Management did not inform us of a break-in which led to not knowing our unit had been broken into for a few months. Their rates are higher than others in the area. If they give you a good rate, then expect it to increase significantly every 6 months. Our rate increased 20% or $100 per month recently which is why we're moving out. read more

If I could give zero I would! I called and asked about their climate controlled units and got one under the assumption that it actually was climate control. come to find out our couch was completely covered and mold and lots of mold all over our brand new bed. It is very hot in the building even though it's climate controlled. I even contacted the manager about it and she said that it's what they can do. It's the lowest they can go. She told me she would call me back and never did. Plus very expensive after six months of being there they hiked up our price $70. read more

Public Storage - Self Storage Near Me - Ponte Vedra Beach, Florida

I went in not really knowing what I was going to do, or what size I needed, if anything, but David took me on a tour, gave me a great price. Very friendly, helped me find what I needed. Thank you David you're awesome! read more

Theft alert!! You might want to check your storage unit. The units are not fully enclosed at the top to prevent theft. We had a collection of small items that was stolen from our unit. I would highly recommend not putting anything small that is of great value in the storage units here. Also there are no surveillance cameras on the 2nd floor. read more

Public Storage - Multiple finger prints at the top of the storage unit wall - Self Storage Near Me - Ponte Vedra Beach, Florida

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This is actually a review for both Shetter Ave and Palm Valley. Ms Pat and Mike we're both very attentive and followed up to ensure my move-in was smooth. Ms. Pat whom I actually spoke to in the phone when I ran into issues with the online reservation system was very helpful and knowledgeable and Mr Mike called to let me know he would be in location if I ran into any issues. I hate that my location on Palm Valley went to a kiosks but applaud the company for employing great individuals like these! read more

We were out looking for storage units on a Sunday and came across Peter at Public Storage. Peter was very knowledgeable and friendly to work with and highly recommend. read more

Thank you so much Mike, you were so nice and very helpful, thank you for showing me where my storage unit was, I greatly appreciated it. Have a great day! read more

Mike was particularly timely in calling me after I made an online registration for an airconditioned unit. Then learning they were in short supply, he encouraged me to come up and see what he had. I rented a unit and 3 days later were all moved in. The facility is clean, and the air conditioning is set at 77 degrees so I have confidence that the contents of my unit will not be harmed by Florida's heat and humidity! Excellent service, timely response, Mike is also quite personable! Jay M. read more

Rented a parking space for my mom's wheelchair van. Got a fair price. Tanya and Peter were great signing me up. Five stars.

Staff (Peter & Mike) are very friendly, helpful and accommodating. We will greatly miss Tanya! During our stay we have experienced a significant rate increase. read more

Tanya and Peter were great. The online rate and then all the subsequent fees are misleading, which has nothing to do with onsite staff, but overall a pretty good deal. Thanks. read more

Highly recommend this location. I worked with Caleb who could not have been more friendly and helpful. We went through pricing options and size options. He took me over to the unit to make certain I could open the main door and was ok with my unit. Additionally he sent me e-mails throughout my first week to make sure I had no issues or problems, which I didnt. Location is very clean and well kept on the inside, as well as climate controlled. Super customer service. read more

Peter Was a huge help and helping me locate the right storage unit for my needs. Was not in any kind of hurry and major he explained the entire contract and what it entailed read more

Tanya is the best. She was helpful in picking out the right boxes for me and I did not overspend during my move because I needed to pack up my old place. She also helped me with the usage of the push trolley. She made my LIFE so much easier! I highly recommend this location. read more

Poor customer service and the rent dramatically increases each year. The company does not base their rent on surrounding commercial property as they would like you to believe! Instead they operate on the theory that once your belongings are stored, it will be too difficult or costly to leave. Essentially they take advantage of their long term customers and offer specials to newcomers. Don't be lured into the web. Public Storage's prices are so inflated that it is more cost effective to rent a studio apartment in Ponte Vedra, than secure two storage units. In addition to the costs, they often perform routine maintenance that dislodges the roofing material onto your stored belongings. This has happened to me on two different occasions. Avoid this business!!! read more

Arrived to pick up our work trailer today and all our equipment was stolen. Apparently their antiquated surveillance system was so old and grainy it was of no help to the police what's the point of paying for a place with video surveillance that does not work!! read more

This is a wonderful location which is completely focused on excellent customer service! Tanya is absolutely wonderful! She is so friendly and helpful, and such a sweetheart! If you are in need of a storage unit, you will be very happy with this location! read more

Tanya did a great job and was very helpful. So far it has been nothing but a great experiance. .

I have had my belongings stored at this location for awhile now & have had absolutely no problems. I think Tanya is so sweet & very helpful. She remembers everybody. my only gripe is how frequently this location goes up in price & the amount it goes up each time.. It is starting to hurt financially and it is not inexpensive to begin with. read more

I would definitely recommend this Public Storage location_ to anyone needing a storage unit_ for the outstanding service Tonya and Heather have provided me! read more

Taking the time to write a third review, as this place is so well managed, and I think it's important for the corporate office to understand what an asset they have with the onsite manager. Tanya is professional, knowledgable, polite and actually follows up! I feel like we are plagued with bad service in this area, and she really goes above and beyond. The facility is clean and convenient to everything in Ponte Vedra Beach. The prices are competitive and there are no long term leases. read more

My experience with this Public Storage location has been excellent thus far. Tanya definitely values customer service--and clearly goes out of her way to make sure the customer is receiving everything (and more) they are paying for. I was very impressed with her process in communicating with me leading up to my move-in. Would highly recommend this location to those in need of storage space. read more

I have to disagree with Dana's review. After a hectic move from CA to FL.. I had to quickly find somewhere to store many items. It was like a bad scene from Storage Wars! The moving truck arrived 5 days early, and it happened to be on a day units were for auction. After driving cross country for 4 days... my brain could not longer function. Tanya,an employee and my guardian angel, took charge! She got me the best possible unit... cleared the driveway for the 18 wheeler moving van, and checked on me from time to time to ease my nerves. My monthly fee never changed. She treats you like a friend.. and looks out for your well being. Her coworker( name escapes me) was just as helpful. 5 stars!! If everyone in the South is just as nice as these folks... I just might like it here. Not used to Mosquitos, bad hair days, this insane humidity, the biblical thunderstorms, and these large cockroaches called Palmetto bugs! In summary.. you can shop around but you will find nothing better! read more

I would give this company 0/5 stars if it was possible. Before move in I was told that the building prorates for the month of move in and move out. At move out I was informed that that that was a courtesy and that that they don't do that anymore and didn't feel the need to notify any of their clients of the change. Upon contacting the district manager, Erin, she was unsympathetic and unhelpful. Had I been informed that they didn't prorate I would have either moved out at the end of a pay period or rented from a smaller company who cared about their clients. Paying over $150 to a company for over half a month of unused space is a complete rip off. I was even told by the manager of this specific location that they agreed it was a rip off, but if was their executives decision. Hindsight is 20/20 as at move in the locks on the "securely locked building" were broken, and I should have taken this as a sign to run from this company. read more