At 1:30 am in the morning, the last thing you want to deal with is finding a remediation service that acts fast and genuinely had the same concerns that you have. Thats is what happened, a part of our sump system failed at 1:30 am in the morning, not a great time for this to happen, causing our basement to flood partially. I tried to contact two services, the first one that claims to be 24/7 did not answer the phone? Called puroclean and After initial cursory questions, help was dispatched. David arrived quickly and helped to lesson my concerns. If you are looking for a company that takes your concerns serious and knows the stress you are under and takes the time to ensure you it's all going to be okay, call puroclean. read more

I too hired Puroclean and had the same experience of things going missing. Lots of very expensive things . I approached the owner Pat Jacob in regards to it and he denied any knowledge. I felt totally betrayed as I trusted him and his company and it was during a vulnerable time. I would definitely not recommend using this company. read more

I do NOT recommend hiring PuroClean. I hired them to clean a home and to my shock and with a heavy heart I found that many items were taken from the home while their cleaning staff was there. My trust in PuroClean is severed. I was told by the owner Pat Jacob, (who confirmed he saw and was aware of the stolen items) to file a Police report. This is not acceptable, moral or ethical business practice. I was devastated and felt violated and I would like to prevent others from experiencing the same loss. read more

Crisis averted. Our sump pump failed resulting in water flooding basement. We called puroclean after we had our pump replaced and had removed quite a bit of water with a shop vac and dehumidifier. Puroclean provided a commercial dehumidifier and several fans as well as sprayed carpet to alleviate mustiness and avoid mold. Equipment was left at our house for several days. We clearly indicated that our insurance policy didn't cover anything. While we are happy that we didn't end up having to replace carpet the cost for essentially renting puroclean's dehumidifier and fans was exorbitant. If your insurance covers you then puroclean is a great option. Cost was not discussed, and when we offered to issue a cheque on day one, we were told that the amount would be determined at the end. Under any other circumstances this would never have been acceptable. It was a stressful time and I feel taken advantage of. read more