SCAM FRAUD Horrible company, continually raise the rent and they will add "Protection Plan" monthly…read morecharges without any notification, and even after you supply Proof of Renter's Insurance. And they will do it over and over again - you have to check every invoice.

Terrible. They will hike your rate every two months. I was quoted at $70. 5 months in and I'm…read morepaying $110. The manager is very misleading, with the ethics of a used car salesman. On top of that, garbage was left in my unit before move-in and the place reeks of mold.

Heated indoor storage a plus in winter. Alan, the manager, is a bigger plus. Always friendly and…read moreworks to find the best solution.

(3 months ago) 0 Stars -- If That Were an Option…read more Public Storage has been one of the coldest, most careless companies I have ever dealt with. During one of the most difficult periods of my life -- recovering from emergency spinal surgery while simultaneously going through a divorce and housing instability -- I fell behind on a small balance for a tiny storage unit. I provided medical documentation, therapist letters, and repeatedly attempted to communicate in good faith and ask for flexibility while I stabilized my circumstances. Instead, Public Storage auctioned the unit anyway. Months later, when I contacted them about potentially renting again, a staff member casually remarked that my former unit "must have had nice stuff" because it sold for more than what I owed. She then referenced an "overage check" that had supposedly been mailed to me. I never received a dime. The moment I began calmly asking follow-up questions, the conversation abruptly changed tone and shut down entirely. The lack of safety and accessibility was equally disturbing. On more than one occasion, my son and I were literally trapped inside the gated property after hours because the gate code would allow entry but would not allow exit. The only solution offered was a corporate 1-800 number that "closes at 9 p.m." -- meaning customers can potentially find themselves locked inside a storage facility with no on-site assistance available. At the New Hope/Winnetka location, there is virtually no Wi-Fi and barely enough cell service to reliably place a call. As someone with physical limitations following spinal surgery, that is not a minor inconvenience -- it is a legitimate safety concern. If someone experienced a medical emergency or fall inside their unit, there is a very real possibility they would not even be able to contact help. Public Storage advertises "on-site management," but there was little evidence of meaningful oversight or customer safety monitoring. At the same location, I was assigned an upper-floor unit while the elevator remained out of service for nearly three months. I physically could not access my belongings during much of that time, yet I was still expected to pay full monthly rent without accommodation. Between the poor communication, lack of accessibility, questionable handling of auction overages, and overall absence of empathy, my experience consistently left me feeling like Public Storage values profit far more than people. Thankfully, that experience eventually led me somewhere completely different. By contrast, StorageMart in Plymouth off Highway 169 restored a little bit of my faith in customer service. From the moment I walked into the office and met Brad, I was treated with patience, professionalism, and basic human dignity. The facility is clean, accessible, well-maintained, and -- importantly -- actually feels safe. Their staff communicate honestly, follow through on what they say, and treat customers like people rather than account numbers. In a world where genuine compassion in business feels increasingly rare, StorageMart was a night-and-day difference. Bottom line: if your belongings, your safety, or your peace of mind matter to you, I strongly encourage you to look elsewhere before trusting Public Storage with any of them. **All items verifiable by photo and video evidence. -A Former Customer Who Learned the Cost of Indifference

Lisa was very helpful explained everything I needed to know about the storage, and I thank her for…read moreshowing me how to do the lock thing as well.

I've been using Public Storage for awhile now. I stopped in today with a few questions and Lisa was…read moreright on point and very helpful. Really appreciated it. Thanks!

They stole our stuff and moved someone else into our locker while continuing to auto bill us…read moremonthly. Trying to say someone broke in to steal our stuff and move other stuff into our locker and lock it with their facility provided lock. They have a shady reputation. Avoid all storage properties owned by Sheldon Badzin's Mayflower Properties.

Get your requirements in order and don't go hounding down customers after a contract agreement is…read moremade.

How do you screw up a storage facility? Somehow these clowns have figured out a number of ways…read more The Garage door has been broken for weeks, So when I get my cart of my boxes out, I'll have to go through the cold and the snow. They fixed that problem by not having any carts available. There weren't that many cars outside, so not that many people inside, but no carts. All of that is irrelevant because the elevator was broken and I had no way to even get to my unit. We first got this unit when the place was under different ownership and they have done nothing but jack up the prices. I'm getting my stuff out of there as quickly as I can if it is even physical possible to get to my unit.

Do not waste your money at this place! Horrible customer service! Very unprofessional and…read morejudgmental. Save your money and go somewhere that you'll be appreciated as a customer. I've never dealt with such blatant discrimination!

Amazing, went well. It is super easy to rent their trucks online. Once I got there, they got me in…read moreand out with my truck. The customer parking lot was full. However, I was able to park on the street with no problems. I have rented vans and trailers from this location. Customer is is always good and drop off is very quick and easy. I would definitely rent from this location again if I needed to run something.

Location was good, easy pickup and drop off. This is one of the corporate, hub or branded Uhaul…read morelocations so they have expanded hours and more selection. I'd recommend reserving, paying, checking in online to speed things up. Seems like walk ins slow the process down for everyone and since they typically only have a handful of people working at a time, it makes a difference. Scheduling online or over the phone is easy enough. Weekends are busy, if you need something specific on Saturday or Sunday you better make that reservation weeks if not months ahead of time.

What a great "first time" experience; I cohosted my vehicle with Brit and Kyle who were gracious…read morehosts. They explained the process and walked me through the cohosting arrangement making me feel I was with a trusted colleague. I left my vehicle with The Slow Club for eight weeks and was very impressed with communication and results, earning hard cash to augment our income while I did not need the vehicle! Kyle and Brit me and the vehicle better than when we began.

From the owner: Premium vehicle storage, full service auto repair and maintenance, social clubhouse, and event…read morespace for the discerning automotive enthusiast.

Cancelled my contact immediately for no reason other than sheer incompetence. Set up rental…read moreagreement, paid for first month, and then they contacted me the next day with some ridiculous excuse that they couldn't provide me the space. NOT RECOMMENDED.

The difference between average and excellent is often determined by the attitude and…read moreprofessionalism of the employee. Kitsha, the general manager, is such an employee. Helpful, cheerful and professional. Extra Space Storage is lucky to have Kitcha as an employee. Thaddeus "Ted" F.