Literally the worst spa experience I've ever had in my life…read more But before getting into that first of all the hotel is terrible and misleading. They claim it's 4 stars, it is NOT. The room is falling apart. Photos attached. They advertise four stars, but it is nowhere near this. This hotel is a complete and utter rip off and staying here was a massive mistake. Overpriced and terrible experience. Walking by the train station to get here at night feels like I'm in a rough neighborhood as opposed to staying in Cannes! Disgusting paper cups and Nescafé in the room. They can't even afford proper coffee cups? Don't forget the super choppy and unreliable WiFi. The lamp stands are broken and overall it's as though I landed in a motel in some janky city. Did I mention the door is jammed and I have to push with all my force to get it open. The blowdryer barely functions and is some cheap built in wall thing so a bad hair day basically every day here. I then stupidly also made the mistake to try out their spa as I did come here to relax. First of all the caliber of women working at the spa is well below subpar. They are trashy and rude. The first time in my life, I was ever forced to make a payment at a spa in advance of any service received, and that ate into my massage time. I went to take a shower after the massage and I was kicked out of the shower because they said they had another guest. How exactly am I supposed to leave covered in oil? Do NOT come to this hotel, and definitely do not come to this spa. This hotel is at best misleading and no more than 2 stars. I am giving one star because of the terrible service received in the spa. Also, forget any concierge services here. You're on your own to plan your time. Never will I be back and I hope this review keeps you from staying. Unless €20/night not worth it.

We stayed here in late June and it was like staying at Fawlty Towers - and not in a good way…read more This is a hotel to avoid. The only reason to stay here is if you want to be within a 15 minute walk to the restaurants and the beach - but I am sure there are better alternatives. Complaint #1: They gave our room keys to a bunch of new arrivals. From what I could tell they do not have a computer system to keep track of which rooms are occupied. Otherwise, they might have noticed that a) we hadn't checked out, b) we still had an unpaid tab on the room, and c) the room was configured with a king-sized bed which might not have been the best choice for a group of teenagers apparently on some school trip. When I complained to the guy who said he was the manager he reluctantly mumbled a barely audible "sorry" and blamed me for not reporting this when it happened (as opposed to a few hours later when we were checking out) - as if that would have made any difference. Subsequently we received a letter from the general manager saying he was sorry and blaming "human error" - as opposed, I guess, to computer failure or weather. Complaint #2: Their WiFi is useless. It was non-functional about 90-95% of the 3 days we were there. I overheard many guests complaining about this at the front desk and they were all told gibberish about how the problem was in the guests' firewall configuration. (See the theme here about blaming the guest.) I was sometimes able to get apps to work when their browser counterparts would not - so I suspect they hotel's firewall was not configured correctly. Complaint #3: Pack water shoes! The shower is enclosed by only a small glass wall so it threw water all over the marble bathroom floor - and we did not use the horizontal jets that would have made matters much worse. We had several near falls due to the incredibly slippery floor. Others in our tour group had the same complaint.

It is a pitiful culinary experience in a gorgeous location!…read moreWe tried their "gourmet" restaurant Le St Martin as well as L'oliveraie. Not only once but twice each just because we wanted to give it a second chance. Both have a very good service. Le St Martin is a classy restaurant with a gorgeous view. L'oliveraie is just a lovely outdoor brunch/lunch restaurant. The only problem is that the food is just terrible! At the gastro, nothing original in the menu to begin with. Nice wine selection though! Totally NOT impressed with their "mise en bouche" (veggie soup) and their beef fillet was everything but a fillet. Hard and barely edible. So let's not call this a gastro anymore please or less they change the chef! As per L'oliveraie, every dish was a disaster. I thought it would be hard to mess up a club sandwich but yes, they managed to ruin this as well! I would advise the group to really think about hiring a good chef that knows what he's doing because even in a such gorgeous place, people would easily run away or simply never go back. This is in France, one of the best cuisine in the world. C'mon!

Absolutely opulent! That chateau is so beautiful and peaceful. Jaw dropping views. The staff is…read moreso very helpful. They spoil you! Nothing is too much to ask for. Would come back here again and again. Our suite was beautiful and very luxurious.

Honestly, I wasn't a fan…read more I spent 3 days at Opio Club Med. They didn't seem friendly to American tourists at all. The food was just "meh" and they only have food available during set meal times. (Short 2 hour windows.) That said, the olive grove was lovely to walk through & I enjoyed that. The adults only pool was peaceful.

Nice grounds, very poor service, and very expensive. Bottom line, what hotel would ever turn off…read moretheir air conditioning for all rooms in entire hotel when the room temperatures are 28 degrees C? Le Mas de Pierre does, and even when you make sure they are aware they do nothing about it. Imagine trying sleep in a room at is that hot all night, ok, it got down to 24 degrees C if we keep our doors open only the have bugs and mosquitos buzzing around. I am sorry, but this is unacceptable! Add on top of that, every time we called from our room to bring the car around it was never there. Once we arrived at the lobby, had to ask a where from one the three times.....service? none. Sit at bar, no one there? Try and have morning coffee and some service, no one there.....service yourself and then get charged 8 Euro for coffee. Again, beautiful grounds, but this was also the case for two other couples that we knew there. Stay anywhere else, Welcome Hotel, Belles Rives, Du cap Eden Roc, where ever, but not Le Mas de Pierre!

This place is beautiful and the surroundings are gorgeous. The staff is kind, professional and…read morethoughtful. Here are some some considerations in that would help the hotel improve the guest experience or be used as a means of setting expectations for anyone coming here expecting a 5 star experience. 1. The mattress is the hardest bed I've ever slept on. I didn't even know a mattresses came this hard. It has zero give. Zero. And I'm a 180 pound man. 2. The place is crawling with yellow jackets (annoying wasps that love meat). Every outdoor meal you have hear will be a wincing, shooing, escaping and constantly disrupted. These little guys are relentless. 3. Dinner is impeccable. All other meals are mediocre. 4. The Internet is requires you to log-in every hour and type in four lines of data every time. It's annoying. 5. This is not a place for romantic couples. It's a family friendly spot full of kids in masks and flippers doing cannon balls in the pool. 6. The concierge has no idea what he's doing. He sent us to destinations that were closed twice. I hope this helps. Enjoy.

Memories of staying at this hotel will remain with me forever. My husband and I stayed here for our…read morehoneymoon and extended our stay in St. Tropez because we loved it so much. Service is impeccable and the whole vibe of the hotel is feel-good. Our room was clean and quite sizable. We were greeted with a dessert when we checked in. Room service and turn-down service was a treat. Breakfast was yummy. Although the hotel services and drinks were pricy, we didn't mind paying as we expected to with a 5 star. Hotel car dropped us off wherever we wanted and we once got picked up in the hotel Range Rover when the hotel car was too busy. Would love to come back to this iconic place. It is a true 5 star hotel that makes you feel like royalty the whole time.

We travel often and regularly stay at luxury hotels, so we understand that premium service comes…read morewith premium pricing. Unfortunately, our experience here felt misleading and deeply disappointing. We were specifically told that our transfer price included a short lunch stop along the way. Only after the trip did we discover we were charged an additional €300 for that brief stop -- on top of an already extremely expensive transfer. The total cost for a 3 hour and 45 minute transfer was €975. To put that into perspective, during this same trip we booked three separate 8-hour private tours with private drivers through other 5-star hotels in France, and every one of those full-day experiences cost less than this transfer. Beyond the billing issues, we also dealt with multiple contradictory explanations from staff, incorrect charges, a bedroom AC that did not work properly, and a television that repeatedly malfunctioned. What was most concerning was the overall tone when these issues were raised. During our stay, we witnessed several other guests in loud disputes with hotel staff in the lobby, which suggested we were not the only ones experiencing problems. Had everything been explained honestly upfront, this review would likely not exist. We are happy to pay for excellent service. What we object to is feeling misled. Beautiful property, but the lack of transparency and professionalism completely overshadowed the experience.

Amazing dining experience! The ambiance, service and food were top notch! There was also a 4 person…read moreband going around to tables signing. Magical evening under lights!