Excellent service by the manager. He kept checking on us to make sure we were doing ok in the heat. Very friendly! Unit was clean and ready to use immediately. read more

All units are covered in rat feces, rat urine and roaches. Also all the elevators were broken when I tried move in. Go somewhere else. The rate might seem good, but they will raise it 20% every 6 months. read more

Having maintained a unit within the air condition portion of Merritt Island's Public Storage units since 2016 to date? I think my review here is one of experience. And I want to ensure anyone reading that I am very aware that any corporate-owned storage units are most often NOT provided for long-term use. In 2016, I found the need for a small (5 x 5) storage. It has been fine, not fabulous, not without some problematic issues, but fine. Of course, the price has excelled over the years. Who would expect it not to? Consistency within service is all I feel needed in return for my monthly payment. Most often provided by various managers & staff. However? Exceptions in acceptance of actions within management are unacceptable, within boundaries of common sense that is. The units are clean, a consistent throughout the years. The patrons encountered have been fine, as I have never felt threatened in the long halls that are motion-light-directed. The hours are a bit restrictive given many other storage areas in location that provide a later closing, whereas here does not in my opinion. All part of choosing what is best for your needs. There is an option available online & provided on the contract to add an additional individual. One allowed access to the unit, notification in emergency & a general authority to govern whatever is needed in the signee's absence. As this past year involved issues of personal nature involving not being present in Brevard County much of the time, I felt assured my roommate would handle any issue presented as his name & information were noted on the account since the date of agreement in 2016. The last on-site manager "Walt" dealt with my assigned contact with no issue, even when I had a "lien" or "notice for auction" assigned to my unit due to my lack of payment for several months. My fault, non by management. Walt worked with my representative directly, payment & problems were resolved, although I was never present in the transactions. Shortly thereafter, both text & email from Public Storage appeared requesting my immediate attention to "securing my unit." Evidently, during the period of non-payment, my lock was removed and replaced with a lock directly assigned from the Pubic Storage inventory. I directed my contract-designated representative to purchase & take a lock to the office, which he did. The lock was refused in acceptance by the new resident manager, regardless of my representative credentials and prior authorization in all financial areas since again. The signed agreement was dated 2016. The notices continued until I was in town in November 2022. I took the lock to the office to be provided and have Public Storages lock removed, returning to inventory. Having foolishly ran over without planning? I neglected to bring any form of identification, and the manager refused acceptance of the lock. Yes, seriously. I called the corporate office, explained the odd situation, and was told to contact her regional supervisor & provided the information for his contact directly. To report and resolve. Not wanting to be deemed a "Karen", I believed this was becoming ridiculous. I declined to report her, hoping to work this out. An action I regret now not pursuing. To the current date of 2023, the lock is STILL refused, and entrance into my 5x5 storage has been refused to my agent, although the same manager refusing and dismissing his credentials freely called him to report a late payment. A bit hypocritical in personal service I feel. Items I needed to be removed while I away remain untouched in a storage unit I pay for monthly. With no permission to enter since 2022. My wallet with picture identification was stolen in late December 2022, and no other form of identification seems to be acceptable for her. Until replaced? Denied entrance. My representative's current and valid identification was denied. Rather unreasonable for one whose contract dates back to 2016 as what could I possibly be "up to" in providing this requested lock? I feel it is beyond petty, and quite unprofessional. So keep in mind the unreasonable issues mentioned here, & choose a storage area meeting your needs. Perhaps her diligence to extend her ideas of permissible actions may be found admirable, regardless of the stretch taken to benefit her immediate needs. The lack of enforcement in Public Storages' contract assignment? Should be of consideration in choosing storage, & having confidence in where your items are safely attended to. Maybe not in paid storage managed & directed by whim, not contract. In the area of Merritt Island Florida? I suggest you choose wisely. read more

Did not like this place, and actually moved back out after three weeks and found another place. The corridors are dimly lit and, frankly, creepy. The layout is confusing and feels a bit like you're in a maze. The A/C is barely functional. The elevators are undersized and unreliable. (I understand they are re-doing them, and not a minute too soon.) Cannot recommend this place. read more

I've had nothing but issues. First day I get there use the app. Gate access on app doesn't work then I can't get in with a gate code because the code is not registered. Contacted property manager Contacted 1800 number and no answer. No one has called me back or helped me with ANYTHING waiting over 15min to speak with someone ..nothing. I'm absolutely disgusted. ​ read more

Lacey at public storage is phenomenal! Answers ever question with detail and brought us through the process of having a storage unit. Units are clean and they provide unloading carts so we can bring our stuff directly to our unit! Uhaul makes storage easy....and see lacey to help you. read more

The pricing is reasonable and the office staff is very helpful! If you download the app it makes everything easily accessible, including the gate. I am saving $50 a month for the same type of unit which I would have found elsewhere. I enjoy knowing there is security and climate control. read more

Why are good standing customers treated unfairly? im paying $50 more a month than a new customer. im moving my stuff to another storage facility. Paying $55 a month less than I am now. read more

Everything was easy and very affordable. It took me just a little bit to get my info and have my rental ready.

Mary and the Manager were helpful in securing a second unit for me. Moving twice in 3 months is extremely stressful and they were very patient with me. HG read more

Extremely nice staff! They called to set us up before we finished completing our online application and were open first thing in the morning to help us finish our paperwork. We love their location and the ease of access to our unit. read more

We had our extra belongings in a different storage unit in the area. It was an outside unit with poor rodent control. A couple friends suggested checking out Public Storage as this is where they have a unit. What a huge difference! We met with the site manager who showed us an inside, climate-controlled unit with the same dimensions as our other unit. He was very pleasant and knowledgable. He made sure all our storage needs were met with full satisfaction. It was a clear decision to move our belongings here especially with the price being MUCH lower. read more

We rented a place today with Wendy. She was so helpful with explaining every detail to my Mom. I have rented with Public Storage in past and they have always been Great! Highly recommend them!!! read more

Relocating to Merritt Island & Dinorah was a pleasure in helping us w the right unit for us!! Would def recommend to anybody in need of a storage unit. read more

We found storage here at a low price and the office staff was friendly and make things easy for us. Very happy

I recently inquired about renting a bay from public storage and the attendant Carol was very knowledgeable, informative, and overall great attitude. So far I am really enjoying and am satisfied with my choice. I would recommend friends and family. Thanks Carol you are the best! read more

Went in to Public Storage and had the pleasure of working with an associate named Will. He did an outstanding job showing me the unit and the items and tips that I would need on my move. He was very thorough and offered nothing but first class service. I have managed automobile dealership service departments for 35+ years and I would employ Will with no hesitation. He was first rate all the way read more

I have been a storing here for a year now and I have always been happy with them. I was in there today and the lightbulb had to be replaced in my room. I told Walt about in the office and he came back with me and changed it in no time at all. Thanks. read more

Very clean, secure, super customer service in my experience! Friendly, helpful, professional staff every time. I especially want to highlight the customer service I received from Wendy - she went above & beyond to help me in a challenging situation with information, service, kindness, great manner, extra time, productive solution options & excellent work through the entire process. Thank you! read more

This storage place is very clean and is the best price in the area. The gentleman behind the counter was very friendly and made everything so easy to rent. I highly recommend this storage facility read more

I rented with this place when I first moved from Missouri. The employees have always been very kind, but my last experience ruined everything. When moving out of this unit, I had a family member move my belongings while I was out of town. Because I was the person who rented the unit, and it was under my name, I didn't think the Public Storage employee would let my family member check me out of the unit. After all, I am the one who had the contract. In the end, an Olympic bar was left in one of the corners, which was easily missed by the family member because it was the same color as the wall. When I returned from being out of town, I noticed the bar was not at my house, and the unit was checked out. I called as soon as the place opened at 9:30am, and was told I would receive a phone call as soon as the employee checked the unit. Because they were busy, it took 3 hours for them to return the call. The employee then stated that the bar was not there and he was the only person who had ever entered the unit after I left. I have a hard time believing this, because it was a female who was working the day the unit was checked out, and she would have inspected the unit prior to placing the lock on it. In addition, the female employee did not inspect the unit with my family member, which from my understanding was part of their policy. I find this to be terrible customer service towards the person who was actually paying them, and having someone else check out of the unit should be against policy. Update: I just switched the review from 2 stars to 1, and if I could rate it with 0, I would. I spoke with the property manager about checking cameras, and he is refusing to do so. He said the only cameras they have are to the doors going into the place, and he seems to have zero concern over this situation. Even though the place was paid for through June 6th, the manager stated the item was probably already thrown away. I asked if they would have done that without calling the person who owned the unit, and he said yes. I will now be reaching out to corporate regarding this situation and the lack of customer service and security of this place. The person who entered my unit was not even on the list of people who could enter, and yet he was not once questioned. As soon as he was trying to check out of my unit, the employee should have looked at the contract and confirmed that person had permission. This did not happen. At the very least, I would have expected a phone call from the property as soon as all this was taking place. It is a major lack of security on their end. I highly recommend finding a different place to rent. read more

Very clean property, units seem new, friendly, helpful staff. BUT, the 'move in for $24' deal ended up really costing $38 for the first month. Still a good deal, but don't advertise it as 'Move in for $24', when it's really going to cost me $38. Insurance is $11, and I had to buy something in the showroom (???), so I bought a box for $2.99. Didn't really get that either. read more

Wendy helped me get set up. She made everything very quick and easy. Incredibly efficient. She showed me the unit before signing anything or making any payments. Easy access, clean units. I am very pleased!! read more