If you're looking for a physiotherapist, do not go here. Go across the street to triangle physio…read moreinstead. The only thing consistent, reliable and pleasant was the receptionist. During my initial assessment, I was given about 15 minutes with the therapist out of a 1 hour session. It was not a comprehensive assessment at all. I then sat there with TENS machine treating my issues without finding the route cause. During my following visits, I would book 30 minutes but I was seeing a TENS machine and given 5 minutes at most with the therapist. The therapist were also treating" multiple patients at once. Additionally, the care and treatment plan was very inconsistent as I was given 3 different therapists during my 5 visits there. The space is also a concern. It is share with an optometrist and a medical walk-in clinic. Treatment is done is patient room with very little space to move around if you need to be shown exercises.

I have been doing different treatments here for last couple of months and they are very friendly,…read moreaccommodating and effective. She has decades of experience in the field and diagnosed correctly. I recommend the place.

I have loved all of my experiences here. My self care team is so important to sustaining my health…read more Each practitioner I've worked with is excellent and makes you feel comfortable. Marcela the magical massage therapist, Rob the gentle chiropractic and Kelly the amazing osteopath. I've also worked with other team members when needed. Thank you for caring so deeply about your clients. Helen

Great place,very friendly and my fav places to go for a message. There are male and female message…read moretherapists so no need to worry. Great environment and you can tell they care about their customers. I have also tried their other services and it is the same if not a better experience. A great place all around nothing I would change, this is the place i would and do recommend to anyone looking for a great experience.

Quality of care, employs lots of service providers with a wide range of experience. I feel I'm…read morewalking with more confidence after my ultrasound sessions. I have a good rapport with Madeleine, my service provider at the clinic.

Yes, as good as it gets indeed! I've been to other physio clinics and this one is by far the best…read more I've used three professionals so far - Kathryn, Jessica and Collette - who are top notch health care workers. Their attention to details is superb. Very knowledgeable and never condescending. The front desk staff is also impeccable.

I had an extremely disappointing experience with this clinic. I spent a significant amount of time…read morewith the receptionist before booking because I wanted to be absolutely sure I was being matched with the right practitioners for the issues I needed treated. After multiple conversations and callbacks, I was assured they had the appropriate specialists on staff and was booked accordingly. When I arrived, I was shocked to learn that the practitioner I was booked with was not the specialist I had been represented to be seeing, and was not even a fully licensed physiotherapist, but a resident. This was never clearly communicated to me in advance. I do not blame the practitioner personally -- the problem was the clinic's poor booking process, misleading communication, and failure to set accurate expectations. What made the situation far worse was how the clinic handled my complaint afterward. I raised my concerns in person and was told someone would investigate what went wrong and get back to me. No one ever did. I later followed up myself, cancelled my second appointment because I had completely lost confidence in the clinic, and repeatedly asked to speak directly with the owner. The owner refused to speak with me and only communicated through the receptionist. Instead of taking accountability or offering a fair resolution, they told me that if I ever wanted to return, I would have to pay for another full initial appointment all over again. They then tried to present a small discount on a future session as though it were a meaningful gesture, but that "discount" only applied after I first paid for another full initial assessment. In other words, the offer was essentially a trap: spend more money first, then receive a token reduction later, after they had already wasted my time and money the first time. This was a colossal waste of time, energy, and money. What was most unacceptable was not just the original mix-up, but the complete lack of accountability, transparency, and basic customer care afterward. Based on my experience, I would not recommend this clinic.

**UPDATE** Anatomica…read morehas now become my regular massage clinic. Everything is really wonderful here. The staff are friendly. I also love that they have direct billing. The facility is super clean. The bathroom is down a flight of stairs, so it is unfortunately not accessible. I go to Paul (RMT) , and he's just fantastic. He's very interested in providing the best massage possible. I've had at least 100+ massages before, because I've had back pain since I was a child and I can say with all honesty that I have never had such amazing deep tissue massages before.

I injured my back at work and was barely able to move around at all (I couldn't even brush my teeth…read morewithout pain), and messaged them and instantly had a response to set up an appointment. So far I have gone to both physiotherapy and chiropractor and both were very informative and helpful. They explain what they are doing and why, and will work together with others to make sure you get the best treatment. It's always clean and safety protocols are being followed whenever I am there. After about a month and a half I am able to move with barely any pain. Highly recommend!

6:40 am appt!!! Says it all. Sent emergency message yesterday asking for help for back pain. Not…read morethe first time they've come to my rescue. Dr Steve and the amazing Laura are always so helpful. Can't overlook the rest of the amazing team from the front desk to the other assistants and the other practitioners. Over and above 5star service here and I can say this from experiencing many other clinics over the years.

Friendly staff and great service! Professionals are all trained well in their field. Had an amazing…read moremassage experience and a great visit with chiropractor Dr. Ashley. Definitely recommend for all your needs. You will not be disappointed.

I arrived 30 minutes early today for my first appointment with Active Care Health Services on…read moreBathurst as I assumed I would likely be asked to fill out forms and paperwork prior to my assessment and beginning physio. As I sat filling out the forms of which there were approximately 5 or 6 forms, the receptionist was talking on the phone. In reading over the forms, on one page that I was to sign for Chiropractic Care which I had not requested, I was crossing off the sections that stated that I accept the risks involved including convulsions, broken bones and worse. Just as I was completing that form, the receptionist interrupted her phone conversation to abruptly say that she gave me that form by mistake and I didn't need to complete it. I then was reading over the next acknowledging the risks of Acupuncture and other therapies as the therapist sees fit including burns, shocks, etc etc. This form referred to the "doctor listed below" however no doctor was listed. When I asked the receptionist who the doctor was she said just he is qualified and registered. " Just sign, just sign, just sign she said abruptly." Along with the lack of answers to my question that she clearly did not want to answer, I felt I was being bullied into 'Just Signing". I then responded to her quietly and evenly that I don't want to sign without reading the forms. I can't even remember her response to this at this moment. She must have said again just sign because it was at this moment I once again said gently but firmly that I do not want to sign what I have not read. It was at this same moment I decided something was not quite right about this place and that I needed to leave. I handed her back the mostly incomplete and unsigned forms and said quietly to her, "This does not feel right to me. I feel I'm being bullied in to signing forms I have not as yet read." I didn't mention her refusal to answer my question about the name of the doctor I was supposed to sign giving permission for him to perhaps burn or shock me. I followed my gut but I was disappointed as I had planned my day around this first appointment and had already waited a week for it. Still, I left feeling I had made the right decision and before I was even back home I was certain of it. I may have to wait another week for another appt at another Physio place but I hope at my next one my initial impression and the therapists instill confidence in me. I am not new to physio, chiropractors or acupuncture as over the years my active lifestyle has led me to seek out various therapies. Never have I encountered anything like this. I arrived at 2:30 pm and left the office at 2:45. I suggest you don't even try. She was still on the phone. I am taking the time to post of my experience so hopefully the owner is aware of how he just lost thousands of dollars in business. M Gould

The Therapists at this clinic are all top notch trained professionals. I've had a lot of…read morephysiotherapy over the past few years. Mostly in or as an out patient in hospital clinics, but I've got to say, the therapy here is as good as it gets! p.s If you're looking for a strong, deep tissue massage, ask for Alex.

I went for physio for my sore, stiff back. I had some improvement after a few visits, then my…read moreprogress stalled despite completing the exercises. Instead of trying something new, the physiotherapist told me to skip a week and see how I feel because there was nothing more she could do for me. Basically, I was abandoned as a patient. I cannot recommend this business.

The staff here is friendly and accommodating, they make you feel welcome and go out of their way to…read morehelp find the best treatment plan for you. My appointments always start on time and I receive email reminders a day ahead, which is really helpful. I have had Doctor Becky, Doctor Sarah and Doctor Tanya.. They have all been great. I recommend this health center if you are looking for somewhere in Milton.