Found Pure Gutters on NextDoor; they replied via Thumbtack. Zack seemed earnest and eager for the business, offering a slightly lower price than a competitor. I signed a $4,000 contract in mid-September 2025. I was on a tight timeline before getting new concrete poured. Zack promised a 2-man crew. Only 1 guy showed up. I would have never agreed to this if I knew. Hanging 20-foot gutter sections solo is ridiculous. It took him two days to fully install. He focused on leaf screens instead of downspouts. I warned him it was going to rain. It poured heavily for 8 hours straight, dumping massive amounts of water directly into my foundation because the downspouts weren't on. It caused me so much anxiety about basement flooding. Weeks later, when my concrete was poured, the new gutters leaked and stained the brand-new concrete. Zero Customer Service: When I complained, Zack said he was too busy with other installs. Once he got my money, I was no longer a priority. A second crew came but failed. By early November freezing weather, new leaks appeared. Zack actually told me "leaks would always be there." If I wanted leaks, I would have kept my old gutters! Update (1/16/2026): Zack sent a 3rd crew who spent 7 hours completely rehanging the entire system because the first guy's work was so bad. Zack blamed his subpar subcontractors, which doesn't reassure me as a homeowner. It's YOUR job Zach to hire good workers. Not make excuses for your poor judgement in hiring them. I raised my review to 3 stars to see if it would hold up for the year. Latest Update (7/14/2026): They are STILL leaking. Every single corner silicone seam is split. Zack had the audacity to blame my brand new roof replacement as the cause of the leaks. He demanded "documentation" before coming out to fix the leaks AGAIN. If he looked at his own photos from September and compared them to the 4 times he's been out here, he'd see the shingles are a completely different color. To top it off, one section of the leaf guard is mismatched and randomly thrown in. When you are TOO INEPT to trouble shoot your install problems, blame the homeowner. Unprofessional. Never recommend! Negative -5 stars if it was allowed! read more

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