I had previously taken my car to Purser and Luxford where they changed the Tensioner on my car which broke a day after. I then took it back for replacement where it again broke a shortly after. Finally the situation was resolved after the hassle, I had. I even had to tow the vehicle myself! I then decided to take my car there for a MOT as I had done previously and on this occasion I had a very bad experience.
They assessed it and failed it on its MOT and they tried to charge me half an hour labour for apparently needing the clean the mechanism on my seat belt, well that's what the sales guy initially told me. Turns out that was a lie and it was just stuck behind my boot which took me 30 secs to resolve (they changed this on the paper work before I got there.). They also tried to charge me £19.00 for a wiper blade I can buy from any factors for £4.00 and £10.00 for a bulb I can also buy for £4.00 myself.
However after doing the work myself which also involved replacing a headlight I took it back for a free re test (that I had to negotiate for) and they told me they had to adjust the headlight aiming on both lights and re fit the headlight bulb I replaced. When I said can I just pop the headlight back in properly he angrily told me if you do that I will charge you for a full MOT! Which I found quite ridiculous and an excuse to charge me an additional labour cost. In the end for both popping a headlight in and adjusting the aiming on the headlights which took all of 5 mins (if that) as I watched him do it. They charged me £22.00. Most garages where you often take your car wouldn't normally charge for this at all.
Avoid this company like the plague. I have had nothing but hassle with them and my family who also take their cars there won't be doing so anymore! read more
