PT Mini Bus Tours is the WORST TOUR COMPANY I HAVE EVER USED. There are a few key features I would like to clarify on my extreme judgment on this company.
To paint a clear picture for anyone remotely thinking of using this company, I would look elsewhere. My experience was as follows, Huu Nghia Huynh picked my party of 9 up from the Sydney airport. We gave him the address to our Air BnB and he drove past it 3 times questioning if it was the correct house or not. That was a tad annoying after early traveling.
His bus is very dirty. The outside looks ok. But the inside is very dirty. There was garbage everywhere. He does have a trash receptacle on the van by the door. But he doesn't really empty it. My party was constantly cleaning up and emptying the rubbish. His air conditioning on the van also was not working very well. People were constantly asking if the unit was on. He constantly had the air conditioning high, but you could barely feel it.
To make things clear. My party comprised of mostly Vietnamese people. There were 3 people who weren't well versed in Vietnamese or couldn't understand it at all. The tour guide is Vietnamese and speaks fluent Vietnamese. But he does NOT speak fluent English. We asked him several times to speak in both languages so everyone could understand the things he was saying. Which he basically refused. That was really frustrating to me. Much of what he enjoyed talking about was not facts about Australia, rather about his educated daughters and how proud he was of them. That's great and all, but it's not like we are friends and I want to know everything about you. We are paying you for a service.
He doesn't provide you with any type of itinerary. So you have no idea what you are going to experience. For example, on our second day, we drove 3 hours to the capital (Canberra). He brought us to the capital building and drove around to see all the embassies. He announced the buildings in Vietnamese as he quickly drove by. He let us explore the capital building and have a guided tour to a few members of our party. After which he quickly rushed us out. We were there probably around 1 hour.
He then took us to the Australia Mint. I was very excited to go there because watching the money get printed in D.C. was one of my favorite experiences when I visited our nation's capital. My experience there was less than par. Not because the place wasn't amazing. But because we were only allowed to be there 20 minutes MAX. I wanted to see the coins get pressed. He wouldn't allow us to do so. He looked over the edge and said that a man was fixing a machine and told us to leave. The man was actually getting the barrel of blanks ready to be pressed. I was enraged that this was the second time we got rushed out of a building.
He then took us to a museum. Also there, 40 minutes to view.
He states he does this so we can see a lot. But then we don't enjoy anything. I should also mention, that he finds you places to eat and doesn't rush you to eat fast. So eating is the only time you are allowed to enjoy and take your time.
I will never use this company again. He told us he is the owner of this company. He also complained that since there were mostly Americans in our party that he should be getting a daily gratuity. Note that, a local Australian booked this tour company. In Australia tipping is not customary. Therefore it wasn't added to the price. I feel that is extremely frustrating and unprofessional for him to discuss that with us.
I feel that he acts as if he's doing you a favor. I think he forgets that he's getting paid for his services and we aren't just hanging out.
If you are Vietnamese (and cannot speak English) with LOW EXPECTATIONS, this company is perfect for you. read more