Spent 3 nights in Sept 2022 as part of a group of 50 people. Entered room and was hit with a wave of heat. Tried to adjust temp on thermostat but it won't allow you to change it. Temperature indicated 29 deg C. Contacted front desk and they said they control the temperature and would set it to 22 deg C. Room temperature did not go down. Repeated calls/visits to front desk produced no results, each time they responded "how low do you want it?" Each time we requested 22 deg C or lower and they said "OK". Each time nothing changed. The weather was warm, but at night it would drop to 23 deg C or so. Even during the day, ithe outdoor temp would not reach 29 deg C, so the room was warmer than the temp outdoors. The hotel hallways were comfortably cool, as well as most of the rooms of the rest of our group. We were only there three nights, but that was very long when you cannot sleep. Requested another room and was told they were all full, however the next morning I heard that another member of our group was moving to a different room (her shower was missing a door). All we received was lip service and basically lies. The next customer will have to go through this frustrating process too, starting the cycle over. Since the area is somewhat remote, and most/all rooms booked weeks/months in advance, they know that you probably can't find another place to stay, so it essentially means you are a captive of their situation.
I would recommend getting a signed contract if you plan on having your group stay at Punta Campanella Resort & Spa, or go elsewhere. read more