Professional, knowledgeable, efficient, timely service. I don't know much about well water system until we moved to this big house in Acton. Very fortunately Tom from Reliable Well helped us whenever we have questions. HIGHLY RECOMMEND read more

I used Reliable a few years ago to replace my Jet pump with very good results. This year I was having trouble with my well not continuing to hold it's prime. I called reliable for assistance and Tom responded within hours. He arranged for his technician to be on site the next day. The problem was fixed. His staff are the best you'll find at diagnosing and fixing any trouble you have with wells and pumping systems. They are quick to respond and very reasonable when quoting the effort. I will definitely continue to use Reliable. Thanks guys. Bill Smith read more

Tom is great. Donnie is great. Responsive when I called and got me on their schedule quickly. Day of appointment, Donnie diagnosed issue with my well pump immediately and explained how to resolve. Fixed the problem, verified that the well water was feeding the sprinkler system correctly AND checked all the sprinkler zones were working with sufficient strength. Easy guys to work with and excellent service. Highly recommend. I'm a big fan. read more

Wow--incredible service. Water line broke halfway between the pump and house and started flooding the yard. I called three places, all of them too busy or no answer at all. Tom was my fourth call. Late on a Saturday afternoon, he jumped in his truck with his excavator in tow and drove over an hour to our house. He dug up our yard in the dark for two hours, located and patched the pipe and had us back up and running before eight pm. If I need well service I'm never calling anyone else--Tom has our business for life! read more

Our 30+ year old well pump broke down. Tom from Reliable answered when we called, came out quickly--late on a Friday--and replaced it the same day. He's friendly, knowledgeable, and completely professional. Our water is running again thanks to Tom. Thank you!!! read more

The answer is on the name. "reliable".and that's exactly what they are!!! Came when my heater broke down specially now that it is pretty cold and got it fixed for a decent cost. Now we know things aren't cheap and they do have to charge a decent amount - but you almost can't put a price on heat in new england. read more

I called Tom to repair my pump because my usual Willington Pump Supply was busy. And I am glad I did. Tom responded quickly and was able to come and fix the problem the same day. He was professional and courteous. He also provided advice on how to prevent the problem from reoccurring. read more

These guys are simply great. I had Tom install a well pump at my place a few years back and he did a great job. Besides suggested and implemented some modification that added to the water pressure in my house. Since the installation, my well pump has had issues twice and Tom are very prompt at fixing the issue. He came over the very next day and replaced the pump when it was broken. More over did not charge me a penny for labor or parts since he had given a 5 years warranty. And has also offered to extend the warranty if the pump gets damaged so often. I would recommend anyone with a well issue to approach Tom/Reliable Well &Pump. read more

Reliable Well & Pump continues to be the best. My wife and I have been customers since 2018. I had to call Tom today because I noticed my well pump was running for over 45 minutes and was making weird noises and getting really hot. Tom came out within 30 minutes of me calling him. He went through all the different reasons why the pump was malfunctioning and we decided to start by replacing the pump to see if this cures the problem. He then walked me through the next steps in the event we keep having issues. He and Donnie (his co-worker) were extremely professional and got everything done in under an hour. I will recommend Reliable Well & Pump to anyone. read more

Tom is incredibly kind and generous. Other contractors were eager to sell me a whole new system but Tom wanted to try trouble shooting first. He instructed me what equipment I needed and then patiently guided me through the process of rebalancing the pressure in my well over the phone. He is extremely knowledgeable and goes above and beyond for customer service. I highly recommend him! Thanks, Tom! read more

Kudos to Tom Talbot from Reliable Well & Pump out of Tewksbury, MA My well pump failed yesterday and I called four companies for service including Tom from Reliable. Tom returned my call immediately (despite the fact he was returning from vacation and was in the airport in San Juan, Puerto Rico) and he was here this morning at 0800 ready to fix it...he completed the job in two hours. The other three companies I called did not return my phone call including Henshaw (Templeton), County Pump (Fitchburg), and The Water Store (Rindge). Thank you so much, Tom! Service America... Love prosperous small businesses. read more

Hired Tom/Reliable largely due to the good reviews about communication, responsiveness. We hired him to replace our water softener. initially he responded to the query and install well, but on follow up service requests, he became increasingly hard to communication with, often taking several calls over a week or two to get a hold of. Said he was "busy" and gave him a pass. Then hired him to perform a water quality test, which came back with several water Quality issues, several of which involved the performance of the water softener he recommended and installed. A softener that has no other local support besides him... He was completely unresponsive, highly unprofessional, and never bothered to return the dozens of calls/messages over the course of several weeks. Long story short, hiring him was a waste of a couple thousand $$, waste of time, and now need to hire another company to redo/resolve issues. Terrible experience cannot recommend him to anyone, read more

I called Tom Talbot at the suggestion of a contractor who I know very well. Our well pump, while never giving us trouble, was nearly 20 years old and I wanted to get ahead of the curve and replace it. Tom and his assistant Donny showed up when they promised they would and were able to locate the well quickly (it was buried) and shortly afterwards sent me a quote. Today they showed up as scheduled and installed a brand new pump, wiring, and access riser. Our water pressure has never been better and we're very happy about how easy the whole process was. They're just a couple of hardworking, regular guys who don't screw around, answer all your questions, and are easy to talk to. I'd recommend Reliable Well and Pump to anyone. read more

I had a problem with a rental unit in Pelham NH, called Reliable based on what I read on-line. They came out that afternoon diagnosed the problem and by 8AM the next day problem repaired with minimal interruption for my renters. He is the guy to use for any well issue read more

Called this company after seeing good reviews. They deserve them. Lee came out and worked out what was wrong with my water softening system, spent a long time fixing it and giving me advice on the best way to keep it running smoothly. I was very happy with the work and the price was reasonable. Definitely will use again. read more

This business is great! Last week after working a long day we came home to no running water! Eeek. Being new home owners (only a week), and clueless about wells we tried to trouble shoot our problem. 3 hours later we had no luck and went to bed without that shower that was desperately wanted. Early the next day we called a different well company and were told they could not help us that day. WHAT!?! I couldn't believe it, you don't realize how much you use water until you don't have any. Anyhow, i found reliable well and pump and gave them a call. Tom answered the phone and was super kind. He told me that he had a appointment that morning but would be here as soon as he could. He had me send him pictures of my pump so he would know what to expect before he got here. While on his way to his other appointment he called me and let me know the possible options and how much it might cost. When he got here he was again very courteous and walked me through his plan. He was ready to dig if need be (backhoe and everything showed up). He was able to fix the pump! Yes water! He told us that we should update our system since it was so old and he talked about what he would do. 3 business days later he was able to come and update the System. I think if you need someone reliable and honest you should go with Toms service! He even checked in with me hours after He left to make sure everything was going right! read more

I was in a pinch and my lawn was burning out during an extended drought. Tom understood my situation and worked me into his extremely busy schedule. They showed up when promised and were very reasonable to deal with. I would highly recommend using them. read more

I seldom write reviews, but these guys are fantastic. Tom Talbot the owner is seriously professional and Lee the master plumber that did the work at my place is top-notch. I had a problem with my water pressure that nobody could figure out. When I had the hot water on in the master shower it dribbled out, BUT, if you turned the cold water on in the sink faucet the water came rushing out, but got cold quickly... The contractor that put the system in couldn't figure it out. The HVAC guy who did the hot water install suggested I replace the mixing valve - $500 wasted dollars - and the guy that built the house couldn't understand it. I had low water pressure to begin with and I wanted a water pressure booster, and did a bunch of research. Tom suggested a different approach and manufacturer - and he was spot on correct. The water flows like a dream now. However, the booster did not initially it did fix the issue of the hot water pressure. Lee the master plumber - this guy is the real deal and a seriously nice guy - refused to leave until he figured it out -- mind you I had at least four other professionals look at this - and charge for their time. Lee ascertained that my master bathroom sink faucet was designed in a way that the higher pressure cold water had the ability to cross over into the lower pressure hot water supply - which was the reason that the hot water flowed in the master shower when you turned the water on in the sink although it quickly went cold as the water mixed in the system! So he diagnosed that the problem must be the hot water check valve near the boiler which was necessary because we had a hot water recirculating pump. And BAM he was correct! He changed the check valve (actually upgrading it so it could be replaced in the future without having to cut the pipe) and the water flows like Niagara Falls! Only charged me the part cost for the check valve - because after spending $2,500 for the water pressure system - Lee was not leaving until the total solution was in place! The whole family is thrilled with the fantastic water pressure. Tom and Lee - you are the best! read more

I called Reliable Well & Pump on the recommendation of Wilmington Pump (they were too busy). I called on a Tuesday, and Tom Talbot was able to come out on Friday morning of the same week. My well hadn't been drawing water to feed my lawn's sprinkler system. Tom immediately diagnosed the problem (the wrong well tip was used when it was installed) and replaced it with a better, stainless steel well tip. It was a hot and humid day, and he worked diligently and meticulously to get the job done. He also noticed one of my sprinkler heads was broken and replaced that, too. Tom was both knowledgeable and personable. He liked my dog and gave her pats, which she enjoyed very much. I highly recommend Tom for your well and pump needs, or to install a sprinkler system. He also installs geo-thermal systems. You won't go wrong hiring Tom. He knows the business well (pun intended!) read more

I had an issue with my pump. Service was here in a few hours, and quickly fixed the problem. The price seemed reasonable, and they were very pleasant. I will definitely use them in the future. read more

I give Tom of Reliable Well & Pump 5 stars. I called him at 3:37pm yesterday afternoon and he was able to come out diagnose and fix my well problem. I'd called another company but they couldn't come out until a day later - not good when all my water is served by the well! Tom's amiable and happy to explain everything as he works to get the job done. Very happy to write him the check for good no-nonsense service. As a bonus I learned a lot about my well system. Will call him again. Kev read more

I spoked to Tom the owner on the phone and told him I had no water coming into the house . He came the next day on a holiday and diagnose that I had a damaged pipe in the ground . He than went home to get his backhoe on a rainy day and dug till he found the pipe and repaired it in great time and the price was very low . I cant tell you enough how happy I was with Toms work read more

These guys were awesome! About 4 years ago we had our submersible pump replaced by a company we won't mention. Since the installation there was constant air coming out of every faucet. That contractor said everything was working fine and went on his way. I finally got sick of it and called Reliable Well & Pump. They came out early the next morning and found the problem within minutes. The fitting at the discharge pipe was leaking and most of our water wasn't even reaching inside the house. They came back the next business day and fixed our problem. No more air! Later that day I came home and found no water coming from our faucets and called them back. They were at my house within an hour and discovered our toilet was running all day do to a bad adjustment (new toilet I installed)and the well was empty. We shut the switch off for the night and the next morning we had tons of water with awesome pressure! A huge thank you to Tom, Leo and Don! I highly recommend these guys for great service! read more

Five stars for Tom Talbot and Reliable Well and Pump. From pump failure to diagnosis and replacement in 24 hours. I left an online message at the web site in the evening hours expecting to (hopefully) get a call next day. Better than that, Tom texted me within a half hour of leaving my number in the online message. After a few text exchanges, we set an appointment for the next afternoon to which Tom arrived promptly. Quick diagnostics. Quick pump replacement with good workmanship and attention to detail. Kindly answered all my questions. Having given me a probable range of cost to repair, Tom's final invoice was a very nice, competitive surprise. You can count on Tom and Reliable Well and Pump, I'm sure. read more

Woke up this past Sunday to no water. My plumber referred me to Tom at Reliable Well & Pump. Before I had called my plumber, I had called one of the huge well companies from NH and got put on their weekend 'call back list'. Before the other company had called me back to tell me they could be there on Monday afternoon, Tom was on sight and diagnosing the problem. Start to finish the service and communication were top notch. Up and running within a half a day. Being a homeowner, I have always taken water coming from the faucet for granted and never thought about the process involved. Tom happily explained the process and educated me on the way wells and pumps work. I plan on having him back later this summer for some scheduled maintenance work to avoid another emergency call down the road. read more