I have nothing but appreciation for this office and their staff. We have been customers for many…read moreyears and we've been given attentive service and accurate quotes each time. They have been proactive in calling us when there's been an issue that needs our attention and they are always looking for ways to save us money, within reason. This isn't Esurance, folks, or Geico, and that's a GOOD thing, because I know my agent and his staff, they know me, and we have a good working relationship.

This is a scam…read more This is how the process works when purchasing an insurance policy from Pat Bryan. I can verify this happened to me multiple times before I caught on. 1) Get quote on vehicle 2) Pay quote in full 3) Months later (but way before policy renewal) get a letter from Pat demanding for more money 4) Contact Pat and he says "Sorry, can't help! Sorry your quote wasn't right! Pay me more money!" Unless I pay the extra, Pat threatens to cancel my policy early. This, ladies and gentlemen, is how a company baits and switches. Pat will learn word of mouth is essential to business! Treat your customers fairly and resolve problems in your error. I recommend Esurance.

Warm, welcoming, helpful staff. Went for notary public services. Was in and out in minutes. Thank…read moreyou all so much!

If you are currently paying for insurance with this company, you might want to check competitor…read morerates. This company charged me more than an extra hundred dollars a month for the same policy at several other competitors. Inquiries about why my policy was so high were met with disinterest and excuses but no real facts. I called to make a change to my policy to try and make it cheaper and was still charged previous amount. The resulting phone call to inquire how that happened was met with the older woman who works for Murphy screaming at me and then hanging up. There was no aggression on my part and no warning on hers before she let me have it. All I did was explain the situation and ask if the difference could be applied to next months bill. So glad it happened with witnesses present because the situation was so unbelievable the reality gets lost in retelling. I have NEVER had someone in a professional capacity talk to me like that, much less with no apparent reason. I feel bad she had a bad day but that had no bearing on my policy.

Moving from Michigan to Indiana, I had to change my insurance. Amber did such a good just…read moreexplaining the differences between the two states. She explained several policy options and helped me find something that fit my needs and my budget. She is always available to help in any situation. I would highly recommend her to anyone! -Katie

Julie Wood at Witmer wood tax has done a tremendous job for us for almost 20 years with our…read morecomplicated tax returns. They are professional, thorough, friendly, timely, and detail focused. Their fees are worth every penny for the wonderful way they produce all the legal documents perfectly with pages of information from the numbers I bring in to them. I highly recommend their tax returns preparations, and they are the region experts in difficult clergy taxes. Paul D,

We've been with Karen Johnson for many years and can't believe how thorough she is. We can't sing…read moreher praises enough. She catches our mistakes and pencils them in on our forms. She explains everything very carefully and makes sure we understand before we leave. So grateful we can trust her without wondering if we're in trouble. WE highly recommend her!!

After leaving town for a new job, Lauren from the office noticed something off with my policy and…read moreshot me a text. Turns out, I had overpaid a bit after I left. Within a couple weeks I received a check for the amount I had overpaid. Everyone in this office has always treated me like a close friend. (Which seems to be the standard for a State Farm office). When ya move around as much as I do, it's comforting to know your insurance agency has your back.

I came to Stutzman Insurance as other agents recommended. Arlene was able to take care of my…read morebusiness's needed. She even go further when provide me very affordable insurance contracts (for employee and building insurance). I highly recommend them for their profesional, kindness, and honesty!!!

Had her do my taxes. She did them, which is fine. The problem is I forgot a tax form (I forgot…read moreabout it because it was never mailed to me) but I reached out to her to get a correction for my taxes. She said she would do it. Provided all the info to her, then proceeded to never reply to me again and never confirming to me if she ever put the tax form in. Reached out to her for MONTHS, yet no response what so ever. Offered to pay if there was payment required for her services. Still nothing, I just wanted it done because not filing something is a huge deal with the IRS. She didn't provide any info at the beginning of what I need to bring or have ready, nothing. Price is fine, she did the taxes but her prep for customers and customer service is quite poor. Seems to barely read her emails and barely responds and when she does it's days or even weeks late. This is poor customer service and could lead me to legal issues with the IRS if she said she would do it then proceeded not to do it. I have no idea. She never confirmed or replied to me, so safe to say she probably didn't since she didn't ask for payment even though she said she would and I provided her the docs.

Shelly is incredible! She does my entire family's taxes and we couldn't be happier. She is very…read morenice and competent. You can tell she knows what she's doing and she does a good job at it. Her services are very affordable and she provides you with a work up of the things she's done with all the information you need. She's always available for any questions you have an reply's to you in a timely fashion.

Verify All Policy Details with This Agent…read more After seeing how Olivia Hinen handled my sister's auto policy, I would never trust her with my insurance. Key issues we witnessed: - Unauthorized Changes: Added drivers without consent, then denied it - Price Manipulation: Artificially low initial rates that later skyrocketed - Poor Accountability:Refused to correct errors unless corporate intervened Protect yourself: Demand copies of ALL signed documents Record phone calls (IN is a one-party consent state) Verify every name listed on your policy State Farm corporate needs to fix her mistakes... that says everything.

Reckless Policy Handling Caused 73% Rate Hike…read more I regret using Olivia Hinen as my State Farm agent after her shocking mishandling of my auto policy (#0754620-SFP-14). Without my knowledge or consent: 1. Added unauthorized drivers to my policy (my father was listed despite me opening the policy independently) 2. Failed to disclose this caused artificial discounts that later triggered a 73% premium increase 3. Refused to correct errors when confronted, stating she "can't just change the rate" 4. Threatened policy cancellation when I disputed these actions Even after providing proof of these violations, Olivia: - Couldn't produce signed authorization documents - Misrepresented policy terms - Escalated to corporate was required to get any response The Indiana Department of Insurance is now investigating. Potential clients should: - Demand full policy reviews in writing - Verify all listed drivers personally - Record all communications Date of experience: March 14 - May 15, 2025