My Umrah experience with this agency was deeply disappointing. While they are adequate for basic…read moreservices such as ticketing, visas, and transportation, the guidance during the pilgrimage was extremely poor. The group was not assessed or organized properly, which resulted in a wheelchair user being placed in the middle of the group and repeatedly injuring my heels--an issue that affected both of us and could have been easily prevented with a bit of time taken from Umrah coordinator! The Umrah guide offered minimal support, simply giving meeting times instead of accompanying us through the rituals and appear to be in a rush to get the JOB done! Unlike other groups we observed receiving attentive guidance. This lack of care and coordination detracted significantly from the spiritual focus of the trip. Based on my experience, I would not recommend this agency.

This is a crooked organization. They take money from wayfairing pilgrims and do not deliver. They…read morefailed to provide me with the ihram which they said they would provide. I had to pay for my own private transport for a 6 hour journey to do the Miquat. My wife came after me and Sabiha explained that there would be someone to pick her up from the airport. This was another lie. I had to arrange for a private vehicle to transport her from Jeddah to Mecca for a woman travelling alone after a 23 hour journey. The same happened to my brother and his wife with failing to provide immunization records that they collected. I would urge anyone who is considering this company to find any other travel agency. They charge literally twice the price for if you were to book yourself and provide no service they promise. It is the basis of an unfilled promise which as we all know is against Islam. I normally do not write reviews. But as someone who has just completed Umrah and would only speak the truth - I speak only the truth and warn anyone from considering this company.

I GOT SCAMMED . Don't waste your time or money. Called expedia and this company called me back…read moreclaiming to be expedia representatives. They ruined my holiday.

When I canceled my booking, PC travel not only charged me $50 admin fee, but also told me the…read morerefund will take 10 WEEKS! However, the PC points were just reversed immediately!!!

DO NOT USE REDTAG, I Have had nothing but issues since booking my trip with them they switched my…read morehotel and said that I have no way of changing it, they have done absolutely nothing to help resolve the issue that was on their end. If I could give zero stars I would. I wish I had looked up customer reviews before because this happens alot and they just expect to people to give up from frustration

one of the security guards very rude. arguing with customers and very rude. Will not be coming back.read more

Tanja has not given us our refund and has cost us extra money. At this point she has stopped…read moreresponding to emails and I have alot of proof of money that she owes us... do better for your clients beware of this service

All bookings went well, have taken 2 trips with them. Never received petro points on either trip.read more

We were booking with Lola Ramoutar and all was good at first, we e-transferred the money, we then…read morereceived an email from her stating the price increased from $1285 / person to $1425/ person. I called Lola and asked why we were quoted a price, sent the money now how could it have gone up? There was no working with us or even an option of another destination to go, she just wanted us to send more money. I then asked her if I could speak to her supervisor, maybe they could help. She refused to transfer my call. I asked for the name and number of her supervisor again she flat out said no. She took my name and number and said they might call me back. She asked if we wanted her to send the money back, I said no we will wait until we get a call from her supervisor. Five minutes later we get a message back stating " I just spoke to Michael, he has requested to speak to my Supervisor regarding the price. Price and availability do change and this is beyond my control, this is done by the Tour Operator Sunwing. I will not proceed with this reservation, I will have your e-transfer amount refunded." It is now 3 days later with no call from supervisor, the absolute lack of customer service is beyond terrible! We did book a vacation with Itravel2000 before and they were very helpful, even rebooked us due to construction at the resort we booked. Lola and Itravel2000 was an absolute disappointment to deal with, Book with Sell Off Vacation!!! They go above and beyond!!!

This is the worst travel agency I have ever dealt with, the level of customer service I have…read morereceived is subpar to customer service standards. I have spent the last 24 hrs trying to have the issue resolved. I have requested to have this issue escalated which was only up to the customer care manager who in return hung up on me... when booking a vacation do not choose this company beware they sell you services under false pretences, they do not advocate on your behalf. Once they have your money they don't care anymore

From the owner: Founded in 1994 with the sole purpose of offering you, the travel consumer, superior customer…read moreservice, amazing choice, the best value and the lowest price guaranteed on all travel and travel-related products, today we have grown into one of Canada's largest independent travel companies and the nation's trusted source in travel.