It is shocking how much a place can deteriorate in just nine months. Oak Park Rehab has absolutely…read moregone downhill. My elderly stepfather returned to this facility recently after being there nine months ago. This experience has been a nightmare. Communication is practically nonexistent. Both my sister and I left repeated voicemails and emails for the head of nursing, the facility, Director, and the social workers, barely any responses When we did manage to get someone on the phone we were met with rudeness and hostility. My stepfather began vomiting and having diarrhea on a Wednesday. He was weak, and we could tell something was seriously wrong. Unfortunately, we have autoimmune disorder so we could not go in in person. It took until Friday to get a clear update, and even then, we had to push hard just to speak to someone. I told the head of nursing who was struggling to breathe, she argued with me saying His labs and his chest x-ray looked good and insisted he was stable. I asked if they had done a Covid and/or flu test. She dismiss the idea entirely. Only after I demanded testing did they run one, and guess what? Positive for Covid even then they resisted transferring him to the hospital until we threatened legal action. He was finally moved, and once there, we learned he had a collapsed lung and was admitted directly into the ICU. The head of nursing casually told me she doesn't return calls because she has approximately 157 patients and they're short staffed. That's just unprofessional, not to mention dangerous I would never send another loved one here. What was once a decent facility is now a place I wouldn't trust with anyone's care. Absolutely heartbreaking and unacceptable .

this facility is very very poor for everything they have to…read moreoffer......do not stay here There are a few Cna's that truly care and a few nurses also care i do not have anything to say about administration

My experience compared to the other and only review was very different. I called on Wednesday and…read morewas immediately scheduled for my first visit for Thursday. I was actually switching from another PT location as I felt I should have been further along and not doing the same exercises given for at home while I was at the office. We reviewed everything I had previously done and was given all new things to do for at home on top of what I already had. I was also given bands to use, which I had buy from the other location. I got print outs of what I needed to do at home with pictures and before leaving, I scheduled all 6 weeks that was on my script but was also asked when I would see my doctor again so if more was needed we could have them all set as well. Seems like a completely different experience, and I hope the previous person got the attention needed and required.

Run don't walk from this facility. I received consistent mis-information regarding scheduling,…read morepatient consults, availability of therapists, and transfer patient opportunities. The lack of basic availability to schedule even an appointment was ridiculous, I ended up going in person to schedule a consult and was still given misinformation. I can't speak to the actual therapy as they do not offer regular scheduled weekly therapy times . I was told, "We book whatever is available that week in the schedule, we don't guarantee weekly availability of therapy." My son is an athlete, we were looking for speedy and effective therapy options with a sports focus. Two weeks invested in this office and we are no closer to starting therapy than we were on day one.

Palm Garden does a great job taking care of my mom. The quality of care is exceptional! We…read moreespecially like the care that Evelyn in the C wing gives my mom. She truly cares for the residents and takes pride in the work she does daily.

I would say "Do not go here" but with US Healthcare in tatters you might not be able to help it…read more The one good thing was the Physical therapy. That was very good. Everything else was not. The nurses and staff are horribly overworked and understaffed. People come here from the hospital, often taking new drugs and with new problems, and they just shove oxycontin in them for pain and ignore the problems. Staff was nice when I was around, but the moment family was gone, my parent would be left for hours unchanged and unattended, until they had soiled their clothes and the bed or wheelchair. Repeatedly. The food here is inedible. They told me they were working on it, but in the weeks we were there, it got worse and worse. When my parent had a backslide on PT because of surgery, they gave us one week to get out. I know that this is normal, but it is not right. Ultimately, I'm glad we got them out, they are doing much better now. But the people at Palm Garden were not kind or caring.

Due to circumstances I can't leave a full review currently. However, will in future. I can…read morerecommend advocating for your loved ones or self, keep track of all medicines given, get clear and precise information with physcians / nurses and caretakers about your stay, double check and verify care. I will be following up with information on this site so others can make their own decisions. I can say hardworking staff- but understaffed and pulled in different directions. Three interm Directors since January 2026.

Caregivers need to speak English!! When a resident has to go to the hospital, the staff should…read morenotify their family, etc that their belongings have been packed up and notice given to next of kin to pick them up, etc. The food leaves much to be desired. There's very little room to get around-especially in a wheelchair. The therapy team is amazing and the internests truly care. The activities department works hard to make life happier and better than many other places I've been. It's truly sad that a few can ruin a great place.

If I could give this trash facility 0 stars I would. Call lights take 1-2 hours to respond…read more Neglecting patients seems to be their goals. No one can tell you anything when you call because the nurse is always on break. The treatment my family received is down right disgusting and this place should be shut down. More people need to speak up bc it's horrible and patients are absolutely miserable.

This center is a great example of commitment to excellence! The tour was great and the center staff…read morecan manage a variety of complex care. The center was clean and odor free everyone acknowledged me as I walked through

Arden Courts has made my husband and I feel like we've found another family. They are all so kind…read moreand thoughtful. I highly recommend this place for anyone who wants excellent care.

I can not express how wonderful this facility is. When it became necessary to move my mom to a…read moreplace where she would be safe, engaged and loved, Arden Courts was the perfect place. There is always something for her to do, and people who smile and say hello to her. The staff understands her needs and how to handle her confusion and memory loss. The meals are wonderful and she enjoys her table mates she eats with. The facility is always clean and cheery. I could not recommend a better place for a loved one.