I ordered a T-Roc back at end of December. I was greeted by Bella who arranged the appointment for…read moreme. I went for a blue colour then she suggested the white silver which was not showing on the website. I love that new colour but didn't know I could have it. Following from there Bella kept me updated throughout the process. Initially delivery was scheduled for late April due to covid but thankfully I took delivery late March. Delivery was straightforward. Thanks to Bella that made things smooth. Always with a smile on her face and a coffee to hand to go through the paperwork. Thank you Bella and thank VW

ACHTUNG CAUTION…read moreWARNING Do consider my experience before booking in your car for a service.... It was my first time getting the car serviced at West London VW. Unfortunately without boring you with all the details here are some of the things that went wrong: Telephone booking service advised incorrect opening hours when I got there they were closed Website had not been updated and showed incorrect opening hours Service Advisor had a very abrupt manner about her, she was the sort of person who has to win every argument even when clearly mistaken At the time of booking I specifically asked that the anti corrosion check isn't carried out - they carried it out At the time of booking I specifically asked they kept the old parts for my inspection - they said had thrown them away They washed the car but it still had grease marks on it They delivered the wrong car to my address, it took three attempts to convince the driver it was the wrong one They finally delivered my car but they did not follow COVID protocols of sanitizing the keys and main controls prior to hand over The receipt was presented in a thin card sleeve which said if not extremely satisfied contact Simon Poole, Commercial Director and it detailed his email address. So I wrote to him and guess what, no reply at all, not even the courtesy of an acknowledgement. A few days passed and I received a survey from VW asking how my service experience was, I completed it in detail (far more than here) of my terrible experience from start to finish and how I felt after dealing with the abrupt Service Advisor. Three days later I had a phone call from Denise at the dealership who apologized and said she had discussed my experience with the Service Advisor but what was even more disappointing is it became clear she had only skimmed over my survey, when for example I mentioned how badly washed the car was it was news to her and also about a few other elements. Plus there was no offer of service recovery, no please bring your car down and we'll wash it properly, no let me deduct something from the service cost for ruining your weekend plans etc. Am giving two stars because at least they took off the cost of a cab from my total service bill so I could get home as they needed the car for longer. They hold the VW franchise and are also an authorized Skoda service centre.

Chiswick Honda still has my car after 9 days delay and I have no information about when or if I…read morewill get it back. I brought the car in for a service under a Honda service plan. I came back at end of day to collect (as agreed) but then told it was delayed. I then waited for home delivery the following week (as agreed) but no car. I'm leaving this review as cannot find a way to contact the service team (no reply to enquiry through website. After phoning and leaving a message, they returned the call only to put me on hold for five minutes then hang up on me). I had great service from Wimbledon Honda the last few years, and this was first time with Chiswick. Please return my car! Or at least email me!

Shocking experience. Noone to answer the phone, only called me when there was money to be handed…read moreover. I have 2 small children and need to get them to school etc but couldn't as they had my car for nearly a week, and didn't tell me for 4 days what was happening (even though I tried to call daily and left voicemails) STAY AWAY

I had a very bad expercience purchasing a car from Car Giant back in 2024 they are only intrested…read morein sales and flogging add ons which are worthless. The car had issues and report was furnished but car giant would not agree to it they kept my car for 6 days then allege nothing was wrong they think we are fools !! Even my 13 year son picks up well on the issues Car Giant is a good con artist with its pushy staff who do not give a toss all reviews say's it all very shocking I feel this place needs to be shut down soon or later . They threathend me if I do not collect my car they would impose storage charges then park on double yellow lines next was drop my car you can see how these thughs operate I feel someone shoild monitor them before its too late !!@ But I have not finished yet watch the space car giant

Bought a 3008 as a mobility car for my disabled family, broke down despite being under warranty…read more(they only offer 6 months) we'd had it for 4 months. Car giant said it would be covered, they're wrangling out of it. So having to take them to court as they've shafted us with £16,000 finance and a car that they won't repair despite doing less than 4000 miles. Avoid these con artists ripping you off to make a sales commission on broken motors and not repairing them despite all the promises that they will. The garage they recommend us go to quoted 2-3K for the repair which CarGiant has refused to do due to price. Nice broken car and 5 years of finance! Avoid like the plague, Your family & pocket will thank you for it.

AVOID THIS PLACE!…read more Spoke to Geoff Pearson on the phone, agreed a price for the car. Went to collect it and was told by Mr Pearson upon arrival that they were keeping the car as someone else was coming to view and would pay the asking price!! A complete waste of time!! Customer service is awful. Was interrogated as to why I hadn't made an appointment?! Dread to think what the after care is like. TIME WASTERS

Crap Service and just made me waist time and money. When Asked if I could send an specialist to…read morecheck the car's condition, specially because it was an sport model the sales chap agreed. once the inspection happened he just didn't care about the results and became impossible fo get a hold of on the phone. There were 2 issues with the car that could easily be fixed, specialy because they have thei own mechanics but instead the sales guy just mentioned that it would be easy to sell it to someone who wouldn't find the issues. It is a real shame that we have to deal with this kind of people. AVOID BUYING FROM THEM!!!!