Parked truck and trailer to offload storage when open. They had me towed, no call or notice. Pam refused to return my calls for reimbursement or customer service. Property owner would not return calls either. Postal service overpriced, PO just down the street anyway. Would never use them and buyer beware to the rest of you. read more

The storage has a parking lot sale ever so often. I just went as a seller to one and they would not allow anyone in the restrooms. Some of us are by ourselves and can't go back home to use the bathroom as we have stuff there to load. Neither Ace hardware that was in front of them or the storage unit themselves whom actually put on the sale would let anyone use the bathroom. I will never use either of these businesses nor will I subject myself to an all day with no bathroom to do their sale. read more

Manager is more concerned about money than service. I reserved what seemed to be a great deal online. $129 per month for a 12 x 25' air conditioned, interior access, ground level storage space (screen shot attached.) 1/2 off the first month or 2nd month free. Awesome. Nothing on the screen prior to the reservation indicated anything otherwise. I notice on the confirmation something about parking. I figure a vehicle could fit in the space because, why would an open parking space be air conditioned? We get a call from Pam a couple days later (since I have found storage, and trusted North Trinity Self Storage, I stopped looking for my move next week.) Pam states that it IS just a parking space, this Air-conditioning glitch happens all the time (then why haven't they fixed it?), and the only space they have is a 12 x 18' space for $289 per month. No special. I asked if they could make it right somehow, perhaps we might be able to secure that unit at a discounted rate (This is basic customer service: We screwed up and put you in a difficult spot, we're sorry, here's a special deal to make it right.) Nope. I get a message from Pam the following day, "...my manager says there's too much of a demand to discount the rate." Wow. Not even an attempt at making it right. So that's that. I'm a fair person. I travel the country teaching customer service, so maybe I have too sharp of an eye for this, but when you put a customer in a difficult position (i.e. They trusted your online reservation process and now your customer is scrambling to find SOMETHING, ANYTHING, because of you), you simply err on the side of humanism and do the right thing for the right reason. NOT the case at North Trinity Self Storage! ONLINE STORAGE SEEKERS BEWARE: The info listed is not what you get. I am in an incredibly difficult spot because of North Trinity Self Storage, and they have made it clear that they DO NOT CARE. Money is more important than the customer. I have reserved another unit at Public Storage down the road, but it would have been nice for North Trinity Self Storage to ATTEMPT to make a bad situation better. I even told Pam (before she left me the message saying "no") that I am an avid online reviewer and that I would totally make it worth their while as a customer. They could have had an outspoken promoter of a customer; instead they chose to get a review like this. North Trinity Self Storage: Want to be the best in the eyes of your customers and prospects? Want to secure more promoters? Then stop worrying about revenue and start thinking about the position you put your customers in. You can start by DOING THE RIGHT THING FOR THE RIGHT REASON! read more

North Trinity Self Storage - Self Storage Near Me - Trinity, Florida

The worst service ever. I was in desperate need to get my Christmas cards mailed out. I walked in at 4:58. Yes, I understand you close at 5 pm, but you are open until 5 pm. The guy said are those ready I said yes and by his tone I could tell he was aggravated, so I asked for a book of stamps. He continues to say well my register is closed. Well why did you ask if they were ready. Then he proceeds by saying well we close at 5 and I tell him yes it's 4:58, do you know the difference? Another guy jumps in by saying it's been a long day. I respond by saying it doesn't matter, it's about customer service. He then yells, do you want the stamps or not? I'm never that desperate, I tell him no and call them rude ASSES AS I WALK OUT. THIS WAS SO UNNECESSARY. I would love to speak to an owner and hopefully it was none of those people in that building. read more

We really enjoyed, as about as much as you can, North Trinity Self-Storage. While the concept of storing items is not fun, the team at North Trinity were friendly, helpful and willing to help my family in our time of transition from our sold home to our new home build. We rented from them a large, temp controlled unit for about 7 months. It was clean, nice music played in the facility and all the access points worked without issue. They even helped us out by allowing us to borrow an appliance dolly for an item we were not prepared for at the time. This is the best to rent from and store your valuables. Thanks North Trinity! read more

I highly recommend this facility clean dry courteous and very affordable I give it 10 stars if I could, thank you very much for a positive experience read more

This place is great! Ken and his team are wonderful to work with. The facility is well maintained and very clean. I have recently moved out of state and to have everything in one place to facilitate my move was a great convenience and bonus (packing materials and equipment, post office, truck loading dock and Ryder trucks). Highly recommend using them for your storage needs and everything else. read more

Went there for postal services and the two ladies behind the counter are the nicest. Kudos to them for being so patient with me and their services read more

These guys are the best. Post office storage units rental trucks. Great management and great service! read more

North Trinity Self Storage - Front desk with all the information regarding the tracks - Self Storage Near Me - Trinity, Florida

Very nice and clean mini storage. The Security systems and features are advanced. Air conditioned control.

I am a regular Ebay shipper, an when I brought a Priority Mail package in to get a shipping receipt, the clerk told me "something had come down Aug. 1, and now she had to weigh all the packages to make sure they were the correct weight or she'd have to pay for it". I use a USPS scale, so my scale has always been on the money, within .5 oz, which is tolerance. When she weighed the package, it came up 1.2 oz more different than what I had paid for. She, not knowing how to solve this problem, since I had a pre-printed label already paid for on the package, called over the Mgr., Ken. He is one SOB, and when he came over and said to her in a gruff voice, "what's wrong", and she told him, he picked the package up off the scale, and slammed it onto the counter in front of me and said, "take it back and correct it"! I explained that once I bought the postage, paid for it online, there is no way to correct it. He then laughed at me, and said, "guess YOU have a problem then". "Take it to another post office". I told him my scale and his scale was off by about 1.5 oz., on a 3 lb package. He went into a fit telling me how he would have to pay for it when the USPS checked it (they are a contracted station, not a Real Post Office). Yeah Ken, way to go to help out a customer, especially since I was willing to pay the difference!!! I went to another PO in the area, they weighed the package, and it came out EXACTLY what I had weighed it!!! So, is this contract PO jacking up the weight to collect more that what is actually owed? read more