I've been with HVFCU for 25 years. Always listened and resolved any issue that came up in that…read moretime. Great place to prequalify for any type of loan. Given good ammo to go out and car shop without getting ripped off-by having their terms in your hand to start with. Don't see myself leaving them so far.

Love this branch everyone is so friendly. Als I enjoy the snacks at the end of the work week.read more

I wanted to create a PCSB account for 2 reasons; the great customer service I heard about, and the…read morecoin counting machine. Unfortunately, this location has only one of these two things. I only came out of my way for this location because of the coin machine, I wanted to set up an account and get my change counted. Their hours aren't on google, so I wasn't aware they had such bad hours (closing at 1 on a Saturday, seriously?) so when I walked in 15 to close, I had no idea. It doesn't take much customer service experience to kindly tell me you're closing. Instead of glaring at me, tapping your fingers and giving me short answers. I had walked in with a great attitude after driving out of my way specifically for this location's perk, and walked out highly annoyed and very upset. Today's experience sucked, and if I do go back to open an account it sure won't be with that woman!

TD bank doesn't care about proper Identification anymore. Just show them your debit card and enter…read morethe PIN number and you can have access to the account. This is HORRIBLE!! A picture identification SHOULD be used for all withdrawals. I worked at a bank once and I can't tell you how many of the same family members had the debit card and the PIN number for one persons account! This is not safe! Go back to asking for proper identification such as a drivers license or passport!!!!

Much better than the Jefferson Valley branch. The staff is very accommodating, understanding &…read moreprofessional! It is frustrating that their hours have changed to 9:30-4 as it makes business deposits really challenging. If anything I wish the would just open early and close early. But overall is your picking between the Jefferson Valley Branch & the Carmel one, go with Carmel! They are so much better.

This Chase bank finally got promoted to its own building - it was about time!…read more Previously located inside of the Acme supermarket, this new location is so much easier to access with a drive thru atm option - it makes your banking needs so much faster and convenient. They have offers for new banking clients making it so easy to want to switch over to Chase or simply try a new bank. Overall, awesome location and so much better than going in through the supermarket.

Family & I have been banking with this bank for many, many years. They have very competitive rates…read moreand provide long bank hours so that you can do all your banking needs even after work. The only thing that lacks at this location is customer service training because the rare instances that I go into the bank where I need to speak with a customer service representative I've had more than one occasion of poor customer service, though the main branch in Poughkeepsie takes complaints very seriously. It's actually a very good bank overall.

I have wasted more of my life on the phone with this credit union trying to troubleshoot their…read morepathetic website and business website. This has been going on for years. For example, very simple functions like getting an alert when a debit is taken from your account doesn't work on their website. Also, when you add a payee in the "transfers" section, the payee disappears from the list the next time you try to access it. These are very basic issues, that they have failed to address. To make matters worse, they follow up with a phone call to you with absolutely no information that is of use, further wasting your time. I do not recommend this credit union at all.

If I could rate this branch 0 stars I would. Within 12 days of opening an account Someone tried…read morehacking into it so they restricted access. KeyBank Brewster would NOT call me back. Took me 4 days and countless calls to them asking for answers and they finally came to the conclusion to "close my account" Thank god i have other banks and I only had $700 in there. It took weeks to get refunded and closed with them.

Everything was going relatively well until recently. I noticed the bank getting less…read morefriendly--nobody saying "hello" when I walk in (although sometimes a person says "take care" when they see me leave). They are short on tellers and YES, other customers have agreed with me on this--I've often seen a teller having to split their time between the teller's window and the drive up window. Cheap! They have up two poinsettias but no Christmas tree and no Menorah--while I'm not the most religious person, I was raised in a Jewish family and so seeing the Menorah brings back fond memories for me of getting presents from my parents at holiday time. Sadly, today was pretty much the last straw. Another customer came in who apparently is a good friend of Christian's (a customer service rep) and this customer couldn't stop bragging about the crimes he says he did--now, maybe he was just trying to be entertaining but I didn't find it amusing. Christian said nothing and just let the other customer stand there in his (Christian's) cubicle bragging--it was very unpleasant. In fact, I finally became so upset that I actually told Dominic not to brag about his own Thanksgiving when he already knew I had not received any Thanksgiving invitation this year. Dominic is quite young (he's about 10) and I deeply regret coaching him recently so he could get a raise. I'm sorry I rooted for him and I would never do that again. Dominic--in fact, nobody--apologized to me for leaving me in a rather uncomfortable state this afternoon. Don't bank here--I'm switching banks myself!

So I'm sitting there for about an hour waiting for the next available customer service one guy gets…read moreup and leaves after his appointment with someone and says he won't be back for another hour then a lady comes out of the back and invites the people who just said down to do with them before me. She told me they had an appointment is this something new? Didn't know I had to make an appointment with a bank customer service person.

I went in asking the most simplest task... 4 ladies standing around and 4 gentlemen in the…read more "offices" (full staff) told me id have to wait at least an hour to talk to anybody, I left and went to Chase in the supermarket across the street. The teller helped me within 2 seconds. I would leave no star if i could

I chose Fairway Mortgage because a friend was going through the same process and I saw the…read morefrustration he was going through. Jim made the process seamless and truly did look out for our best interest. It would make no sense to go through the mortgage or refi process on our own.

Jim at Fairway Mortgage Services is absolutely terrific to work with. He calmly and clearly walked…read moreus through the process and he was always responsive. The fact that he's as nice as he is super organized makes it all the better! Quite simply, the best in the business. Highly recommend Fairway Mortgage Services.