Small and busy shop. This is one of the only UPS locations that is open on Sundays. There was only…read moreone person working, and 4 customers as soon as the shop opened. Pack your patience, it wasn't the most efficient experience, though I appreciate the availability. When I dropped off my package, the associate took the box, but nothing was scanned, so, now I'll be refreshing my tracking number to ensure that it's marked as received. The shop itself was a bit messy, parcels were placed in front of the counter, in the middle of the open space where customers would stand, as well as stacked behind.

My kids Christmas Gift cards were delivered and handed to reception at this location but Shima told…read moreme they do not have the package. Later, we found out the cards were cashed and we don't know by whom. I had a mailbox at this location for a few years, because of their awful service I moved my mailbox to somewhere else. One of my old friends did not know about my change of address and sent two Amazon Gift Cards to my address at this location for my kids. The Amazon tracking number shows "Package was handed to a receptionist Signed by: Security". When we visited the store they said they did not have the package. We asked them to try to find it as it shows it was handed to the receptionist. I called a few times the day after and Shima told me I do not have a mailbox over there and if I had a mailbox they could have put my package in my mailbox. I explained to her they were not supposed to accept the package if I did not have a mailbox and it should have been marked to return to the sender. But since they accepted my package I needed to pick it up. But she kept saying they do not have that package. I explained the situation to my friend who sent the gifts, he called Amazon customer service to block both gift cards from being claimed but he was told both cards were already claimed by someone else. Amazon did not provide any name to us obviously but they know who did it and opened a case with their legal department for this fraud and they will update my friend soon. I can not make accusations but here is what happened. They accepted my package and signed for it, the package was lost after delivery, and the gift cards were claimed at someone's Amazon account that we don't know. The reasons I moved my mailbox from this location: - They could not find my packages 50% of the time (yes, 50% believe it or not). They were telling me it is still on the way while I was showing the tracking number to them that shows the package was delivered. Every time after I came back home, after a few hours they had called me and said that my package had just been delivered. So, I had to make an extra trip to pick it up. - Per UPS store policies when you have a package that does not fit in your mailbox, they are supposed to scan so you receive an automated email that you have a package to pick up. Every UPS store in North America does this except this location. I asked them a couple times and they said they do not do that. - Every time I went to pick up my package an hour after delivery, the owner told me the package had not been delivered yet. He was telling me not to believe the tracking numbers progress, when it says delivered means UPS has the package and is on the way. What ???!!! Many times I waited there until he looked for it everywhere and he came back with the package from the back and said he found it. - If I wanted to send something with UPS, it was a 40 minutes project, the same thing in other UPS stores takes 5 minutes. The owner does not know how to use a computer in my opinion and when he was alone at the store you could always see a long line with people rolling their eyes and tired, waiting for him to get their job done. I did not have the option to put 0 stars. They do not deserve 1 star at all.

Absolutely wonderful service from staff at UPS Elizabeth Street on the first day of the current…read moreCanada Post strike (September 2025)! They made every effort to warmly welcome and take care of each customer - many of whom were especially anxious about visa and passport applications in the wake of the strike. Exemplary, very caring service from both staff members - including the very kind and capable Hourod at the counter. I heartily recommend this location, and I will certainly be using them again.

Great customer service at this location. The owner of this franchise was on site and making sure…read moreeverything was working properly and the woman at the service counter was very friendly and helpful. I ran into the story just a few minutes before the pick up guy came collect the parcels for the day and they help me punch in my shipment's information in the system as fast as they could so my shipment would make it on time. I really appreciated this gesture and will be back at this specific UPS for my future shipment needs.