Our experience with Aire One left us feeling misled and uneasy…read more
We only discovered an issue with our fireplace after it suddenly stopped working. Aire One came out, issued an infraction, and told us the fireplace was "not up to code," then quickly pivoted to selling us a full replacement. No recall was cited, no clear explanation was given -- just urgency and pressure.
What we later learned is what really concerns us.
The fireplace wasn't simply turned off -- the gas valve had been physically locked. That's not something that happens accidentally. Someone had to deliberately do it. Even more concerning is the timing: this only happened after Aire One had recently replaced our furnace, a job that would have required shutting off the gas line. It's hard to ignore how "convenient" that is.
When we questioned the infraction, my wife researched the fireplace thoroughly. There were no recalls, no safety notices, and no reason it should have failed inspection. Meanwhile, Aire One became difficult to deal with and repeatedly failed to follow through.
On the day they were supposedly coming to replace the fireplace, we were told by dispatch that the crew had "broken down" on the way to our house. Later, the story changed: suddenly they weren't coming at all because they claimed the job would require removing brickwork -- something they said they wouldn't do.
That raises an obvious question:
If they supposedly couldn't do the job, why were they allegedly already on the road to our house when they "broke down"?
We eventually contacted another HVAC company and spoke directly with the owner. Before we even finished explaining, he immediately asked if we had dealt with Aire One -- and then told us he hears stories like this often. He explained that they've developed a reputation for shutting off and locking fireplace gas valves, issuing infractions, and pushing replacements.
He came over, unlocked the valve, turned it on, and the fireplace worked immediately. No repair. No replacement. He even helped us get the infraction removed.
I can't speak to Aire One's intent -- but between the locked valve, the unsupported infraction, the push for replacement, and the contradictory explanations, the whole situation felt sneaky, misleading, and unethical.
I strongly recommend getting a second opinion if Aire One tells you something in your home suddenly "isn't up to code."
