this appointment and I was behind on my meds just to get my blood work done... I also took time from work for both appointments and I had to be back at work after rescheduled appointments. I had to find a substitute to cover me since I was not going to be available for another appointment in like another month. I had to pay my substitute double for the day do the last minute noticed, so she can assist run the event I was supposed to assist to run.

I sent paperwork to the doctor's office via e-mail to be filled out and sent back to me. This was…read moreon February 8th. I called back last week to confirm it was received and was told that they handle items as they are received. It has now been 2 weeks since I sent this email and I still have not received any return or contact. I feel this is unreasonable.