We LOVE Ms. Molly! We've made so much more progress than I was expecting with our special needs…read morekid. Ms. Molly genuinely cares about the kids and engages with them on their level. She's always in a good mood (or at least seems to be) and uses fun tactics to get kids to engage with her, incorporating their interests to get them to do their work with her. We are so grateful for her and will be sad when the day comes that we don't need to see her every week.

We are disappointed with the lack of transparency on billing practices. We have received multiple…read morebills and are unable to discern what exactly we are paying for. We ask for clarification and receive statements with just codes on it and no explanation. The most feedback we received was on our exit appointment (which we requested) which was at the beginning of November but just received another confusing bill in the mail. I know medical/insurance stuff can be confusing but this seems unnecessary. We get more clarity in billing from an emergency room visit than this. We do appreciate any help with our child's development but feel taken advantage of for the actual amount of time/communication we received versus how much we were charged.

Warning to Women: If you are being seen by Chris Woods,…read more make sure you are on guard at all times. Or have someone you trust with you. He was inappropriate with me. While working on my shoulder in 2019 (I was laying on my back on the table and he was sitting on a stool on my right)while working on it my hand was in the air between us and my eyes were closed. I felt fabric under my hand suddenly. He had layed the back of my hand on his crotch. I was in shock and I froze. I wish I had the nerve to say something right then but I have extreme anxiety. I tried to yank my hand back but he kept holding on to it like nothing happened. He would also bring up random questions like "What would your stripper name be?" Or say other inappropriate things. I went to the police and filed a report but the police said "we believe he is socially awkward so we won't press charges." You can not be socially awkward like that with clients. It is not okay. I have been too afraid to post my review but this is still tormenting me 2 years later and I don't want it to happen to anyone else.

Two stars because Chris W is one of the best physical therapists I have ever had and I would…read morerecommend him to anyone recovering from major orthopedic surgery. Chris would get six stars if I could give them. That said, the new "intake team" is grotesquely incompetent, loses paperwork, can't identify ICD-10 codes, blames coworkers when simple tasks aren't done, and lies for days about when work that used to take NWRA desk staff five minutes is going to be completed. After giving them my business for years I gave up and am looking to go somewhere else for PT because the clerical staff's incompetence is standing in the way of me getting the therapy my surgeon prescribed. It's a shame the low-level workers are so awful because they have some of the best physical therapists in Salem. Too bad their data entry flunkies do everything in their power to prevent you from getting to work with them.

They're all booked up and aren't accepting new patients as of May 2025. They put ppl on a wait…read morelist. Except for when I called a week earlier a lady told me if I got a referral from my doctor first they could get me in within 2-4 months. So I jumped through the hoops - got the doc appt. Got the referral. Then recieved a text from Sensible SL saying I need to fill out all their 100 question form first. So I did. Got a voicemail saying they have the referral and call to schedule. Only for me to go through all those steps for them to tell me no actually they aren't scheduling. I asked if the policy changed from last week to this week. She gave me a robotic answer about it always being that way. They should just be up front with ppl from the start that they aren't scheduling, instead of all the hoops. frustrated I spent all that time filling out forms in detail, and getting referred by my doc for them to say they aren't accepting patients.

I have worked with all the staff either on the phone or in person. I can honestly say they are the…read morefriendliest and most helpful people I have ever encountered.

I went to PT NW on Boone Rd SE for back and hip therapy. I was invited by them with an offer below…read moremy scheduled co-pay. After completeing many sessions they then send me a bill for $90. additional. They and the insurance company acknowledge they made a mistake and even have our initial conversations on record yet they still insisted that I owe them. I've previously done therapies with other companies so I'm familiar with how treatments should occur. But, the group of therapists were frequently unprofessional by flirting and talking and talking and talking to mainly girls in the facility instead of focusing on their patients. Overall, I left there feeling frustrated and not any better. I will not recommend PT NW to my friends.

Had PT South Salem Oregon September/October 2025. Had VG therapist, his PT helped broken arm…read morerecovery, but later got text frm billing that I was "Not a nice person", insurance info I gave only good for Rx not medical. I called, expld my Medicare supplement Ins. (85 y.o. retired LEO) should pay all. 6 mos. later, now in my Florida home, I get collections agency text(no reference to PT NW) that I owe $518.96, several calls reveal PT NW didn't have my Medicare #, say sent me many e-mails I didnt get. No paper billing. Paid $#@! bill, then had to get dam # for them. Still needs follow up to see they rebill Medicare so I can recover $$ I didn't need to pay. Much room for improvement!

They do not answer the phone at night. It is not 24/7 care as they say it is. Please, as amazing as…read moretheir staff is (because they really are all amazing people with hearts of gold), choose a different agency that answers the phone 24/7! Also... edited: the one request we had on the very first day was for one specific medication and we had documentation for why it was necessary. They assured us it would be readily available, no problem. But when the time inevitably came? They unilaterally decided the cost was too much and gave us the specific medication we had said did not work at all. They didn't even bother to call and ask if we would be willing to pay for it out of pocket. We absolutely would have, it was $100 for my dad's last greatest fear of pain at the end. So they decided on their own that his comfort in passing was not worth $100. This should be criminal. And I know none of their actual caregivers would have chosen that decision in a million years. But please, for the sake of your loved ones, go with a different agency.

You were not a help you were part of the problem. You…read moredropped my mother like a hot potato before barely getting started. She had no pt ot and speech therapy For two weeks after getting out of the hospital. The only person that came was the speech therapist and she declined rapidly. Now my understanding is that you are in home care therapy temporarily until people can get up walking again. So she was walking two weeks ago even after her stroke. And you don't care for people like that? That's a bunch of BS... And I don't want you in my home or near my mother. How fr##king pathetic. You didn't want to work with me trying to take care of my mother at home and didn't even try. It's partially your fault for her decline. Your RN changed dates twice... No pt even after order was signed and no ot even scheduled you guys are part of the problem with the health care system in our country! Might as well live in Russia.

am extremely disappointed with how this clinic has treated me, especially during such a vulnerable…read moretime postpartum. Since May 2025, there has been an open OHP case under investigation. I simply asked the clinic to hold my account until the matter was resolved, but instead of showing patience or compassion, I was discharged as a patient and accused of being verbally insulting. The reality is that I have only been treated rudely and unfairly by the clinic staff. Their lack of understanding and unwillingness to work with me has added significant and unnecessary stress while I am already navigating postpartum recovery and caring for my baby. Patients deserve compassion and respect, not to be dismissed during an ongoing insurance investigation. This experience has left me feeling unsupported and mistreated, and I hope no other patient has to go through what I have. Response : I am disappointed by the clinic's response. My reviews reflect my actual experiences as a patient and are not "harassment." The billing issue relates to an ongoing error with OHP, and I have been instructed not to pay until it is resolved. I have never engaged in abusive or inappropriate behavior toward staff, and I find it concerning that such examples were suggested in connection with me. I hope this matter can be addressed with professionalism and respect.

I appreciate how much time I am given, my thoughts and concerns are always taken into account…read moreduring my visit and when I call in for advice. I feel like I am treated like family there. All the providers are great! We see mostly Gabe F. due to our schedule, but we love everyone at the clinic. Recommend!

Staff is friendly and personable. They remembered me after just one visit. The therapists share…read moreclients so you get the team working for you, not just one individual. The team is organized and on the same page with each other.

Absolutely set my mothers recovery back by being inattentive, unorganized and dismissive. She…read morewasn't assessed properly, the exercise regiment wasn't adequate for her needs. Critical time was wasted that ended up causing issues with her healing and mobility. I ended up getting her into PTNW thankfully after some pleading for help. The plan they got her on was suited for her and has already seen her mobility increased and she is feeling much more cared for.