I ordered two mattresses online and needed delivery on a certain date. I contacted online customer…read moresupport and was told that the mattress couldn't be delivered until three days later. I decided to text the store and the manager, Brigham, texted me back immediately and quickly rescheduled the delivery for the exact day I needed. I really appreciated his prompt response and the no-hassle way he took care of my problem. Great customer service!

My elderly parents went in to buy a Beautyrest-specifically because that's all my mom has talked…read moreabout for 20 years is how the only way she will get a good nights sleep is if she gets a Beautyrest. Somehow my dad keeps getting different beds and finally my mom had enough and decided she would go finance a Beautyrest at Mattress Firm. She took my dad with and somehow came home with. Sterns & Foster. Us "kids" wondered what happened but my mom insisted it would be better. However 2 days later she said it was even worse than the other beds she had, which is pretty bad. (BYW-previous Mattress was NOT purchased at Mattress Firm) We called Mattress Firm and explained the situation. Sebastian was amazing and totally took care of my mom to get her the bed she actually wanted. This wasn't our first time shopping at Mattress Firm and definitely will not be the last!

Great pillow purchase! Service was fast and respectable. Be sure to note that pillow purchases are…read morefinal, so if it's not the right size then don't sleep on it!! The pillow I bought was perfect.

Dale is awesome! He was super patient and friendly and helped us find the perfect mattress within…read moreour price range! We had a fantastic experience here.

If you come here come see Spencer immediately he was so amazing!! He helped us find the perfect…read moremattress on the first try, by asking our needs and actually listening to them! We've been needing a mattress for my sciatica pain for a long time and he knew exactly which mattress was the one to address my back pain. Also quick tip come here on 4th July or Labor Day for the great sales and good value! I would give 10 stars if I could thank you!

Well, all went great until I had found out that my order was never placed to arrive on the day Ken…read moresaid it would. They were supposed to call me to schedule this time today when they were to deliver my bed for tomorrow. I called the store, and a rude girl named Michelle answered and said it was on a "will call" status. Meaning, they never ordered the mattress. What a sham. She supposedly claims they're delivering it on the 24th, which is not the day Ken had booked. She rudely goes "Well there is no room on our trucks for your order." How the hell is there no room when it was ordered a week ago????? Don't go here. Don't waste your time. I'm wondering if they are even going to deliver it. Oh- and the "Michelle" character claimed to be a manager. I am Very disappointed.

We were in and out quickly, finding what we wanted. Staff member was knowledgeable and polite.read more

We have been customers of this wonderful, personalized, and caring store for many years. It's very…read morereassuring that we see several of the same salespeople/managers on each visit, who always remember us. Shalomar, especially, has assisted us since our first visit at least 8 years ago. We've found the quality of the various chairs and other items we've purchased to be excellent. Our recent purchases, 2 of the lift chairs, are very comfortable and assist us in our current health needs. We were very fortunate to find these special chairs in stock, as there is a usual 12 week or longer wait in other stores. Everyone who works there has given us excellent care, from shopping to delivery. Thank you, Shalomar, Kyle, Brett, & Ryan! Edit Your Feedback

Out of the blue, hubby decided we needed to upgrade to a King sized bed at our mountain condo…read more Neither of us wanted to spend a fortune, so we checked out The Warehouse, a nondescript little furniture store. It's tucked away across from the Home Depot in a plain looking building. This isn't a fancy showroom, it's a literal warehouse. But you can find some great bargains inside. We dealt with one of the owners who was personally working that day. He's able to make deals, so don't automatically assume you must pay the full price on the sticker! We found the perfect cherry wood sleigh bed and mattress within minutes. He even knocked off several hundred dollars off the price of both items as well as delivery. (Yes, they deliver to Park City and areas beyond Salt Lake City). Again, this is not super high quality stuff, but it looks good enough and feels sturdy enough. Our bed, for instance, has an unfinished back (doesn't matter since it is against the bedroom wall, but it would be a lot nicer if it was also nice looking wood). I did find the mattresses to be extremely high quality and a very good value. This would be a solid 5 star experience if not for the delivery. Our delivery guy brought everything on time (early, actually), but I was a little annoyed that he didn't help set anything up. It wasn't specified, but usually when furniture is delivered it's also set up for you. He did remove and haul away our old mattress, which we had to pay extra for at the time of purchase. I know this is a bargain outlet, so I probably shouldn't have expected full set up and maybe I could've paid extra for the service. I should've asked. You can see how irritating it was when all the guy did was shove the mattress and boxes into our room (see photos). That meant we had a full day of assembling a bed and it was NOT fun. Otherwise, this is a great place if you're looking for decent looking furniture cheap.

The salesman was very helpful and patient with us. I recently bought a bed mattress and a couch. We…read moreare happy with our purchases. The manager is really nice and friendly to talked to. The delivery guys came on time and willing to helped us out. Overall, this is a great place to check out for affordable furnitures.

Angelica did a great job asking the right questions to determine which mattress would be best for…read moreus. They have a great selection in all the price points.

Easy to work with and seemingly knowledgeable. They also had a nice sale when we visited and also…read moreprovided a few additional discounts.

I was looking for a very basic twin mattress and called over to see if they had any in stock. Will…read morewas great to take a look for me and let me know that they did have one in. I headed over and was helped with the purchase in a timely manner and had help to my car. Friendly service! Thanks Will!

I'm not normally putting reviews but Amberia is awesome!!! she helps us out to find our bed and a…read morepillow... so guys if you are looking for your bed go to this place and find Her.

The reason Purple, DreamCloud and other mattress by mail is doing so well is because the lack of…read morecustomer service. It's expensive, the sales pitch sounds like a short con and that's only if the rep notices you. I can't believe this location is still open

I haven't received an apology or and correspondence to fix the issue. Expect help until you make…read morethe purchase and then know you'll be ignored!