I'm out of contact with them. I payed for one year of service upfront. Before the contract was up i called to cancel. They made me jump through hoops to cancel. They said I have to email a request to cancel. I said, I'm not asking if I can cancel, I'm demanding that you cancel my account. I also sent a time and date stamped email canceling. Now 2 months later I get a bill in the mail saying I'm late with late fee's. I just called them and they were very rude and said there is nothing they can do about it. There is something I can do about it. Better business bureau. If this bill is not taken care of I have my business attorneys on retainer. They have terrible business practices. read more

Awful customer service [two different women] whom absolutely does not care about their customers and I've been with them for 17 years ...faithful ..made every payment on time and never complained. They sent someone out to my home said that I needed an upgrade that had to be done.. I paid the guy and signed his work order...I decided just a few days later to cancel my relationship with protech and go to another company due to the fact that protech was unable to fulfill what was needed for my family. I called to cancel my service and the lady was so rude on the phone and said that will be a 1000.00 dollars ...you are under a three year contract...I told her that was totally unbeknownst to myself or my husband and after 17 years why would I sign a three year contract ...it's all so fishy...I pleaded with her only to fall on deaf ears. Boy ...how is that for taking care of your customers .... They should really be ashamed ... Please if anyone knows whom to send this to please do so Things in this world are bad enough then to have a local business treat you with such disrespect...it boggles the mind Robin Rupp read more

Move on from this company and call Secur-I-com. Protech is not customer focused. I bought a new home with and existing security system. I called Protech to come out and perform a test on the existing system and they refused unless I signed up for a multi year service agreement ahead of time. I called Secur-i-com and they had a tech there the next day. No mandate for a monitoring contract. Just good customer service. read more

Although the service techs have generally been very good, I don't care for the company's business practices. I requested a quote for a system upgrade. The account executive wanted to push me into signing a contract quickly. I'm happy I did my research. Protech wanted $1400 to replace the control unit and add a video doorbell...and wanted a check for 50% up front. The rest was to be paid in full after the work was done. All of the old wired sensors, panels and smoke detectors would be reused. I purchased a new ADT wireless system, including sensors, panel, three new smoke/fire/CO detectors, a (free) video doorbell and a driveway camera for about the same price, and was able to finance it all at 0% for 3 years. Don't fall for Protech's pressure tactics....do your homework. Oh...I had almost 3 months left on my Protech monitoring deal. Do you think they gave me a pro-rated refund for unused services? Of course not. Avoid Protech at all COSTS. read more

Very friendly and knowledgeable staff with professional service and installations. Would recommend to anyone needing home or business security. read more