Update Nov 12, 2025: Since Oct 3, I've incurred an additional $357 worth of expenses in vet exams…read moreand trying different medications, with no improvement to my cat's condition and no reimbursement from the breeder. Vet says next steps are looking into a rhinoscopy or a CT scan, which can be very expensive. My original review still stands.

The attention they give to individual dogs needs. They are understanding, caring and adaptable to…read moredogs different personalities. They work with clients different personalities and needs as well. I appreciate your flexibility.

The staff are extremely sweet and knowledgeable. It really is a next level in canine care. I feel…read moreconfident that my pup will get personalized care and fun times with new dog friends.

I had to bring my cat Zack in on a Saturday night before Easter after finding him covered in blood…read moreand urine. Every other clinic was closed, and VCA Valley Oak told me to come in right away. That decision saved his life. Zack has some unique medical challenges, and I knew going in this might not be straightforward. Dr. Wilson took the time to fully assess him, consulted with UC Davis, and came back with a clear, workable plan while still giving me options. I never felt rushed or pushed in one direction. The entire team was incredible. They encouraged me to visit, kept me updated morning and night, and I always knew how Zack was doing. I could tell he was being cared for not just medically, but emotionally. He's a very social cat, and it meant a lot to know he wasn't alone back there. What stood out most to me was how much everyone genuinely cared about him. One of the staff at the front desk told me she wished she could just go back and cuddle him all day, and when I spoke with one of the doctors later, she mentioned that people had been asking about him and wanted to know how he was doing. That meant more to me than I can say. Emergency vet care is expensive and stressful, and I know that's where a lot of negative reviews come from. But in my experience, this team was compassionate, skilled, and deeply invested in my cat's outcome. Zack is home now, recovering and very much himself again. I'm incredibly grateful to Dr. Wilson and the entire team.

I am beyond angry and deeply disappointed with this VCA. After asking me publicly to contact their…read morecustomer service team, they never followed up. No call. No email. No accountability. Ollie was eventually euthanized -- and he should have been that day. Instead, their decision to refuse care prolonged his suffering, during which his condition worsened and he developed pneumonia on top of the illness he was already battling. That outcome was entirely preventable. What hurts the most is knowing his pain was extended unnecessarily. This clinic had the chance to show compassion and failed. Their silence afterward only reinforces that they do not take responsibility for the harm their decisions cause.

I have been there a few times with my Dog Millie 12 years old last visit oct 2024 she was diagnosed…read morewith several issues that with time can be improved. I went Home and she had a seizure, after a few minutes she woke up and a minute later Shaked and died, I do not think the vet was aware of other things that would have her go into a seizure. I still like the clinic they were very nice and sad to hear what happen. The clinic is small but i always had good care, an felt the Vet would suggest things but never pushed for tests I did not want, and rates are reasonable. I have a new dog now and I will go back to them with my little Lucy

You reached out on yelp and gave me wrong email ..I keep trying website, it's a joke, time to call…read moreBBB and report this vet!! Worst experience I have ever had..what kind of vet doesn't even try to touch a dog and has owner test his ears! like if your that scared,my dog,He can sense it!! Now today Sunday,I wake up on 5/24/26 and vetco prescribed( 1)$85 chewable called Bravecto..? Wtf They never bothered to return my calls!! My dogs still suffering!!!!!! Everyone telling me to taper off the Steroid now since they didn't give me the correct amount of pills.Period!! and they haven't returned my calls! This is Incompetence at its finest! There are no excuses or no exceptions.For why they are doing this.. The vet should have asked her assistant to leave the room since her assistant was so terrified of my dog.Even though he was on three hundred milligrams of Trazodone and had a muzzle on , he could clearly sense her fear so why dhe stayed in the tiny room with Me,my adult son who was holding the dog and the VET(it's an extremely small room for 4 people and a dog thst they were terrified of !!then the vet herself wouldn't even look at my dog or touch him, this is insanity!.what kind of vet place is this?? SO HERE IS AN UPDATE THE TECH WHO WAS TERRIFIED OF MY DOG CALLED TO TELL ME IT WAS A TYPO ERROR ON HER PART..MIND YOU I HAD TO BOOK APPOINTMENT ON LINE TO GET SOMEONE TO CALL ME TODAY!!! WHAT A JOKE BUT ANYWAY SHE CALLED AND YEAH SAID OOPS ITS SUPPOSE YO BE 1 PILL A DAY!! SO 40 MIL STERIOD FOR MY 70LB DOG COULD HAVE KILLED HIM!!!!!! HE HAS (4) 20 MIL STERIODS IN 48 HOURS AND WAS PANTING SO HARD I THOUGHT SOMETHING SERIOUS WAS HAPPENING AND HE WAS DYING ...NOW I REALIZE HE WAS PROBABLY ACTUALLY GONNA DIE FROM HER MISTAKE HUGE MISTAKE HUGE!!!! Fire this can't happen again to anyone.......