Had an unfortunate experience during my move-out process after my landlord changed property…read moremanagement companies and Rasmussen took over handling the transition. During a disagreement regarding move-out expectations, I did not feel the communication was handled in a calm or professional manner. Due to the interaction, I felt it was necessary to contact the landlord directly and have a third party involved to help complete the process. I was surprised by the difference in communication style, as previous interactions in other settings had been more composed and professional. I understand move-out situations can involve differing expectations and interests. My hope is simply that all residents are treated with professionalism, respect, and calm communication throughout the process, especially in a small community.

I have been working with Dana for more than five years. We own a townhouse in the area that we rent…read moreout long-term, and Dana has always helped us find the right tenants. She is professional, reliable, responsive, and hardworking. Every time we need to find new tenants, we confidently return to her because we know she will do an excellent job. This time, I had a tight deadline before traveling overseas, and Dana went above and beyond to make sure everything was taken care of before I left. She even continued to assist me while I was out of the country, making the entire process smooth and stress-free. I highly recommend Dana to anyone looking for a knowledgeable, dedicated, and trustworthy real estate professional.

Excellent service and problem solving. The team took great care of our property and got a great…read moretenant! Can recommend to the max!

this place is a joke, they dont have any form of online payment portal abd charge excessive fees…read morefor ach deposits, only form of payment besides paper money orders. they remind us of old school ludites with anything concerning paywalls and basic internet payment sevices. i hope the Company this "Women owned" Bis sold out to does a better job with payment options. ugh.... as far as managing at one point theynhad a bunch of clueless helpers but seems to have filtered them down to one clueless non paid worker. the owner is a very professonal person and takes care of biz, withthe exception of comments listed in this review.

We worked with Scott to find the forest cottage of our dreams! He was incredibly patient,…read moreknowledgeable, and flexible as we worked through multiple iterations of what we were looking for. Initially, we were looking for land to build a tiny home. After more research and discussions with Scott, we realized a small cottage on land would be a better fit. This entire process took 18 months of my husband and I evolving our thinking as we learned more. Scott was an integral resource throughout the process and very understanding. Ultimately, he flagged a property for us one Friday morning and it was a perfect fit from location to price to vibes! We had an offer in within days and Scott continued to be an excellent explainer and advocate for us. We also appreciated how organized and professional Scott was as the house buying process is such a blur of paperwork. We couldn't have done this without him and are so grateful to have him as our real estate agent! We would (and already have) recommended him to our family and friends!!

We can't recommend Scott more. Scott was our property manager for several years for our townhouse…read morein Santa Cruz. Everything went smoothly, I can't recall even one hiccup. Rent was always promptly and timely deposited, communication was great, and he provides handy year-end summaries for tax season. We had such trust in Scott that we retained him as our agent when we sold the house. The house sold quickly for even more than we had anticipated.

I am a tenant at a property being managed by SRE. Greg and the team have been great to work with…read more They are very responsive to repairs and always find ways to work around my schedule.They were particularly helpful during an incident when the sewer backed up into the shower. They had someone over (on a weekend) immediately and even made sure it was sanitized after for our young kids. Great experience working with them.

Edit: Greg reached out to address the situation. 5*…read more Just setup and appt to see a house in Los Altos. Ruben was late which is ok, but showed me attitude over text like it was my fault. (Note: I'll change this review to 5* if the firm acknowledges their behavior)

Believe the other reviews!! This is the best managed apartment I've ever lived in. After 2.5 years,…read moreI'm in the process of moving out but am very sad to leave such a wonderful place. Leslie takes great care of the property and is always responsive to texts. The few things that needed fixing never took more than a day or two. The grounds are always well-kept. She gave me and my partner a small discount off the monthly rent for taking out the trash cans every week, and when we first moved in, she refunded me the price of the street parking permit because there was no carport available for me (6 spots for an 8-unit building). The quiet location is super close to downtown and Highway 1 yet for the convenience we are charged less than the market rate. The chances of finding a property manager as awesome as Leslie is slim to none in Santa Cruz. Highly recommended!!

Leslie is the best landlord I have had in my life. Hands down!…read more I have rented from a lot of places and had my share of decent (and bad) landlords, but Leslie with Muzzio Property Management has been by far the very best! I lived in the apartment for over 4 years and Leslie was the nicest, most accommodating landlord you could ask for. She was extremely easy to reach, thoughtful, and always fixed any problem that came up quickly and with professionalism. She goes above and beyond for her tenants. She does annual smoke and carbon monoxide detector tests to ensure they are working properly, and schedules for PG&E to come out and check the gas appliances and heater every winter. She even schedules for the fire extinguisher to be serviced each year! I have never had another landlord be that responsible. Once, the dryer was not working properly and I had to run my clothes through a few times before they would dry. I let Leslie know and she had a guy out to fix it the same day and even gave me quarters for the next time I did laundry. Another time, the kitchen sink stopper cracked. I didn't think anything of it an bought a new one for a few dollars. When she heard that I purchased it myself she paid me back for it! She really pays attention to the details and is extra thoughtful. I've had other landlords skirt around fixing things, take forever to file a work request, or ask that I do the work myself. Knob on the blinds not working? They'll order a new part but expect you to install if yourself. Problems with the sink draining? Be more careful about what goes down it, plumbers are only for emergencies, not slow draining sinks. Gutters full and water overflowing when it rains? They can get someone out but it will take a month, and in the mean time they suggest I get on a ladder and clean it myself. Not Leslie. She maintains every aspect of the property and does it well! Even installing extra lights in the carport so that tenants would feel safer at night. The unit is well maintained, with nicely kept landscaping, regular pest control(we never had any problems with bugs at all), great plumbing, quiet, and in a safe area. I can't recommend Leslie more!

I thought selling a house would be stressful. It was not. Dave, Marvin, and all of Anderson…read moreChristie made my two recent house sales easy and seamless. They'd call or email if I had to make a decision, e.g., the amount of pre-sale work. The rest was well in their hands and I didn't have to think about it. When offers came in, they negotiated to obtain and to preserve the highest price possible. I look forward to working with them again. SHOUT OUT to Fantasia Bailey, who is managing my rentals. Again, it is seamless for me. Other than major decisions, I leave everything to Fantasia. There are no worries, with Fantasia.

My wife and I can't speak highly enough about Fantasia Bailey at Anderson Christie. She found us…read morewhat we considered to be the "perfect" applicant for our Condo. We are conservative business people who require the utmost in professionalism,..Fantasia Bailey is exactly that! Good communication, everything in a timely manner, courteous, professional and kind is Fantasia's way. We tried to compensate Fantasia for worked performed when she was in the process of helping us find our second tenant, my wife's mother had an emergency health issue and was forced to return to the Condo. This left Fantasia unpaid for a months worth of work trying to fill our vacancy,....she refused to be compensated for this. Professionalism and kindness,..it still exists. Rest assured that you've hired the best if it's Fantasia Bailey. Sincerely - Aaron D. ,.... Naseem N.

Avoid this property management company if possible. They will do a great job of squeezing every…read moredollar out of you. From charging a monthly fee to pay your rent online, to lease renewal fees every year. If there is an opportunity for them to get more money from you, they will seize that opportunity. Their response time to calls, emails and maintenance requests is laughable. Expect to wait months for your concerns regarding mold and leaks to be tended to. If you have a ton of money to spare and don't mind living in a hazardous environment , until they can get around to fixing the issues, rent from this company! As a property owner, I would not trust this company, and as a renter, they prioritize profit over long term tenant relationships.

My husband and i scheduled a tour of a property in Felton yesterday at 12pm. We drove an hour and a…read morehalf with our baby to view the property, all for NO ONE to show up. We called PMI Santa Cruz, and received only a "we will see if an agent is available and call back in ten minutes". To no surprise, there was no phone call 10 minutes later. Very disappointing. Would never go through this agency for anything. Very unprofessional.

Greg is great to work with--super professional, easy to communicate with, and really knows the…read morerental market. He put in a ton of effort to help me find the right tenant and always made sure I was in the loop. You can tell he cares about doing things the right way. I'd definitely recommend him to any landlord looking for reliable property management.

Great service! Greg Flowers was always on top of it whenever my roommate and I needed something…read more Very professional and friendly and will definitely be using Authentic Real Estate again

I'm writing this review because I truly wanted to express our immense gratitude and give you the…read morehighest possible praise, Gina. Honestly, it's not often you come across someone as dedicated and wonderful as you, and you've truly been an exceptional property manager for our family. From day one, you've gone above and beyond what we ever expected. We've been blown away by your constant availability - it felt like no matter what time we reached out, you were there, ready to help. And when issues did pop up, big or small, your ability to find quick and effective solutions was just incredible. It really made a huge difference to our peace of mind knowing you were always on top of things. Having rented in many places over the years, we've definitely seen it all - the good, the bad, and yes, even the ugly! But I can say without a doubt that you stand out as one of the very best people we've had the pleasure of working with. Your transparent communication, impressive efficiency, and unwavering fairness are qualities that are incredibly rare and so deeply appreciated. If anyone ever gets the chance to rent a property managed by you, we can't recommend you enough - they absolutely will not be disappointed. Our entire family is so tremendously appreciative of all your hard work and the genuine care you've shown us. We genuinely hope to continue being your tenants for a long, long time! Thank you again for everything, Gina. Your dedication to high customer service and your willingness to always go that extra mile truly make you a gem. With tons of gratitude- The Fernandez family

I've had the pleasure of working with Gina as my property manager since July 2024, and she has…read moretruly been exceptional. Without a doubt, she is the best property manager I've ever worked with. Gina is intelligent, knowledgeable, highly responsive, organized, detail-oriented, and always professional. What really stands out is her clear dedication--not only to her clients, but also to the properties she manages. It's evident in everything she does that she takes pride in her work and genuinely cares. Gina stepped in to manage my property midway through an active lease when my previous property manager could no longer continue. She made what could have been a stressful transition completely seamless. On top of that, she identified and resolved multiple issues that had been overlooked by the previous manager--things I wasn't even aware of. Gina handled every single one of them with care and expertise. It quickly became clear just how well-versed she is in California's complex and constantly evolving rental laws. Her attention to detail and thoroughness are truly unmatched. Throughout our time working together, Gina consistently went above and beyond. Her professionalism and reliability gave me so much peace of mind, and I honestly don't know how I would have managed being a landlord without her support. The only reason we're no longer working with her is that we needed the property back for personal use. But if we ever decide to rent it out again--or manage any other property--Gina will absolutely be our first call. She's outstanding in every way, and I couldn't recommend her more highly.

I love how the management of this company works,their response to clients is at a high level,their…read morecustomer service is very excellent,they helped me a lot in getting my new house

Brad and Seaview property's is the best services I've ever…read morehad . He goes above and beyond ! After 5 years we consider him family! Fixes all our issues and is more than fair!