I have been going to Crossroads for several years now. I adore Dr. Kang. The other reviews refer…read moreto him as cold, but that is not my experience with him. He is a caring, compassionate man, willing to answer any questions that you have. I have 2 different therapists who were exactly what I needed at different points in my journey. I absolutely recommend the practice. The office staff does suck though! Getting a return phone call takes forever if you ever get one. Wait times are not an issue. I have always be seen on time when I have an appointment with Kang or my therapist.

Worst psychiatrist I've ever had and even worse staff. The other two reviewers here were right on…read morethe money with what they said so I know for a fact that I'm not exaggerating or just complaining to complain here. My psychiatrist, Dr. Jasbir Kang, was generally cold, distant, unemotional and, worst of all, VERY conservative when it came to my medication. If you ask to be put on an antidepressant, rather than starting you off on a normal dose like most doctors would and working your way up to a higher amount if needed, he'll instead opt for an extremely low amount and slowly go up from there, meaning it could take you MONTHS before you're finally at a high enough level to see positive results. As a general rule, antidepressants take around a month to show signs of whether they're working, but only if you're at a reasonable dosage; anything lower than that and you'll be waiting much longer than you should have to in order to tell either way. The only thing I'll give him credit for is the fact that when I was finally able to get my medical records from him, he didn't charge me for them, probably because I only wanted a couple pages out of all of them, so that was nice of him to do. His nurse practitioner was nice and meant well but tended to be forgetful. However, there were several occasions where I was waiting for over an HOUR just to see either of them even though the average length of my appointments was just 10-15 minutes long like everyone else. As for the staff, the best word I'd use to describe them would be "incompetent" because that's truly what they are. They barely know how to do their jobs and are extremely slow in getting anything done. They constantly make poor excuses for forgetting to complete things or just not getting them done at all and have actually lied to my face about some things before. It once took me an entire MONTH just to make an appointment with them after calling them at least THREE TIMES and leaving a voicemail each time. They've recently gotten better with actually answering the phone during business hours but before then for over two years, nine times out of ten, no one at all would pick up the phone and you'd be forced to leave a message and they would MAYBE get back to you by the end of the same week. And may God have mercy on your poor soul if you want to get the TMS procedure done or request your medical records from them because you will be waiting for weeks on end with hearing either very little back from them or just not at all, if not even MONTHS. They once claimed that only one person in their entire office could do the records even though she's sometimes out on leave, which I'm pretty sure was a lie, but even if it wasn't, what kind of moron would only train ONE PERSON in an entire practice to process medical records for what I'm assuming was HUNDREDS of patients? The last couple months that I was a patient and needed some things done that they were slacking off on, it got so bad that I had to be assertive and forceful with them nearly 100% of the time and almost had to tell them how to do their jobs that they were being paid to do yet were clearly ignoring. When a usually kind, introverted person like me is pushed to that point, you know something is very wrong on the other end. There's no reason why it should take an entire month just to get a few years' worth of medical records together, nor a month-and-a-half just to start the TMS treatments which didn't even happen because I was denied by my insurance and wasn't told by the office. Their personalities really come out when you don't let them walk over you like they seem to do with everyone else and they can get very rude, sarcastic and condescending. One of them, a nurse, constantly stutters, backtracks when she's wrong about something and doesn't even look you in the eye when you talk to her half the time. She has no people skills whatsoever and is incredibly frustrating to deal with. While I don't believe that anyone who works at this practice is an inherently bad person, the "services" they provide, if you can even call them that, are absolutely abysmal and less than subpar to really anywhere else that you could go. No one I dealt with there truly cared about me or helping me with my severe mental illnesses. As a patient, you deserve to be treated with compassion, respect and in a timely manner. Here, you won't find any of those things. I've never left a single review before on Yelp or elsewhere for another business/establishment but I almost feel obligated to do so for this practice because I don't want anyone else to suffer for three years like I did before I finally realized what was going on and got out. In short, do NOT come here or send a loved one here for any reason because you will surely regret it like I did.

If I could give this place zero stars, I would…read more You're treated like cattle; quite literally. $80.00 co-pay for a 5 minute discussion about meds, then it's "good-bye" see you in 3 months for another $80.00 co-pay. The guy running this place, Oscar Urrea is an absolute con-artist quack; he's equipped with as much care and compassion as Josef Mengele. He doesn't give a rat crap about his patients, only about making as much money as he can while pushing various medications out of the wazoo. The front reception desk is run by a miserable, rude, condescending individual as well; I'm specifically talking about the average built, dark haired, older lady, by the way. She acts like you're bothering her when it comes to any and every interaction with her. Avoid this place at all costs.

I accidentally missed an appointment with him when I was a freshman in highschool and he called my…read moremother to tell us to never come back again. He prefers to keep upping the Mg of a medication rather than switching it if you do not see/feel results.

I've been wanting to write a review to warn others for a very long time, but switching doctors can…read morebe a difficult process. I'm a 31 year old female that came to Mona ten months ago to acquire medication to help my lack of concentration. As you can see from other poor reviews she has, Mona's lack of awareness and empathy is alarming. My fourth visit, she was reading from my file and asked me how I was doing. I told her I am very happy being on the 10mg of adderall I have been taking for the last couple of months. She then asked "and who is prescribing this to you?" I thought this was a test or another one of her condescending comments, but I was shocked with the surprise on her face when I said....Mona you have been prescribing this for me... for the last three months. She then took her frustration for not remembering out on me. She asked how my blood pressure was, and I said it is normal, I'm a very healthy young adult, I don't have any health problems. She said "normal isn't a number KATELYN!" She then picked up her blood pressure machine and used it five times on my arm before saying it is broken and it's my responsibility to get this checked and tell her the number. This was really painful and I had to look away because I intuitively felt she liked to see me in pain, but I had already gone this far with her, and I finally had my script that was helping me. I thought if I complied she would eventually get better and be nicer. That did not happen. I had to argue with her to get this, perform ridiculous physical examinations that doctors were perplexed with, was told it is contingent upon a marijuana drug test, (even if it was medical marijuana for A.D.D.), and had to endure countless interrogations and threats of her not filling the script. She told me on my first visit "you can't possibly have A.D.D., you would be bouncing off the walls" and "why haven't you gotten help before" I was shocked that I, as a patient, had to explain to her the difference between A.D.D. and A.D.H.D., and made to feel bad for not getting help sooner...even though I had just been told by a therapist who also has A.D.D., that this is what she thought I had. Instead of A.D.D., she told me I have a mood disorder as she watched my mood change while in the office. I told her this was because she kept conflating dates and events and misremembering what I was politely explaining to her, and I couldn't help but show the frustration on my face. She wanted to prescribe a mood disorder medication that could cause suicidal thoughts and etc. I told her I did not suffer from depression, and thatI was frusterated with my lack of concentration. She treated me so poorly that I cried almost every time I left her office, but it was too cumbersome to switch doctors at this point, esp. while suffering with severe concentration problems. She would continue threatening to not fill my script, asking if I smoked marijuana, and if I did she would terminate my script, implying I want adderall for various other reasons like weightloss, etc. I had to change my appointment last month and left a message asking her to call in my script for this month until I can see her for my appointment on the 22nd. Her secretary just called and told me she terminated me as a client and will not be filling my script because "I keep trying to change pharmacies" even though I have had the same pharmacy for the past six months, minus one time I went to the west coast for work, and I had to get a plane home to get my script because she said she was not going to risk her career to call the script in to another pharmacy. She has made me get multiple tests and jump through hoops for this script, and has always been very condescending the entire time. I even took my mother with me to one appointment in hopes she would treat me better. Instead she treated us both poorly. I am happy to move on, with a doctor that is fully present mentally, knowledgeable on adult A.D.D., and treats me with respect. I was wondering if it was just me, but when I was in the waiting room I had another family ask me how she was, and they told me their son is really frusterated with her. I will have to go a month without my script I am dependent upon until my new doctor can fit me in,but I would rather do this than have to see her again.

I feel like I need to update my review as things have drastically changed…read more I'll start off by saying that Allegany Health Network as a whole has really declined in their quality of care, and I refuse to see anyone that is affiliated with AHN. Dr. Naguit, a once caring and compassionate doctor, cares little about her patients. She doesn't listen, interrupts you, and then glosses over any concerns you have. She also pushes new products constantly which just makes you feel like guinea pig/cash cow for kickbacks. I had been telling her for 2 years that something wasn't right. Despite my concerns she never did any bloodwork in those 2 years even though certain things should be monitored due to medications I take. My last visit with her was in October 2020. She recommended that I see a psychiatrist. Turns out I didn't need a psychiatrist -- I just needed a knowledgeable doctor who cared more about their patients than what's in their pockets. It appears as though I have both Lupus and Scleroderma. I now know I've had numerous symptoms that point to an autoimmune disease for years, but she never so much as gave me a referral for a rheumatologist. Had I not sought out other care I probably would have never known. The 2 stars was for the short time spent in the waiting room.

Best Doctors you can find! They listen, manage your case very well. Highly recommend.read more

It was all nice till you get the bills for the urine tests...what was I paying 200 a month for?…read moreThey wont even take Insurance..I guess come here if your a millionaire..and if you are ,then you won't need to quit drugs..

Very good place they helped me during a rough time in my life dr.clark is very intelligent & caring…read moreguy they do run a business so there is money due each visit but it's worth it even if it's just for general psychiatry there a great establishment Natalie helped me more than a few times when I needed it.

AVOID THIS DOCTOR AT ALL COSTS. After being at this psychiatrist office for a year, I have been…read moreassigned 3 different doctors due to psychiatrists leaving the practice. I was finally assigned to Dr. Urrea and he is by far the WORST doctor I have ever been to. He was ignorant, unkind, unprofessional, and belittling. He could not have cared less about my opinion and what I was saying. He literally yelled at me me saying "he has been doing this for years and this is how he conducts business" even though he admitted his practices were outdated and too restrictive but he "wasn't at the point where he wanted to change anything." I'm appalled at the unprofessionalism and lack of sympathy from a psychiatric doctor that this man exuded. My needs were not meant and this was a COMPLETE waste of time and money. Today was the last day I will ever see this man again. I will be finding a new doctor who at the bare minimum has an attitude of common decency towards their patients.

It was awful, if anything it was more traumatic for me than when I actually went in…read more It was horrible to wake u up they'd kick your bed and yell at you if you didn't get up they'd sedate you and put you in the CDR, but that isn't the only problem that happened, at the time we had a staff we were experience bullying on the unit. She decided to put on a anti bullying video at the end some girl ended up cutting herself and everyone was flipping out, the staff in the back was laughing about 7 people went in to advocate to complain about it, however the boss comes in and completely sticks up for her and she gets away with it I was getting bullied and talked about, the staff walked in seeing me crying I told him I was being bullied he said it was unacceptable said he'd talk to the group, however he never did I peaked me head out the door and not a one thing was ever said about it This place doesn't help it only makes things worse !

This place was hell I was here for 6 months some staff thought they could do whatever they wanted…read moreluckily had the best doctor dr.yuna but heard awful things about dr.keener and dr.cohen we weren't allowed our own clothes or shoes literally paper was banned even tho it was a big coping skill until we moved into a new building we only could have one book staff were pretty rude especially Mr.Darrell who would pick fights with patients they would restrain you for no reason the nurses were semi nice depending which one was working food was edible place was dirty and you would get in trouble trying to clean anything kids were complete assholes and staff didn't do anything ended up going to their rtf wasn't much better