I stayed here just one night while in town to dine at Azurmendi. It's just a short 20 minute drive…read morefrom the Bilbao airport and even though I arrived around 10:30 am on a Saturday, they had my room ready for me and allowed me to check-in early, which was a huge win. I read some reviews that described this hotel as having a conference aesthetic and it's certainly not a boutique design, but it really is a very beautiful and clean hotel, right across from the Guggenheim with outstanding service and a great bathroom. I had been traveling for awhile and started to feel a bit ill when I arrived, so I appreciated the black out curtains, incredible water pressure from the shower, and very comfortable bed so I could get a good nap in right when I arrived. Service was outstanding. The hotel arranged for a taxi to take me to Azurmendi, since it's a bit outside the city, and was so helpful anytime I needed something. I always appreciate turn down service and especially appreciated the pillow spray they left which was really lightly floral, not overpowering at all and really helped me sleep. The towel warmer was awesome and made me feel so cozy every time I got out of the shower. All around, this is a great hotel that I'd absolutely stay in again, perfect as a home base if you're in Bilbao, with an unbeatable location if you want to fit in the Guggenheim (literally right across the street!) Incredible service team and very clean, comfortable, and quiet rooms.

Our gracious host, artist grand hotel. A pleasant nights stay before the running of the bulls. Our…read morefirst night in Spain

Quiet Clean Hotel steps away from the Museum. They do not…read morehave a bar or room service but the rooms are clean maybe a little posh, with robes and such. Around the corner from nice restaurants and bars. 30 minute walk to old town. There are better old towns in europe... if you are here for the museum, stay here

The Miró was a highlight of our trip to Bilbao. The hotel was beautiful and very well maintained…read more The rooms were clean and comfy and Hubby Steve and I slept south fly. Best part about the hotel, however is the staff. They were friendly, helpful with all our questions and knowledgeable about the area and best places to eat. Highly recommend staying here if you visit Bilbao.

A classic hotel that hasn't aged well. Stuffy, pretentious with basic and traditional amenities…read more Expensive restaurants, slow Wi-Fi, no convenience store, loud banging at 6am (called the front desk with no follow-up). Great location near the subway and central to downtown.

An elegant grande dame located on the central square across from a beautiful garden. We stayed for…read moreone night in mid April in a Superiorto kick off a visit to the Basque Country. Our room on the fifth floor (512) was delightfully large with a nice balcony overlooking the square. In April the 187€ was a steal for this quality and especially given the inclusion of breakfast (23€/pp value AND two free passes to Guggenheim museum-20€ value). Like most historical properties it would be a nice upgrade to have better access to power outlets, but other than that I thought the marble bathroom was a good size and we had more than enough room in which to spread out. The hotel itself is beautiful with rich red carpets on a sweeping grand staircase and an amazing stained glass domed courtyard just off the lobby. The Belle Époque stained glass and other touches add a refined elegance to your stay. The breakfast buffet was included in our room rate and was absolutely outstanding with so many classic basque foods plus anything else you could possibly want from fresh fruit and juice, many pastries and breads and omelette s cooked to order. An amazing feast and not to be missed. Highly recommended

I've stayed all over the world and used plenty of these boutique hotels. Lobby is nice. Check in…read morewas sort of slow but gentleman was nice. My room is nice. Worm down furniture. Comfy bed. The à/c doesn't work. There is a bar and restaurant downstairs. No gym and no pool. Rooms have mini bars and safes It's an average hotel. Great location for downtown Bilbao.

I can't say enough good things about our recent stay at NH Collection Villa de Bilbao! From the…read moremoment we walked in, we felt welcomed thanks to Bianca who checked us in. We were a little early but luckily a nice, quiet room was ready for us with two quite comfortable queen beds - which both me and my daughter very much appreciated after not sleeping well in a noisy hotel in Madrid. Bianca gave us a local map with a couple recommendations for lunch so we went off for the day. When I was booking hotels for our trip, I looked at the inclusion of a locally influenced breakfast buffet as part of the package. The breakfast buffet at this hotel was one of the best we had on our trip. From charcuterie and cheeses to local bread with traditional Spanish tomato/olive oil toppings to very fresh fruit to eggs to pastries to make-your-own smoothies to "pinxtos" (Basque tapas), this place had it all! So impressive and delicious! They had a couple espresso machines and a pitcher of hot milk to cap it off perfectly! Bianca was there for the whole duration of our trip and patiently and cheerfully helped us with many questions. She took our bags for the day when we checked out and bid us farewell when came back to collect them. She kindly gave us a couple water bottles when we left - so very thoughtful. I hope to get back to beautiful Bilbao someday - and would not hesitate to stay here again if I do! It was a perfect stay!

There's a lot to like about this hotel: excellent location, comfortable rooms, high speed internet…read more My only complaint would be with the inconsistency of service; two women who worked the desk were great. Others, though, were intimidating because when you walk into the hotel they just stare at you stone-faced and don't greet you or anything. When I checked out and asked for a taxi to be called the woman behind the reception desk actually stepped back as if I had a plague (and I was speaking in Spanish so it couldn't be a communication problem). The guy who was there had to come from behind her to help me.

A nice hotel with a snug, clean and slightly worn room. Internet service is terrific and they offer…read moreguests ipads and bicycles. The bathroom door in our room was awkward and rubbed the floor when we opened it and the shower was difficult to operate (seemed broken). Service was friendly and helpful while we were there.

Very nice. Modern. Friendly staff. Late checkout available which was helpful. Beds are…read morecomfortable and rooms were updated and included all amenities. Wonderful shower

The hotel is definitely for business travelers but who cares, it's a great hotel. I stayed with my…read morefriend for vacation and not for business. The place was amazing, still. The hotel was very nice and chic. It was a minimalists dream at best. The room and hotel was very clean. The front desk staff was very friendly and informative especially for someone who only speaks English. If they did not know anything then they would find the answers for me. The only thing I wished is that it had a separate business center with computers and not just one in the lobby. The location was perfect! Close to everything. Do yourself a favor... make sure you book with breakfast .. you will be doing a disservice to yourself if you don't. The breakfast spread is ridiculous!

I'm trying to find negatives about this hotel! None, that I can see! OK, hubby said the pillow is…read moretoo hard! (You can't please everyone, I used both, and I'm comfortable)! Other positives: Overlooking the park. Go there at night! Shades go up & down, remotely. One square (we have 9) window can be opened for fresh air, and it rained, and we're still dry! I love that window! Comfortable enough, beautiful enough, very nicely decorated, designed, quiet, efficient, friendly.

Nice view, terrible service. Booked because the listing claimed parking was available - it is not -…read moreso we had to walk a mile and pay extra. Called 3 times and it rang through before they hung up. Finally got through and they said there was nothing they could do to help me with parking, and they were not willing to cancel the reservation (the only reason I chose this place was for parking). I paid for 2 twin beds and the room only had a single bed - instead of giving us the right room they sent a rollaway bed without asking if that's what I wanted. The food was good, but this is the worst hotel experience I've had since I stayed at "knights inn" in Arizona over a decade.

They can be much nicer to lost tourists in the city. One of the very few places that didn't show…read moremuch character or welcoming reception. We decided NOT to stay. Later we went to a restaurant/bar down the road of the same name, and the experience didn't get any better. Abandonados en Abando

Walking on the Camino and decided to splurge. Unlike all the other places we've stayed, the staff…read moreat the front desk was not welcoming at all and remained that way throughout our stay. They said our backpacks had not arrived- very stressful! When they realized they had mistakenly put them in the wrong room, they never apologized. When we inquired if there was a laundromat in the area, they said they didn't know of one. We asked if they could check and they gave us addresses, but had not called them first; both were closed. We found out after walking to both, returned and asked them to please check further- said they knew of nothing in the area. It was only after inquiring at the tourist information office that we found one right around the corner! That is not to say that the hotel wasn't lovely, the 3.50€ continental breakfast a deal and the waiters at breakfast and the bar were very nice, but on Sept 9 - 10, 2022, it was not what we would expect of a five star hotel; very disappointing!

Extremely Disappointing Stay: Unwarranted Room Downgrade and Inconsistent Service…read more My wife and I recently stayed here, and unfortunately, it was one of the most unwelcoming hotel experiences we've ever had. A soft warning to fellow travelers of color: please proceed with caution if you are considering staying at this property. A Stark Contrast in Treatment While waiting in line at check-in, we watched the front desk agent (a white female staff member with multiple visible piercings) treat two elderly couples ahead of us with exceptional warmth and care--giving them local maps, answering endless questions, and acting like a personal travel guide. However, the moment my wife and I stepped up to the desk, her demeanor completely flipped to cold and dismissive. Despite having already completed online check-in prior to arrival, she made us repeat the entire process from scratch. To top it off, as we walked toward the elevators, she loudly called out across the lobby in front of other guests: "You didn't purchase the breakfast with your booking, so you don't have breakfast and will have to pay for it." It was completely unnecessary and publicly embarrassing. Unilateral Room Downgrade & Ridiculous Excuses Things got worse when we opened our room door. On April 15th, we booked and fully paid for the Split-Level Triple with Double Bed (their highest-priced room tier). Instead, we were placed in a Classic Double (their lowest-priced room tier). When we calmly brought this to her attention, expecting an easy fix, she refused to correct it and claimed: "The website's pictures mean nothing. We obviously can't put all the pictures of the different types of triple rooms on the website; it would be too big." When I asked why we weren't given the split-level room we actually paid for, she admitted they took it upon themselves to downgrade us, stating: "When we saw that it was only two of you, we knew that you didn't need the extra space, so we gave you this style triple instead." They unilaterally decided to downgrade us to their cheapest room simply because there were two of us, while still keeping the money we paid for their top-tier room. We felt robbed, targeted, and thoroughly unwelcome. Bright Spots The only reason this isn't a 1-star review is because of two exceptional team members: The gentleman on the morning shift who stored our luggage at 11:00 AM. The young man working the bar/lounge area that evening. Both were professional, welcoming, and demonstrated the level of service every guest deserves. Final Verdict A guest's treatment and room assignment should never depend on who happens to walk up to the counter or what they look like. Between the forced downgrade, the dismissive attitude, and the public call-outs, we were left feeling completely out of place. I strongly advise travelers--especially families and travelers of color--to think twice or double-check every detail of their room assignments at check-in if staying here.

Getting to the hotel proved easy enough. Be sure to pre make your hotel parking but not cheap…read more From checking in to getting our room was a breeze. The hotel is directly across great areas within walking distance. Highly recommend