Our experience here wasn't good. The ownership changed during our almost 2 years here. Things weren't perfect before but definitely got worse. We often felt like it was "us" against them vs working together. We constantly had to ask for our mom to be bathed, have her teeth brushed and no one ever clipped her nails even after we asked. She was overdosed by their admission. Sheets would be soiled and piled in the shower. No sheets replaced on the bed and family not called so we could bring more sheets. If we hadn't gone by she wouldn't even have had a blanket to cover up with. Clothes often missing. Communication was always lacking between both family and from one shift to the next. No one could ever answer a question directly it was always blame shifting. Often under staffed. read more

We have a loved one at Westchester Manor at Providence Place.. and one at Westchester Harbor there. No place is perfect, but this is the best care facility I have ever seen. The staff is caring and on the ball. The food is good ( our loved one likes it and I have eaten it several times- quite delicious). They have a wonderful activities department and an on staff pastor who is great. The place is clean and takes good care of our loved one. All department staff are accessible and helpful. We are so thankful for this good place. ( Someone mentioned getting locked in the bathroom - I checked and the bathroom door in our family member's room does not lock. Concerning items getting gone- this happens in all nursing homes. A lot of the time it's residents moving them or losing them or throwing them away because they have dementia. There are some cases of residents " moving " things. I'm sure there might be malicious cases where someone steals, but for us this has not happened. When small things get mixed up or lost, you just understand it's a big place that's very busy and sometimes things happen. We have not found it to be a problem. Most of the things in our loved one's room are just fine. Clothing/laundry mix ups sometimes occur- but it's not a big deal in the grand scheme of things. Just my opinion being around nursing home situations for years - believe me- the good far outweighs the bad!). read more

My grandmother lives at The Manor at Providence Place. There are worse places, but God willing they are also better. Her clothes get stolen all the time, and there's no reason for anybody to touch her clothes because we wash them ourselves. There is a rumor going around that the staff takes clothes and distributes them to other residents who don't have any or takes them home to their own family. As far as I know it could be a klepto resident. I don't know and I don't care who is taking them, what I care about is that either the hiring practices or the oversight and actual maintaining and watching the residence and the employees is so slack that this is allowed to happen. My grandmother also got locked in the bathroom thinking someone was coming back to give her a shower and they couldn't find the key to get her out. She finally opened the door herself. I'm sure if I had not been there, we never would have known anything about this. She is 104 years old. Obviously she shouldn't be locked in the bathroom by herself, and her clothes should not turn up missing. This does not happen just to her, we hear tales of people's hearing aids, clothing and personal items being stolen all the time. I could not with a clear conscience recommend that you put your loved ones in this facility. It may not be one of the worst but like I said earlier, I sure hope there's some better out there if not we're all screwed when we get old. read more