I rented a U-Haul truck to move to Temple Terrace about a week ago. The rude lady at the counter…read morecalled me the next morning after I'd dropped the truck off to say that I damaged the truck on the back end and I hit a yellow pole that they matched the paint up with. I said something like what are you talking about? She replied with her manager has it on video and they already let the truck go out earlier that morning and promptly hung up. I was dumbfounded because I didn't even put the truck in reverse. I pulled into their property, wheee my Uber driver, Brittany, was already there waiting on me, dropped the key through the slot and got in Brittany's car and was driven home. After complaining to U-Haul Corporate, they said they would follow up but I haven't heard from them. I still haven't seen the non-existent video. And to top it all off, I had purchased their $28 Safe Move damage waiver. So even if I had done any damage, I would have been covered. And I am not the type of person to lie about my mistakes. I will happily own them. But I do not appreciate someone falsely accusing me of something I didn't do. If I could give them zero stars, I would. Terrible people. Not sure if one of their employees damaged the truck and is trying to hide it under my contract since I had the damage waiver or what. All I know is I didn't damage the vehicle, I still have not seen the video nor been contacted by the manager/operator, Bill, nor heard anything from U-Haul. Please choose another company to help you if you have moving or storage needs. These people are clearly not on the up and up. You've been warned.

Debra was friendly and very helpful. Facility location is very convenient.read more

Parked truck and trailer to offload storage when open. They had me towed, no call or notice. Pam…read morerefused to return my calls for reimbursement or customer service. Property owner would not return calls either. Postal service overpriced, PO just down the street anyway. Would never use them and buyer beware to the rest of you.

The storage has a parking lot sale ever so often. I just went as a seller to one and they would not…read moreallow anyone in the restrooms. Some of us are by ourselves and can't go back home to use the bathroom as we have stuff there to load. Neither Ace hardware that was in front of them or the storage unit themselves whom actually put on the sale would let anyone use the bathroom. I will never use either of these businesses nor will I subject myself to an all day with no bathroom to do their sale.

If you want to store anything and do not mind horrible customer Svc including a manager who…read morecouldn't care less... Just rude as can be. Going online to pay is an option to choose from however it's almost impossible to figure out. You call the manager and he gets pissy acts like you're an idiot and then has the website designer deal w you from then on out. It's a joke. Every year they bump your rent up pretty high w/o warning or asking. If u don't pay their new rate, you'll be slapped w a $10 late fee. GO ELSEWHERE seriously follow CT's review!!!

The actual buildings are nice and clean and well lit. Unfortunately their billing practices and…read morecustomer service leave a lot to be desired. They will send you your bill let every month so that you end up paying a late fee every time. The office girls are downright hostile and rude when you come in the office. Their online account/payment system doesn't work, and no one can be bothered to figure out why.

What a wonderful and very clean property and storage facility. Also they are well priced…read moreconsidering the growth in the area. Also they are right across the street from the Pasco Fire & Sheriff's Office. Oh and if you're lucky you might get Jeff the Assistant Manager. What a guy! He is very friendly, knowledgeable, thoughtful and brings customer service to the next level! I was so impressed with his help and solution to an issue I was having. To the manager or owner, Jeff needs to be a manager of his own store. My wife and I have had interactions with Jeff three times and he always goes above and beyond! Folks, your choice! You might find cheaper, but it won't be near as good as this one. Thank You, Thomas & Nina Goldberg

We have had the most amazing experience at this storage unit facility. Kenneth in the office has…read moretruly made this experience so easy and stress - free. He made sure we were able to continue into 2024 at a great price! We love working with him! The facility is always clean and we feel comfortable with all of our items in storage!

Manager running this facility gives you different answers every month if you have a question…read morenothing is ever consistent. Terrible at her job.

Exceptional facility, both staff & location. Wide variety of sizes, climate control or not. Can…read morealso store my boat here.

They have great specials. Great customer service. Clean areas, with plenty of light. Would…read morerecommend and will rent from them again.

From the owner: Mission Storage offers quality and convenient storage units in Odessa, FL on State Rd. We are…read morelocated on FL-54 on Monmouth Dr. We have drive-up, indoor, and temperature-controlled storage units available for all your self storage needs! Our storage facility is also very secure with 24/7 recording cameras and a fully gated perimeter. Our friendly staff is more than happy to assist you on your next visit to our facility!