TLDR: Just call and ask if AJ still works there. If yes, go somewhere else. Otherwise the rest of the staff was great to work with. Rod at this location is fantastic. Truly. AJ, a female "manager" at this company is horrific. Truly. We ended up cancelling and moving out of a large unit that we rented just two days after move-in due to the harassing and unprofessional nature that AJ carried herself with. When my girlfriend and I were moving things in, she immediately targeted her. Unsure on if it was motivated by a "bad day" or some other prejudice. She was way too interested in the contents of what we were storing... why would an employee be so interested in what you are leaving unattended? Spoiler alert: it was tools and materials that wouldn't fit in our garage. Kind of the exact reason storage units exist. Next came the name calling and her aggressive conversation. It seemed an awful lot like she wanted to pick a fight. The final straw was meeting another customer who had a unit on the same floor as us. He said he had similar hostile interactions with AJ. He said that she has repeatedly yelled at him, sometimes with a microphone, and that apparently its a commonly known issue at this location. Rod - I hope whoever owns this locations sees this and puts you in a stronger position over there. Whoever is deciding to keep AJ employed.... mistake. read more

Saddened that my TINY 5x10 small storage unit skyrocketed in cost to now $87! Up $20 from last year. I know it doesn't sound like much.... but this tiny space is NOT WORTH IT. I AM SUPER FRUSTRATED. read more

They are never onsite and don't answer the phone during their posted business hours. They close at 6- so if you have a job, this isn't the place for you. Over the counter pest traps suggest there are bigger issues here. read more

zero stars!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -worst storage company ever!!!!!!!! nashville, mcnally rd (specifically) has: --no after hours security --no alarms --no cameras / no recordings --break-ins and thefts (breaking and entering) every 3-4 weeks!!! --usually in very poor and typically bad areas for theft rings and criminals! --worst corporate level management anywhere ever!!!!!!!!!!!!!! they goout of their way to not be bothered or reached!!! --forced insurance that will not reimburse for theft losses without item pictures and items receipts!! !! strongly advised: "avoid this company" like the plaque!!!! i couldn't move out fast enough after 2 break-in thefts in less than 3 months!!!!!!!!!!! read more

I have been very pleased with the online process and helpfulness of personnel at facility. This far, first day experience, great!

Justan was super helpful during my move in and move out process. He provided excellent customer and will be the reason I go back to this location when my daughter leaves college for the summer. The facility is clean, well maintained, and in a safe location. I couldn't be there during the move out process but Justan was able to walk me through the process, step by step, and made it such a seamless move out process! read more

The move in specials won't last! They've raised my rates twice and now I'm now paying 35% more than when I moved in a year ago. The layout of the place makes it very inconvenient to move in & out and if there are others there with moving trucks, you may not be able to get in at all. I've never been able to get the app access to work on any of the doors so be prepared to punch in the code each time. read more

What great customer service we got while moving our daughter out of Belmont. Their pricing was better than any of the "Preferred vendor" pricing through the school. Juston was a life saver in helping us coordinate your move out as well as being very kind and courteous! read more

My experience with them was amazing. Juston was very helpful, nice & friendly. I moved from Florida and my mover came late, but he was willing to wait until all my stuff was unloaded although the office was supposed to be closed by then. Otherwise the moving company will charge me more money for overnight loading. He is a life saver! Thanks Juston read more

Juston is an absolute sweetheart. Helped me during my initial move in and to understand the whole process. He has also been a great help whenever I come to get/drop off my items. He makes wonderful conversation and makes you feel at ease even when you're stressed. read more

I loved this place when it was run by LifeStorage. Now, less than 2 months in, I'm looking to get out. I don't really appreciate a new company just popping up and saying, "hey! Now we're in charge of your stuff. Not only that, but we've changed your bill due date, and there's nothing you can do about it!" I lost my job and was out of work for 3 weeks. I was 2 weeks late on my payment, so they held my stuff hostage. Now that I'm current, I find out that they changed the access hours to 6a-6p and 6a-5p on the weekends? Ridiculous. Now I can't even access my stuff in the evening.  That's just plain absurd. They cite "security reasons", but I'll bet it's so they can use the lot in the evenings to charge people to park at 3rd and Lindsey. Come the first of the year, I'm storing my things elsewhere. read more

Juston is the BEST! He was extremely kind, thoughtful, patient, knowledgeable and helpful! Never had such good customer service and experience! I highly recommend renting from this location at 825 3rd Ave. The building is very clean and well managed! read more

Great place to store, especially for Belmont University students. Keesha made the difference in us being a client here vs. other storage facilities. She went above and beyond and appreciate the ease of move in and out. read more

5 stars for Tanisha who went above and beyond helping us find the last cart available! I've been more than happy with the service I've received here! read more

Horrible experience with Rita today. Needed a simple transfer of name on the unit and she had to call a coworker to walk her through the steps. She had a horrible attitude and raised her voice multiple times with us. read more

I enjoyed a swift, friendly & super helpful rental experience from the staff. The storage facility itself is relatively new, conveniently located, very clean and temperature controlled. I appreciated the 1st month rental incentives and found their rates reasonable and more affordable than some of their local competitors. read more