ZERO STARS!!!! F-THIS PLACE. GO SOMEWHERE ELSE. SPARE YOURSELF AND YOUR FAMILY MEMBERS THE TORCHER…read more Their website lies to us. They have, at the bottom a 4.9/5 (see photo) but when reviewing further... yelp was 3.6/5 and google was 3.7/5. That's pretty far off! LIERS! What a horrible experience! Terrible service and help. They act as if they don't receive report from accepting facilities and don't seem to know anything. They can't answer any of my questions right and it appears as if they don't know anything. My mother is at end of life and still, they try to keep her going despite the fact that she's in hospice care. I was told that she was a "full-code" when she's at "end-of-life" and her wishes was to go when the time came. They never bother to verify this information. They shoved my dying mother in a room with 5 other individuals, robbing my mother and family the dignity she deserves and requested. They kept trying to feed her over and over again despite the fact that there's a doctor's order for "nothing by mouth" (or NPO). She's unable to swallow, eat or drink and they were shocked when we stopped them. According to them, they never got report (of course they did because that's how the ambulance EMTs work). According to them they didn't have notes (which they did because the EMT hands it to them and I also received the same copy). Should they have read the notes, they would have seen the (in all caps) "DO NOT RESUSCITATE / DO NOT INTUBATE". When I started asking them questions about my mother... they stated that she was a "full code" which was just not true. According to the DON (director of nursing) my mother is not on NPO and tolerated 25% of her diet (despite the fact that she has dysphasia and hasn't swallowed or eaten in 10 days). Not only did the DON tell me this, he stopped me mid conversation (just after I introduced myself and told him who/were my mom is) to 'correct' me, stating that she was on a liquid diet and not NPO... he was rude and off putting. This shocked me because I wasn't rude nor did I come at him in a rude manner. I only walked in and sat down (and only after introducing myself and asking if I could). He stated that I was robbing my mother of her dignity when I advocate on her behalf... as she has been nonverbal 9+ months. The only one 'robbing' anyone of anything was this facility, the nursing staff and this DON. They almost robbed my mother of her wishes and robbed my family and I of my mother having the death she requested. As we were walking to my mothers bedside to do an "assessment", I stated to him once more that she's not able to swallow and it shocked me that I'm told otherwise, to which he replied "if you don't like the services here, then you can leave to another facility. Unprofessional and rude. Horrible experience at my mother's end of life. Oh... and BTW, I reached out to her hospice doctor, who also was surprised to hear that a liquid diet was provided to her... despite her being NPO. The doctor ended up clearing it up and informed (the then uninformed DON) that she was, indeed, NPO. Before anyone wonders if I'm just a grieving family member... I am... but I am also a registered nurse and have a pretty good understanding of what's happening and going on. I might not know how a SNF functions 100%, but I certainly know how to show compassion to a family member when their loved ones die. Am I angry? Hell yeah I am. But I am also level headed and compassionate. I'm looking to move my mother out of here before her death to not only bring peace to her when her time comes, but to also provide a caring and compassionate hospice for my family members to grieve. This place does not do this. HORRIBLE!!! HORRIBLE!!! HORRIBLE!!! Also, why did the Director of Nursing (DON), Augustine Akioya, place a 5 star review for this facility and not indicate that he is currently the administrator for this facility anywhere? He made it sound like someone who used this facility commented on it (see image below). Why did he do this?? To inflate their horrible star review. Skip this place. Don't put your family through this.

Facilities maintained moderately well by non-professional cleaners and staff. Non-professional…read morenursing staff, in fact staff not even trying to be professional. No attempt to care for residents. Poor administration,

They have taken good care of my mom for several years now. Anytime, I call Rhoda, to check up on my…read moremom she goes there immediately. She responds quickly to my texts and messages. Her agency is licensed for care giving. I recommend her agency.

I deeply regret ever putting my father in this facility. He experienced theft my father had named…read morebrand clothing and crystal items we wanted for him to feel comfortable, his personal property was stolen and money we took for him to purchase goodies was taken as well. Meds that were given were not needed. He had soars under his waist from lying around with no help to move around. He fell from his bed and didn't like their food. So we took his favorites on a daily basis. His food was thrown away. After the COVID-19 7days restrictions were completed he was never given a health plan the family was not called to let them know of Physical therapy was needed to help him move around. No special diet was needed. Then why? were they given my dad purred food. He lost a lot of weight and in 1 month time got sicker. He was a active dyeing patient but still deserved respect and well treatment. I am filling a small claim for damages, stolen property, and neglections. Everyone loved ones' deserve to be happy in there resting place of home away from home, unfortunately my dad wasn't.

This place truly deserves zero stars. Please do your research before you take your loved one there…read more We took my grandfather there and had to take him out within 2 weeks of him being there. Horrible place and horrible service. Covid restrictions gives them an excuse to be more lazy. Went there twice to visit my grandpa (from behind the window) had to ring the bell 8-9 times for someone just come by the door while I could hear them talk. The lady came to the door seemed annoyed as if we were asking her to do us a favor lol. She finally went to his room pretended to open the window so we could see him from the outside, she told us the window was "locked" and to call him instead or to come back on Monday... Tried calling him 5 times, the operator connected me to his room but the phone just kept ringing.... none of my family members were able to see or speak with him during the time that he was there. They feed them garbage food and give them sleeping pills. I'm not sure how they are still in business. It's very questionable. We asked them to pack his things so they can release him, they told us they can't lol. We had to speak with their supervisor. This place is a joke. Please reconsider if you are planning on taking anyone here.

If you want your loved one to die then you've come to the right place.they will make you promises…read moreto insure best care to get your loved one in once they do they will treat you worse than dog poop.

They need to Have more staff, specially nurse to check on Patients. My father's glucose level was 5…read morewhen they checked on him 5am, and they transferred him to ER. So the whole evening/night nobody checked on him. When we opened a case with health department somehow they were missing papers from my dad's file, and the nurse had quit her job! They were the reason my dad died after being there for recovery from a surgery.

Went in for some bloodwork this morning. The technician that took care of the blood draw, Mark…read moreKlossher, was super pleasant and professional. He made sure I was comfortable, and even checked in to make sure I didn't have any issues with needles or with seeing blood. Had a great chat about breakfast while I waited, too. At other labs, the process is geared to get you out as soon as possible, so I appreciated the personal touch by Mark that made the process more relaxing. I've been a patient here since 2011 and the staff, as well as Dr. Mitropoulos, have always been a pleasure to deal with!

I have been coming here since I was a child, my pediatrician was here back when it was still…read moreHealthcare Partners. I grew up in this clinic even now as an adult. My rating is for the Optum company and their policies, they really suck! I absolutely love my doctor she is amazing but the company has changed so much ! Their policies are ridiculous, the staff has been cut so they're always so short staffed and it is so difficult to get in contact with. It is impossible to talk to someone at the clinic and the call center is not equipped to be dealing with healthcare related questions. The providers are being overworked and you can see it ! They also no longer do any radiology and that was the convenience of coming to this clinic. It's also now just adult care , no pediatrics and unsure of other specialties. I am honestly only here because I love my doctor.

This place is a scam. They will charge your insurance even though they are not nurses . They don't…read morehelp out with anything, having your family members lay down only and be told that if they have to use the restroom for anything to do it on a doggy pad. If you actually love your family don't leave them there.

Diana lied about not having a supervisor on duty transferred me to John fake name I'm sure . And…read morethen Sheena who denies being the supervisor and then claims to be the supervisor they will kill your family here . Believe me !!!!!!' I know it's cheap but worth a life never !!!!!!!! they run the facility by themselves she states just the caretakers are there according to her . This facility leaves my uncle hungry , they lie about if he's there or not. can NOT GET AHOLD of him no Mather how many times I call and I will post the call logs and BBB Review they drug their patients and have them sedated so your family cannot contact you and ask for help many times we've asked to bring him food and tbh don't allow it. Of course when someone calls they're upset they take your money and then make sure your family dies The 5 star review under me is with them his review isn't worth a cent ! He gets paid for you to bring your elderly there

Our uncle was at Autumn Hills for a little under a week. We found the nurses and the staff to be…read morevery nice and helpful. Arthur Gasparyan in particular, was great, he gave us a tour of the facility and helped us with the admission. He made the admission process as smooth as possible. There is room for improvement when it comes to the food.

The patients are neglected at this facility. The staff lacks proper English proficiency, making it…read moredifficult to communicate effectively. They are unable to provide detailed information about the medications administered to patients. My father was admitted to the hospital this morning, and the nurses at the ER took photographs and advised us against returning him and reporting the facility. In fact, they informed us that they are independently reporting the incident and strongly urged us to do the same. All hospital staff members expressed their disbelief at the severity of the abuse, attributing it to the prolonged period of leaving him in his own feces without changing the diaper.

First-rate in-home physical therapy. A small tight organization where the owner--a physical…read moretherapist himself-- personally visits clients. Unlike huge PT "mills", LA's model is just-in-time resources where the owner pulls from a roster of seasoned freelance PTs so no one is training on your dime. I was skeptical at first but he visited on a Saturday and started therapy as soon as I got the PT Rx on Tuesday. Highly Recommended.

Amazing and professional staff. They always pick up my phone calls and are knowledgeable when I…read morehave questions. House visits are frequent when I need them and they are so patient with my grandparents!! 10/10 service