3 weeks prior to upgrade to Level by 15 emails 10 calls with no help. Upon arrival to celebrate…read morepur engagement we were greeted from Eliezer Sanchez. Hector brought us some delicious juice. Eliezer was to be our concierge since upgraded we were switched to Nathaniel. He did not make an effort to meet us the first day and denied us dinner reservations at Mediterranean. A waitress told us they had plenty of tables. Our room door lock was a broken. Enjoyed spa, steam room was broken. Level building 7 our room had sewer gnats. First two days room overlooked by house keeping. Eliezer texted on 3rd day, we let him know about house keeping. That afternoon it was cleaned. Eliezer was a great example of excellent customer service. Nathaniel for some reason upon our first meeting was only 3 minutes he was rude and annoyed. He did not make the effort, we would have tipped greatly and abundantly hundreds if he did. Enjoyed a bike tour with a fantastic guide. We did aromatherapy, Martina was excellent. Due of her good efforts and attitude we booked another spa. Tipped great tram drivers who were happy. In spa Alvaro was exellent, brought drinks and kept spa in order. On our last day we asked Nathaniel about bali bed and bikes. He didn't offer to set up for us instead told us to walk down an wait for staff on beach, waited about 10 minutes to find staff to assist. Dined at Hokkaido our chef was entertaining, helped make my order without food allergies we tipped him. Our concierge never made an effort to meet us on our first day and denied us dinner reservations at the restaurant we wanted. He was very rude to us our entire stay. Each time we saw him and said Hola he gave us dirty looks and never responded back. He never came to us in person nor texted each day to see what we needed. He only texted to activity schedule which we already had on the Melia app. Completely horrible customer service which is sad as we would have tipped him hundreds of dollars if he made an effort. He did not offer us any help nor excursion options, did not schedule spa for us only stated he left a message for the spa with my scheduling question, the only dinner reservation we asked him for he forgot. We waited a bit over an hour and heard nothing so we walked to the spa. They were not busy at all and I had asked if we could move our appointment to the next day. They happily changed it. Not sure why our concierge was unable to do so for us. That afternoon Eliezer met us on the beach. He was personable, made an extra effort, and laughed with us. He mentioned a membership opportunity. We agreed and he offered a romantic dinner on the beach. We heard out the meeting with Alejandro to join the Melia membership it would have cost $2,700. Not bad price at all however, at that point we were there for 3 days already spent $2,800 on all the horrible customer service experiences with Nathaniel. IF our experience had been nicer then we would have purchased the Melia membership and been back yearly. Our room had a bunch of sewer gnats which was gross, a broken door lock, and the only room door without a peep hole. Our second night in the room we were laying in bed and at 9pm a lady tried to open our door multiple times and scared us. She didn't say anything and we could not see her as no peep hole in the door to see if she was housekeeping or not. I texted Nathaniel as we were not feeling safe then and he said could be housekeeping he will just check in the morning. Not the response we hoped for, shouldn't a concierge offer to find out what's wrong if a guest is not feeling safe. Instead I called the front desk to ask and the offered to call housekeeping right then to find out. Nathaniel never followed up about it the next morning. Again why did we pay an extra $1,000 and not get the assistance we paid for?? We went to both customer service desks to review and see what could be done. At Level all they did was call Nathaniel to come talk to us. We headed to our "private" on the beach dinner at Serindipia restaurant. It was not it was on the restaurant with the only difference was our chairs had a flower sash on it. My fiance doesn't drink wine so we opted for moscow mules and asked for titos. We wanted to pay upgrade for them, instead we were brought absolute vodka drinks. Pedro was our waiter who was also the manager. He asked any allergies and I let him know them. Was very disappointed in my salad that consisted of very watering lettuce, tomatoes, and avocado whch was missing limes for the dressing I had asked for. My fiances cesar salad was canned chicken and the dressing was mayo misxed with garlic not cesar. I was sad Pedro couldn't provide replacement food items for me with an onion and garlic allegery, I asked maybe a plain avacado but he said no and I just watched my fiance eat some of his odd Cesar salad and pumpkin soup in front of me lol. Do not get the level upgrade, it's not worth it.

We enjoyed being in the family section, but the level was in the same area, so I'm not sure if it…read morewas really worth it. It seemed like we had all the same amenities and then some. We had an excellent time on Holiday. Would book the Adult side for honeymooners and adult friends only.

we came to the St. Regis after staying at the Wyndam in palmas del mar and…read more irs been absolutely wonderful here. The people here are so accommodating; they have 3 restaurants on the property and they are all equally good. from formal to casual you can't go wrong eating at any of them. i'm a marriott member and had some points that i used for one night and im happy i took advantage of it. unfortunately they are converting the property to a 4 seasons and it will be far more expensive to stay here. The st. regis operates like a luxury hotel should. i would give it 10 stars if i could. i used the spa facilities and the massages we got were first notch. and jesselyn was a great nature guide that took us around the property. we are sad to be leaving.

For all that this St Regis offers, the website does a terrible job of showcasing it. So here goes!…read more For kids There is an animal shelter with dogs and cats and specialist who will educate you about the animals. There is a small farm with goats to feed. My young kids were delighted with this. There is a boathouse area with free kayaking, standup paddle boarding and inflatable playground. This boathouse also offers more high-tech water sports equipment for rent. For families There are adult bikes and children's bikes on the resort that are complementary. There are golf carts that take you from one area to another as everything is pretty spread out. For example, from the main gate to the hotel is a little less than a mile. Only two free breakfast are included with Marriott status. So if you are traveling with kids, you have to pay $22 plus tip for their breakfast every morning. They have a few sand toys to share out on the beach. The large pool area does have Shallow parts for children. For adults The beach here is gorgeous though setback many yards from the hotel. The pool does not have an adult only area that I know of. There is a nice but small hot tub. You have access to all of the spa amenities every day as a guest here. There is a small gym next to the spa and a larger gym called the wellness center which is about Half a mile from the main area. Food issues The main issue here as many other of viewers have stated is the lack of decent food selection. Sea grapes is decent but only open until 5 PM. Paro gets terrible reviews and is excessively overpriced Mediterranean food. However, an Uber from the hotel to Rio Grande is not expensive around $10 and they are good restaurants, but you must do your own research. I recommend Los kioskos de luquillo Which have many food options and it is basically a beach party scene better for adult adults than kids. Service and butler service overall were spotty. We were given incorrect information multiple times. Don't forget to take a ton of cash to tip-wish they would include this in the final bill. Loved the ocean view, comfy beds, and spacious bathroom. Overall a nice stay and would consider coming back if the food options improved a bit!

We had a great time here at Grande Antigua Sandals Resort. We did go to another Sandals/ Beaches…read moreResort in 2021. That is why we picked another Sandals Resort. This Resort is the first one that was built off the island of Jamaica, where Sandals first began. It has an older vibe to it. Very easy to get around and get your bearings of where everything is. You also have a resort map to help guide you. In some things we were a bit disappointed, but overall we really had a great time. I would recommend you make your reservations to the Dinner Restaurants when you first get there. The early times fill up fast. You know when you are on vacation the time goes by faster than usual. The swim up bars are great place to talk with other vacationers. Everyone is having fun. If you are heading for the beach, make sure you get there early to get the beach cots. It can be challenging to find one as the day goes on. The beach towel stations run out of towels rather quickly, the supply chain is slow replenishing the stations. I would suggest, at the pools grab a few towels from there. It may save you a walk from station to station looking for towels. They have lots of activities every day. The evening has special themes like "White Night " you wear your white Linen clothes, Reggie Night, etc. Live bands play every night somewhere on the property. Your daily resort schedule will tell you where. Oh yes dress, no matter where you go reservations or not, flip flops are the standard foot wear. I brought a few other pair of shoes that I never wore. Oh yes it is only a 10 or 15 minute bus ride to Grande Antigua from the airport. Sandals provided transportation to and from the airport. No tipping at the resort, but I did tip the driver to and from the airport.

We recently returned from a stay at Sandals Grande Antigua (June 15-20, 2025) and while there are…read morecertainly aspects of the resort we appreciated, there were also several concerns that, cumulatively, made this experience fall short of the high standards we've come to expect from Sandals based on previous stays in Barbados and St. Lucia. Pros: - The setting is undeniably beautiful. The beaches are stunning, and the resort grounds are well-maintained. - We appreciated the convenience of unlimited food and drinks. - The inclusion of Robert Mondavi wines ensured a consistent baseline of wine quality, which we enjoyed. Cons: - The level of service and staff attitude was noticeably below what we've experienced at other Sandals locations. Many team members seemed disinterested, disengaged, and at times cold--lacking the warmth and hospitality we have associated with the Sandals brand. This was especially evident at check-out, where no one asked how our stay was nor offered a simple thank you. - The number of solicitations we encountered was excessive and disruptive. On one occasion, we were approached five times in two hours--making it very difficult to relax quietly or enjoy reading without interruption. These included both Sandals-affiliated promotions and third-party vendors. - The food overall was average, which was a disappointment given the typically exceptional culinary experiences we've had at other Sandals resorts. Most pastries tasted mass-produced, croissants resembled those from a grocery store value pack, and drinks were heavily watered down with ice. - A few bright spots in dining included Soy, Eleanor's, and Kimonos. In particular, Chef Ronello and server Chad at Kimonos created a memorable and special hibachi dinner for our anniversary after a group no-show left us with a private experience. Their warmth and attentiveness stood out as highlights of our trip. - The breakfast quality was consistently poor. Omelets were made using bare hands to grab ingredients, which raised hygiene concerns. French toast and eggs were cold every day. - Internet access was frustrating throughout the stay. Frequent disconnects, weak signals (especially in-room), and download speeds of only 1-2 Mbps are unacceptable, particularly at a resort of this caliber. We chose not to pay for the "premium" internet, though advertised speeds were still below modern expectations. In 2025, even economy hotel chains offer faster, more reliable WiFi. Frankly, airplane WiFi outperformed what we experienced at Sandals Antigua. We strongly believe that premium-level connectivity should be included in the standard offering, especially at the price point of this resort. Closing Remarks: While the location and a few exceptional staff members helped create some positive memories, the overall experience at Sandals Antigua did not meet the standards we associate with the Sandals brand. We contacted Sandals directly with our feedback and they responded with offered compensation in terms of points. However, we were surprised to receive a legal document in connection with this offer to release us from future reviews. We felt this formality was unnecessary, particularly as our intention was never been to escalate matters beyond constructive feedback. After careful consideration--and with great reluctance--we chose not to book a future Sandals trip during our stay, something we've always done in the past. This decision was not made lightly, but based on the decline in service quality and overall value, we did not feel confident committing to another visit at this time. Also, we found it highly unethical that Sandals Antigua would attempt to offer compensation -- in the form of points -- seemingly in exchange for our silence or retraction of an honest, unsatisfactory review (or future reviews). This behavior constituted as a form of bribery and only further reinforced the disappointing experience we had with the resort. I urge Sandals to reevaluate its approach to customer feedback and adopt a more ethical and respectful standard for resolving complaints.

¡Wepa! Puerto Rico !!!!!…read more I planned this trip as a couples trip but it ended up being a solo trip for myself to reset and relax , like an eat pray love island edition lol ! It's like the island knew I needed a break and took me in and allowed me to absorb nature, good food and music. Beautiful beaches and a good book where my daily morning routine with a cafe con leche or some bad bunny blasting from my Bluetooth . This resort was perfect for my reset. I truly enjoyed everyday here alone, I walked, hiked, laid on the beautiful beaches and the hotel staff catered to my every need. I was upgraded to an amazing suite overlooking the ocean and was given so many cute places to try from the staff. I do want to book an air bnb for my next trip back here but overall using Hilton rewards , I say I made out very well!

This is a beautiful resort. We were given a handicap room on the main floor (2nd) in the ocean…read moretower. It wasn't what we reserved, but the same rate. When booking, we were thinking the price wasn't too bad, forgetting it wasn't an all inclusive resort. There are three restaurants in the main side of the resort. We only ate at the buffet for breakfast. It was good, but not worth $27 per person. The pool bar had a small menu, that was pretty good. The pool was very large and the slide section was roped off, so it did not bother the rest of the pool area. The beach was not great. Only about 6 loungers, which were always full. The water is very rough and no lifeguards. What they don't tell you is that there is another side you can go with a very nice pool and much better beach. Go to the valet desk and ask for the shuttle to the golf course. This was pretty empty and we had it almost to ourselves. The downside to that is there was no open bar near the pool. If you go into the sushi restaurant they have a limited bar, but they did not speak English. I figured it out though!

I recently stayed at the Rincón Beach Resort while attending a destination wedding, and overall I…read morehad a really nice time. The location of this resort is so stunning. It is a secluded and hidden property. It feels very peaceful because it's quiet and relaxing which makes it a great place if you are looking to truly relax and disconnect. from the fast pace of life. The pool area is beautiful and very large, which makes it a great place to lounge and enjoy the tropical atmosphere. I also really liked the beach bar café next to the pool, where you can grab drinks and snacks while enjoying the view. I really enjoyed ordering many pina colada's which were so delicious. The grounds of the property are pretty and well landscaped, which adds to the relaxing feel of the resort. However, there are a few things that could really improve the experience. The rooms definitely need renovation and upkeep. Since the property is older, the wear and tear really shows. A fresh coat of paint and an overall renovation of both the interior rooms and some exterior areas would make a big difference. The resort only has one main restaurant, and while some of the staff were very nice, a few of the servers had dispositions that were not very welcoming. Another thing I felt was missing was a small gift shop or convenience store on the property. It would be very helpful to have a place where guests could buy things like drinks, snacks, sunscreen, hats, magazines, or Puerto Rico souvenirs. The beach access could also be improved, as it wasn't as easy or convenient as expected for a beachfront property. It is situated on the beach, but it was not an ideal place to walk or sit on the beach as it was too rocky and an only a small area of sand. That said, I truly enjoyed my stay because of the destination wedding and the beautiful setting. It was a wonderful event and I am glad I experienced the resort. However, because of the condition of the rooms and some of the limitations of the property, I personally would not stay here again unless renovations were completed.

Don't let the name fool you--this hotel is far from paradise. Based on the name, you expect a…read morebeautiful, relaxing resort, but the reality is completely different. The property is outdated and in desperate need of a major renovation. Our room had a musty smell, visible mold, and overall cleanliness was disappointing. To make matters worse, the staff was not welcoming or accommodating, which made the experience even more frustrating. Customer service goes a long way, especially when guests are already dealing with issues at the property. This was our first stay here, and it will definitely be our last. I would not recommend this hotel to anyone looking for a clean, enjoyable, or relaxing vacation experience.

We went here for lunch at the restaurant then strolled around with the kids to see the animals. The…read moreplace looks nice and well maintained but oddly empty.

From the owner: Rocamar Resort and Restaurant is a family oriented vacational center located in Cabo Rojo, Puerto…read moreRico. It is close to the main beaches and places of tourist interest in the area. It has villas, studios and apartments for vacational rental. It has a children splash pool, an adult pool, restaurant, animal farm and mini zoo.

Bancy's has rooms and apartments available for rent by the hosts Robert and Nancy. We booked last…read moreminute through Airbnb after the Airbnb we had originally planned fell through. We arrived around 8pm but Robert was extremely welcoming and accommodating. He gave us a full tour: there's a full sized kitchen, swimming pool, a beautiful garden, and tons of seating in the common areas. He also has kayaks, paddle boards, bikes, and snorkeling gear for his guests to borrow. In our private room we had a full sized bath, a queen bed, and an outdoor area with a hammock and view of the ocean. They keep the place in really great shape! The area felt very safe and the price was more than reasonable. Robert was so friendly to chat with and knowledgeable about the area. We had an amazing stay and would definitely come back.

Fantastic guesthouse. Bob and Nancy were lovely welcoming hosts. They are right next to Playa…read moreManglillo, a lovely beach with mangroves. Less than 200 ft walk! Bancy's has all the amenities of home. Each room is individually decorated. Very comfortable beds and terrific Air conditioning. Please note there are no TV's. We did not miss it and we're glad to get away from television. A fantastic kitchen for communal use. Viking gas stove, two dishwashers, full refrigerator. a very inviting swimming pool. Multiple places to sit outdoors, including a lovely gazebo. Views of the ocean from upstairs balcony. A very quiet neighborhood. A fabulous garden with walking paths. Bob and Nancy had lots of ideas of places to visit for other beaches and restaurants. There there is a supermarket 15 minutes away. They have approximately 11 unique units available to book. Simple bedrooms with private bath on up to elegant three bedroom units. I can't wait to come back. They even have kayaks, paddle boards, and all snorkel equipment for use. Can't say enough about. Bancy's!

Home away from home..everything you need. Loved it. The rental is beautiful and made me want to…read moreretire here

That's a neat place, it's have everything in house. Make a recervation and you won't regret it.read more

So far so good. Manager(Ni k) , staff friendly, knowledgeable and ready to assist in any way!!read more

R & R This resort…read moreproperty in Puerto Rico is the perfect place to unwind. I have to start by extending a sincere thanks to my mother-in-law, who booked rooms for our extended family during New Years '24-'25. My wife and I had been to Boquerón once as part of an island roundtripper in 2018, so it was great to revisit the area with my young children. Aquarius Vacation Club sits along the southwestern edge of the island in the Cabo Rojo municipality. We stayed a total of 2 nights and the accommodations were better than expected. Beds were comfy, solid hot water pressure in the shower, spacious rooms and living areas, well-maintained grounds. The resort lost power briefly during our stay, but a backup generator helped keep the lights on...temporarily. Their open-air restaurant, Piscis Café & bar, was very affordable. All 11 adults came here for breakfast each morning and enjoyed a variety of juices ($3.50) and coffees ($3) with our food. Most of us got the standard 2 eggs any style ($8) that came with choice of meat and hash browns. Simple but tasty. The pool area included a splash pad for younger kids and plenty of chaise lounge chairs for adults to lay on, although I wish they would've had more spots in the shade. They also had a game room with DDR, Cruisin' USA and a couple pinball tables, sadly the latter were broken :( why y'all gotta tease me like that? There's beachfront access to Playa Boqueron for those staying at the resort, and you can rent kayaks or jet skis not too far from here. The plaza was absolutely buzzing with activity at all hours of the day, but the numerous bars & restaurants really come alive at night--we even saw street karaoke! For me, the highlight of the visit (hell, the whole trip) was watching the year's final sunset with my wife on a jetty. The hues of orange and magenta swirling in the early evening sky were better than a painting, just two people in love watching the sun go down. *lets out a longing sigh* * TL;DR * I couldn't have asked for a more idyllic way to close out 2024. I felt relaxed, I got some much-needed rest, and I got to watch fireworks from our hotel balcony with the people I care most about. Never spending NYE in icy cold weather again! All kidding aside, everyone had a wonderful time and I would highly recommend Aquarius Vacation Club as a place for families to stay. Rates are roughly $125-$150 per night. (oh, we saw plenty of decently-sized iguanas hanging around, which is old hat to a local Boricua but very exotic for a Midwesterner)

Such a fun place. We reserved the whole villa for a wedding. It was nice having a private place to…read morestay. The pool was very fun. This place was so beautiful with so many trees and wildlife and nighttime sounds. I would stay here again!

I had a great time, Villa Bonita it's magical. I love it the contar with nature is amazing. I…read morerecommend it 100% it is another experience of lodging. Thank you everyone for the excellent services.