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    Provigo Ste-Anne-Des-Plaines

    2.5 (2 reviews)

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    5 years ago

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    IGA Extra

    IGA Extra

    3.0(3 reviews)
    15.6 km

    Shopped there when vacationing at resort in St. Hippolyte (Auberge Lac Morency) in the Laurentians…read more(Les Laurentides). Visiting from Toronto. Shift supervisor or lead cashier Nathalie was extremely rude and aggressive on Oct. 5, 2021. My wife was unaware store closed at 9 due to incorrect information on the door that said it closed at 10. Nathalie did tell me when I walked in at 8:45 they close at 9, but my wife walked in 10 minutes earlier and said she wasn't told. Even if she had told her, my wife probably wouldn't have understood because, unlike me, she doesn't speak French. That was an honest mistake by the store and I don't expect them to say "sorry and we'll let you shop until 10." I have no issue with that. But for her to act like a wicked witch and tell my wife and others to stop what they are doing at 8:55 and go to the cash, following my wife in the process, while not offering her any assistance even though it's obvious she is handicapped and walks with a cane, is totally unacceptable. When at the cash I explained to her in French that my wife was trying to say that the sign at the front says store closes at 10. But Nathalie rudely interrupted me, said she doesn't speak English (even though she knew very well I was speaking French and would have been able to understand me had she been paying attention and not screamed at me and interrupted). As a matter of fact, I think she did understand me, but she pretended she couldn't. Had she not understood me she would not have said the discussion is over and told me to "get out." But she did both. To my credit, I did not get out and paid for our groceries. Good thing for IGA I didn't because had I my wife wouldn't have paid for them, they would have had to have been put back on the shelf and Nathalie would be in more trouble than she is likely already in. I was polite and she was extremely rude. But even if I wasn't polite, she still would of had no business talking to me like that. The worst thing I did was tell Nathalie it's rude to tell someone talking to you in French you don't speak English. Of course I had an English accent, but it's obvious I was speaking French and working hard to do it. And how could she not of understood me if she got so nasty? She didn't like me telling her she was being rude, but I politely told her that and had a right to. You don't treat customers the way she treated my handicapped wife and I, no matter how good you think your reason is. And you have to be even more careful when dealing with customers who have mobility issues like my wife and speech defects like me (I talk fast and loud because I have Tourette's and Asperger). Otherwise it makes us wonder if people are being discriminatory. The other staff were nice and helpful and both the owner, Genevieve Bilodeau, and manager Diane were pleasant when I spoke to them on the phone the following day about the incident.

    Standard IGA, Very…read moregood situation, but a very small parking. It has a ready-meal counter, deli counter, bakery counter, butcher's counter, a fishmonger counter, a bio aisle and a very well stocked beer section.

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    Free samples! My favourite kind of samples!

    IGA Extra - Orange juice section

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    Orange juice section

    Provigo Ste-Anne-Des-Plaines - grocery - Updated August 2026

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