They are fabulous there They are knowledgeable and very…read morehelpful They always know exactly what I need

Robert did a great job helping me get exactly what I needed. I've been looking for this type of…read morestore and service, and now I can stop looking. I appreciate the guidance and will continue coming to this store in the future. Thanks! Marti

The store has a Big selection, staff was very helpful and I would definitely shop there again.read more

Horribke service, they sell faulty products then argue and try and deny refund, right after you…read morebought it, had to threaten calling police.. still owed money

I was accused by the owner of stealing cigars, he made me empty out all of my pockets and even…read morepadded me down. I had nothing on me and was just looking to buy some products and give him some business. After finding out that I hadn't stolen anything he told me I could never come back to the store because of his own fault. Highly unrecommended and unprofessional very overpriced by the way.

Prices are 20% higher than many nearby cigar stores in 10 mile radius. Suggest you take 15 minute…read moreride to Cigar Republic in Danbury. Great staff, amazing selection and better prices.

Reading these hateful & fake reviews makes my blood boil for the owners. Their products are legit…read moreand definitely work, I have been coming here for years & they've been nothing but nice and helpful even if english isn't their first language. Theres always a good selection of products & they give good prices

Cheap knock offs, poor language skills. The cigars are kept in a proper humidor, however the roll…read moreyour own are not roll your own.

On my first visit an employee gave me the wrong e-cig liquid, I only realized when I got home. The…read moreliquid that I got was absolutely foul. On my second visit I came in to buy a battery that another vape shop didn't have. I noticed that all of their batteries were drastically overpriced, up to $20 more than the first store. I told the employees that about the previous experience I had in their store, and they said absolutely nothing about it. No apology, no remorse, just ignored. When you screw over a customer, you make an effort, any effort to make it up to them, that's how you stay in business. I didn't bring this to your attention to get sympathy or a discount (but I would need one to shop here.) Save your money, go somewhere else. They do have a decent selection on pipes and vapes, but be prepared to pay much higher than you probably should.

Do yourself a favor and avoid this place like the plague. Horrible attitudes and over priced…read moremerchandise. I will NEVER again step foot in this place. Learn from me and the others that have posted on here and elsewhere. They are NOT a reputable business!!!!

Poor customer service by very rude red headed manager, sat down instead of ringing me up while I…read morewas standing out the counter.

I had been a loyal customer for over 4 yrs. Every 3-4 wks I would spend over 60$. One large tin and…read more12 pks of rolling papers. I have smoked Stokkebye Danish Export for over 15yrs. Well last week I bought my usual and when I opened the tin the tobacco was bad, smelled like ammonia and fermented. I called the shop and went in to exchange it, at first he said he couldn't smell anything wrong, the other guy looked and said yes it was bad so we exchanged the cans but the first guy said if it happened again he would not honor an exchange. What?!!!! Now to begin with I don't think this thing happens often. it never happened to me in all these yrs but if I sell something and it's rotten i would always make good to my customer. even the guy working with him was kinda surprised. well you lost a loyal customer.

There service is the most outstanding service I've experienced. Thank you cloud house2read more

I walked into Cloud House with cash to burn. The two boys behind the counter were incredibly rude…read more I was curious about a product. When i asked about the cost, I was told to look underneath the product. It was on a glass shelf, one shelf up from floor. I would have had to literally lay on the floor. The boys were no more than 5 feet away, and the store was empty . I purchased it anyway. I needed a lighter. They were in a box with a large selection. I had no choice but to move 1 or 2 to reach the one I wanted. I was rudely told to " stop touching everything. I looked at the worker, and using his hands, tried to explain to me how to NOT touch the box of lighters that were jammed in the box. I can't believe the unbelievably rude staff and how they spoke to me. Never again.

Good people, had a great overall experience and the guy inside was very knowledgeable in n all…read moreproducts I had asked about

The owner Ravi is very nice and always seems to remember me. He also has the store open a lot which…read moreis great for a small town early in the morning and later at night than most. I live in New Milford and specifically come for Kratom which is not sold in the New Milford smoke shop or anywhere in New Milford as far as I can tell. Yes the place is kinda messy with product everywhere but he seems to have everything and although I don't vape I smoke cigarettes people who come in to get their vape equipment seems quite happy with his store and selection, definitely worth it to check it out.