I'll add a small update given Shannon responded publicly here but missed the point. The reason given for ending lessons has minimal importance compared to the way Shannon handled the situation. Abruptly ending 2+ years of lessons, via email, with a 6 year old, without prior discussion is unforgivable. Not responding to a request for discussion on this abrasive decision is rude. It is possible to end lessons or deal with challenges with grace, however that requires her to make an effort. Shannon's tactless actions speak louder than her inadequate words.
Original review below:
Our 6 year old son, Alexander studied with Shannon Keeler at Puget Sounds Piano School for over 2 years. This past week, 2 days after our normal weekly lesson, Shannon unexpectedly terminated the lessons, effective immediately with 0 notice, via email, no goodbyes permitted, stating that we would not be able to study from any instructors at the school.
We followed up immediately requesting to discuss since this was such a surprise. At a minimum we wanted to allow Alexander to say goodbye. We never heard back from Shannon. The lack of empathy and professionalism from a teacher dealing with children every day is repugnant! We explained to Alexander that Shannon had become too busy to teach him and that he would not be able to say goodbye to her. Alexander was in tears all night. Shannon broke Alexander's heart by discarding our family like it was a piece of trash.
Shannon's reasoning for terminating lessons in the email was that she can't teach Alexander "in her own way". She mentions "You have definite ideas about his studies, and they contradict mine." My wife and I have both taught piano in the past. We mentioned our background to Shannon to assure her we could help at home if necessary given Alexander struggles at school occasionally. We never challenged or contradicted anything Shannon taught. There was no discussion of the challenges Shannon was encountering prior to termination via email.
We help Alexander with piano a minimal amount at home; mostly making sure that he spends 10 minutes practicing most days. Our goals for piano lessons are to expose him to music, have fun, pick up some discipline along the way and learn how to work through some of the challenges encountered. I'm not pushing for him to pursue music as a career or to be a virtuoso. Given these goals are incompatible with Shannon's ideas is incredulous. It is clear that she is insecure and intimidated about having a parent who can independently assess and assist with fostering their child's musical growth.
Shannon has a pretty standard contract that parents are required to sign which states if we decide to quit we need to give her 2 weeks notice. It also says: "We are very open to hearing your opinions about your or your student's musical experience. Please do not hesitate to contact us with any observations, questions or concerns. We shall attempt to return all calls and emails within 24 hours." Shannon violated each aspect of this contract.
If you are still reading this review and are looking for a piano teacher, please contact any of the other 100+ possibilities in the area to minimize the drama Puget Sounds Piano School will possibly have on your family. read more