Highly recommend. Honest and professional! Our dehumidifier overflowed onto our basement vinyl panel floor, and water sat for a few days before we realized it. Afraid that water had penetrated the flooring and was growing mold, we called PuroClean. Rich from PuroClean came to assess our situation - he was experienced, professional, and knowledgeable. He determined that we did not have moisture under the flooring, and therefore, no need to rip up the floor, yay! I really appreciated his honesty and advice on what to do. Another company was ready to charge us $2000 to take up a portion of the flooring. So happy we called PuroClean. read more

When my dishwasher leaked and caused significant damage, Frank and his team made the entire experience so much easier. He managed the process from start to finish, including coordinating movers to pack up my condo, arranging a storage pod, flooring repairs, water remediation, cabinet repair, and so many other things. Frank communicated directly with my insurance company, which took a huge burden off my shoulders. He was responsive and communicative throughout and made a stressful situation as painless as possible. Thank you! read more

I highly recommend this company. Our water heater ruptured while we were on vacation. To make matters worse the water heater is in the kitchen pantry and water ran under our wood floor and caused it to buckle. My insurance company told me I needed a mitigation company & put us in touch with PuroClean of Wakefield. Frank responded quickly, made a site visit, and scheduled the work. He showed up the first day to introduce his guys and to get them started I can't say enough about his guys! They were hard working, knowledgeable, pleasant, very courteous, and were very careful moving and working around our belongings. They were very neat and cleaned before leaving each night. Once the wet areas were exposed they showed me how to operate their air handlers & dehumidifiers (they are very loud when running in the main house and I needed to shut them down at night to sleep.) Frank also hooked me up with a great contractor for repairs & painting. It was a very easy experience working with Frank & his team but, I hope we never need his services again! read more

Great experience in a stressful situation, fast, thorough, detailed, and affordable! Molly amazed me!

Be careful with Puro Clean. They answered there phone and immediately sent someone out to look at my job and then got me a quote. When told wanted to proceed they wanted to contact insurance to make sure they were going to pay. Frank and Molly were adamant about getting it touch with them. So that information was provided to them and insurance as they had stated all along agreed for payment. Molly told us via email at 2pm that they would be in touch with regards to scheduling logistics and then we get a call from Frank 3 hours later saying due to company mandates they can't take our job... My biggest issue is they should have been upfront and honest all along. They clearly are just in it to get the most expensive job and its all about $$$ its not about caring for your customers. read more

WE were away when a pipe burst and water flooded our kitchen/family rooms for days. We called several companies and decided to hire PuroClean. So happy we did! From the office to the demo team - all were fantastic. The owner, Frank, treated us/home like it was his. Chris, Alex Mike and the demo team were great- they removed the damaged areas, protected and saved what they could ... The highest complement came for the adjuster - "this is some of the best work I've ever seen". I highly recommend Frank and his team. Thank you for everything!!! read more

We were super grateful that PuroClean was available when our basement flooded. From there we were left scratching our head a lot. After the power came back on they set up their equipment to drain the water out. We watched through the window as they tried to get their equipment to work. It took awhile. There seemed to be confusion amongst the employees. Several days later we received a bill. Very suspicious. One of the line items was a steam power wash. Since our basement floor was filthy with debris we were positive this service had not been completed. We called and the owner came out and apologized and agreed that it was not power washed or even swept. He offered to remove the charge but we elected to have the service completed. No discount or acknowledgment that they were going to charge for services that were not completed. We had to take another day for them to come and finish the job. Having your basement flooded is traumatic enough. You don't want a service that tries to charge for services that were never completed. Had I not viewed the itemized receipt I would not have known. My advice: tread cautiously with this company. Double check their work and count the hours and staff they have onsite or you will be taken for an expensive ride. read more

I would like to recommend this business. Frank and his team did an excellent job. Unknown to me, my dishwasher had been leaking and damaged my subfloor. It's not just the great job they did, it is Frank. He really went the extra mile and he really cared about what we were going through. He helped us find a contractor to replace the floor, he was with us every step of the way. We felt we had a friend. read more

I cant say enough GREAT things about Frank and his team!!! I have 3 babies under 5 and woke up to 5 inches of water flooding my entire basement. Frank came in with such professionalisom and with such a sense of urgency. He made my husband and I feel like we instantly knew him for years!! When you are in a situation like this there is no one else id rather call!! I URGE everyone who needs help with a catostrophic cleanup to call PuroClean!! read more