Where to start with these folks? They were at our house for less than five minutes when my wife came to me saying the man in charge had told her he wouldn't be following her instructions (as submitted to the company when we got the quote) regarding what stops we needed to make in what order and that he'd been rude. We agreed to roll with it and make it work, thinking maybe it'd been a misunderstanding. Five minutes later I enter the room to hear him saying to her "You think because we are movers we will just move anything?" I said "Excuse me?" and asked what he meant and he pointed to a medium-sized box holding about 12-15 hardback books packed tightly and taped on top. "Would your husband or you like to have to move this up a flight of steps? I think not." "Are we going to have to call someone else?" I asked. He wondered why I was getting aggressive at that point apparently oblivious to his own tone and belligerence. So on it went; some boxes were "too small" for the dolly, some were "too big to carry up steps" some should have been packed in specially purchased boxes, one item--which contained rare books carefully wrapped and sorted in a particular manner that I've moved alone multiple times and had moving companies move in the past was scoffed at as he asked me to unpack it and repack it into smaller boxes (which I didn't have). The rudeness he gave me was pale in comparison to how he spoke to my wife whenever I was not in the room and she had anything close to an instruction for him (are we loading the truck or are you? He would ask). I gather he doesn't like listening to women. It was a rather hot day. When we finally got to our final location where we were moving he and his team took a water or sitting break every time they moved an item upstairs. So--use a ramp and dolly to move a load of boxes or a piece of furniture--take a break. At $185/hour and the estimated 2.5 hours of moving time that they took longer than the move should have taken this was expensive. I spent the entire time the team did moving items myself from our cars up the steps, including heavy items that I knew ahead of time wouldn't go into a moving truck safely and I wasn't about to ask for help given the attitude he had presented all morning but so much for "would you like to move something upstairs--I think not". You know, there are actually a lot of things I'd rather not do and sometimes that's reason enough to hire professionals to do it for you and moving is ostensibly this man's job. If he doesn't like it he should investigate another line of work. I've used 3 or 4 moving companies in the past and never faced anything similar to this. I've moved with friends and none of us were professionals yet we finished in half the time too--in August heat, December drizzle, rain, up four flights of stairs or across yards you can't park in. Like a lot of occupations I gather moving has its share of complications and difficulties but I thought I was hiring moving professionals who are able to navigate those difficulties. I itemized a list of things said or done that were unprofessional or inefficient and sent it to the office manager of this company and gave them time to respond and/or make it right. They didn't, so I'll post my reviews so that others don't end up with a company that makes a stressful and difficult day--moving day--even harder. FYI, it seems the office manager is the wife of the man running the truck and moving so good luck getting any correction on anything they do wrong. So why two stars after all of that? Because despite the man's belligerence his crew--three young people who seemed to be about 16-20 years old--were all hard working, friendly, polite and doing the best they could. I gathered two were his children and one was a friend of theirs. They mitigated some of the damage done by the company's horrible customer service. Also FYI--there are multiple listings for this company for different cities in the area; I believe all route back to the Gallatin location and all are the same small crew. I'd recommend one of their competitors, maybe 6th Man Movers or Two Men and a Truck who I've found to be nothing but professional and who have much better reviews than these folks. read more

I moved several times with American Movers. And I will not use anyone else ever. They do care about there customers and there belongings. Never seen a Movers company to treat with such care every single pice of furniture. They always been honest and fair. I totally recommend and trust them. read more

Best moving service I've ever used! Have used them a few times now and I'll never choose any other moving company. Always willing to go above and beyond plus great customer service as well. Helpful and top notch service all around with zero hassles! Took all the stress out of my move! read more

They moved our furniture and 35 crates of household goods downstairs so we could have our floors refinished. A week and a half later they moved it all back upstairs. Dissassembled and reassembled the beds and moved everything right where we wanted it. No discussion no problems just 2 hard working guys that obviously knew what they were doing. Showed up on time (both times) and did their job. Moved 3 bedrooms and a living room in less than 2 hours each time. I would definitely use them again! read more

American Movers have done several small moves for me in the past few weeks as we are replacing some of our furniture. They were kind, courteous, on time, did a fantastic job, and reasonably priced! I will continue to use them when I need help moving items we are unable to do ourselves. read more

The lady (Mrs. Buda I think, wife of teh owner) convinced me to schedule my move for 2 PM after another one they were doing. Never showed up, didnt call me to tell me. I called five times and finally they returned the call to say the earlier move was taking longer. They couldnt do my move the next day because they had a "tentative" move scheduled that was bigger (more money) than mine. I had heard great things about them before, but this experience will keep me from ever using or recommending them again. read more

We had an awesome experience with American Movers. They even arrived early! We moved from a 2 bedroom apartment on the second floor to a house, and we were shocked with how fast the men loaded up everything. Even though they get paid hourly, they were working hard, fast, and efficiently the entire time. Each man was very polite and easy to work with. We will definitely be back to use their services in the future. read more

Wish I could give zero stars. I feel as if I need to warn people in Gallatin and surrounding areas about a company that rips off the older people in our community. My parents recently hired American Movers to help them move. They way over charged them and were supposed to come back to finish the move. Mariana Buda has avoided all contact when they tried to call them to set up a time. My mother has called on numerous occasions and the few times that she was actually able to get in contact with them, they have lied repeatedly to them about when they would be there to complete the job. This has been going on for about 3 weeks now and as of today they still have not been there to move the last couple of items (refrigerator, tool box etc.) from their garage. When my mother told me she would get sent to voicemail every time she called, I called from my phone and guess who answered. None other than Mariana Buda... She assured me that she was going to set a time with my mother but again, no contact... I went to the address that they have online for their office and was told that the business in question was sold several years ago to the Buda family and to the best of their knowledge they are operating out of their home. Please do not use this company if you value your money and feel as though you should receive the service that you pay for. Their phone number is 615-452-2197 and cell number is 615-456-6406. read more

We used them to help us move into an apartment and a storage unit because we had sold our home and needed temporary housing. They loaded about 2/3 of my belongings onto the truck and then drove off without telling me. I had to race to get to the apartment to unlock the doors because I was paying them by the hour. I thought they would go back and get the rest of my things, but they told me they did not have time. So I had to scramble to rent a truck and spent the entire next day moving myself. When the bill came they charged me $20 an hour higher than the original quote as well as $100 more than the original quote to move the piano. They also broke a few of my possessions without telling me. When I brought that up to the booking person, she accused me of bad mouthing them and "lying" to my husband about the quoted price. Her guys broke nothing but a cheap plastic pot and told me they did it and I said nothing, which was not the case at all. I even had a picture of what was broken. It was very confrontational during a stressful time. I would not recommend them and I will not use them when I move into my new home. read more