My first time using QTrex International and was very impressed with the customer service from the manager to the employees I dealt with in person, by phone and via email. They helped me understand issues regarding customs and paperwork. This alone saved me quite a bit of time and alleviated my concerns with shipping expensive computers to St. LUCIA. I dropped my items down twice and both times received prompt and courteous attention. Was not aware that they also picked up items. Responsive and great value for the money. I will use QTrex again and refer family to them without hesitation. D. A. Williams read more

SCAM ALERT ! 7 BETTER BUSINESS COMPLAINTS IN 12 months., not including mine. READ THE NEGATIVE GOOGLE REVIEWS. Qtrex international IS A SCAM! DON'T RISK LIKE I DID ! PROTECT YOURSELF WITH A TRACKER ! Absolutely the worst business interaction in my life. Once I told this guy there was a tracker in my barrel he lost it! Refused to ship my barrel saying it's against the law to put a tracker in a barrel ARE YOU FOR REAL? Had to pay someone to pick up my barrel and he refuses to give me my refund. TOTAL SCAM !! DONT RISK IT, read the negative GOGGLE reviews. read more

I shipped 2 barrels in May from Toronto. As of November 20, 2025, I have received little to no response from Q-Trex regarding the location of the shipment. Communication has been extremely poor--phone calls go unanswered, and emails receive no reply. I am very concerned, as the items in the barrels are essential belongings for my elderly mother. Given the lack of updates and unprofessional behaviour, I would appreciate advice on whether I should contact the police or relevant authorities to investigate this matter. Thank you. read more

Q-Trex has taken advantage of my elderly father. He was contacted by this company with a "special offer" to ship barrels, and he decided to trust them with his shipment. In July 2025, they picked up two barrels, promising delivery to Guyana within 6-8 weeks. It is now November, and still nothing has arrived. My father is heartbroken and distressed. After I posted a review describing this terrible experience, I was contacted by email and threatened was told to "get Google to help me" and even to send my father to the Guyana office. But that office is locked up, with a "For Sale" sign on the building. The owner later claimed the barrels were sent to the wrong destination and that they would "try their best to reroute them." When I asked for proof, I was told, "We'll keep you informed." No proof was ever provided. Instead, I received a phone call saying I would be blacklisted as if we would ever use their services again. When I contacted them again today, the owner said, "Our lawyers have advised us not to talk to you. Go and put that on Google." How can a business treat people like this? Q-Trex appears to be a sinking organization, riddled with fake, bot-generated reviews designed to drown out the truth. It's a shame that so many hardworking people and pensioners continue to be misled. Go to google for a more detailed review... read more

I don't even know where to start. .. This is my second review within a year. my first experience with Q-Trex was 10 months ago with my first shipment from Canada to Jamaica. It was a five start rating I gave on my Google review. I am back with my second review as used them for my second shipment to Jamaica. what a difference. I am still so bothered and angry about everything. from the lack of communication and transparency, the delays that ended up costing me thousands. .. I could go on.. and I will in my video review that I am current working on to post on YouTube and Instagram. To those of you considering to use this company, please , please look elsewhere. if you decide to use QTrex, do so at your own risk. read more

The worst shipping company in Canada they give you a timeline and yet when the shipment arrives to their destination they don't pay to have it released so therefore it sits in customs for a long time and when you contact them they tell you lies and also tell you of, Please I am appealing to people to don't ship anything with them they need to be out of business they are all a bunch of con artists. read more

do not use. they are terrible. Unprofessional and extremely despicable. Do yourself a favor and use someone else. I promise you you will get better service read more

Very very very disappointed This is definitely a no ho zone for shipping........my crate is in Jamaica for over 3 weeks and is unable to be released because of payments not made by them.And now after putting my Google review I was contacting by the owner and was told he will be keeping my package longer because I spoke about my experience......so luckily I recorded it and now will be reporting him to the Authorities.........I will be posting the outcome as well read more

Blessed morning this is my first time shipping with Q-Trex and honest be to god its my worst ever experience, i would never recommend nobody to ship with this shipping company. In October of 2022 they told me it will take 4-6 to ship to Jamaica and its February and i can't get my goods. The boss and his employees don't have no discipline or communication skill whenever it comes to their customer, this is the worst shipping company in canada read more

Family member used their service. My experience is the same of all other users on Facebook. A lot of theft of your shipped Goods to your loved ones ongoing throughout the years, and double charging, and being blindsided by erroneous costs in order to pick up the shipped goods when everything is supposed to be prepaid. One reviewer said over $1,000 in goods were lost/stolen by Qtrex. He told some customer that the people in the Caribbean are waiting for free shipments from family members and that he hopes that they choke and die on the items being sent my family members. See photos for proof. Might have some anger or mental illness problems because business professional usually do not speak like that.... Check out the reviews on Facebook to hear more stories. I would not recommend the service. He will respond with distracting information and silly excuses, but nothing will overshadow bad reviews and a history of theft and wishes that people will choke and die. read more

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This is the first time I used this company. The service is below par. Picking up the barrel and taking my money was ok. I paid for door to door service. First, I was told that the barrel would take about 6 weeks to arrive which would have been around the end of August. It's now November and the barrel is still not at the destination. After many phone calls, many of which were not answered and many of which were dropped, I finally spoke to someone. My relatives were finally contacted only to be told that that the barrel cannot be delivered to their address, they have to go somewhere else to pick it up. This would entail them having to rent a van to do the pick up after I paid for door delivery. This is NOT a company I would EVER be using again. read more

PLEASE, PLEASE, PLEASE DO NOT SHIP BARRELS WITH THIS COMPANY! I recently sent a Barrel to Guyana (door to door) Q-trex company stole half my relatives stuff, brand new, expensive clothing, shoes and some food stuff. They stole at least half the items. When brought to their attention, lies and denials. the staff is rude and arrogant esp. in Guyana. The man who calls himself the 'Boss' of the company here in Mississauga, Canada "HARDAT" is a complete Illiterate Liar, who cannot even communicate or speak English properly. He avoids answering your questions, tells you a total load of BS and never calls back to follow-up. They are all a ring of THIEVES! This is beyond unprofessional, ridiculous, and down right fraud. I am not sure how come they haven't yet been reported to the RCMP? and why are they still operating in business. I WILL NEVER EVER USE NOR RECOMMEND THIS FRAUDULENT COMPANY TO ANYONE. AVOID ALL ALL COST. read more

This is the worst experience I have had. On Aug 13Th they picked up my barel going to Pt Lisas to arrive by mid October.Today November 24Th it still has not arrive. When I i asked for compensation They referred me to ZIM shipping lines who I had no dealings with.I shipped another package one week later with another company and it has already been received. This is the worst shipping company. Save yourself time, money and grief by not using this company. read more

My mom started using Q trex for over 10 yrs and I have joined her using their services. I liked the fact that it's a one stop pick up location in Jamaica. The owner is very professional and was very efficient in addressing few issues I had in the pass. I am very happy with their service and will continue to give them my business. read more

I shipped some items to Guyana with this firm and it was delivered to my family home in East Bank Demerara and there was nothing missing from the barrel. It was packed to the top when leaving Canada that it took 3 of us to close the barrel and put the seal on and when it was delivered it was the same. Geeta and her husband was very nice and the staff was wonderful. Although it was a busy time for them in the summer, I was given excellent service. I highly recommend Q Trex International and I will continue to ship with them. In fact, I will be shipping again by the end of this month. With kind regards, H K Persaud read more

Very poor service. Extremely late delivery. Hard to get a hold of anyone for information. When they do actually pick up the phone, or answer your email, they give you whatever answer they can to get you to leave them alone. Will not do business with them again, and will guide people away from this company. read more

I wish zero star was an option. I shipped a barrel w this company in 2012 and had the most horrible experience. Unfortunately my mom decided to give them a 2nd chance 3 years later and her experience seems to be worst. She spoke to a lady at the office in Montego Bay who was feisty enough to ask her 'if she had taken any money from her' as a response to my mom's complaint that they was no delay when it came time to get their payment. She sent her barrel 3 weeks before taking the trip and spent 3 weeks - leaving tomorrow and her barrel is still not ready. read more

Dont use this company. They lie and tell you 4 weeks. If your lucky it might be 6-8weeks for your barrels to arrive. The owner actually justifies his horrible service with the cheap prices and that her personally answers his phone! I think most people prefer to pay a bit more for guaranteed timelines and automated voicemail with less sarcasm. My barrel was held at its destination port for an extra 4 weeks because q trex failed to pay their bill with tropical shipping. Use anyone else but this company is my advice. read more

The worst shipping company available. They promise a timeline, take your money and don't deliver. I would never recommend this company.

These People that works here have no customer service whatsoever. They usually picks up the phone and answers as if they are at home. like??? why does customers have to ask them to state the name of the business. I THINK THEY ALL NEED SOME TRAINING. read more

Just horrible service and customer service from Qtrex ! I had 2 barrels picked up November 12, 2016 that i payed $270 dollars for hoping that my family in St.Kitts would receive them for Christmas unfortunately they didn't get the barrels until December 31, 2016 ( Cargo Receipt #52109). I also had Qtrex picked up 2 barrels again on November 22,1016 that i payed $270 dollars for my family in St.Kitts (Cargo Receipt #44131) and they have not receive them as yet. Today is January 19th, 2017 ! After numerous calls, emails to the very rude and arrogant staff including the owner at Qtrex they keep saying the barrels are in St.Kitts which is and was a lie . My family keep checking and there is no barrels . After calling Tropical Canada Customer Service and giving them the STK12295897 i was told that the 2 barrels left Canada on January 11th, 2017 headed to Florida. Really Qtrex !!!! I SHOULD BE COMPENSATED ALSO GIVEN BACK MY SHIPPING COSTS FOR THIS VERY LATE DELIVERY AND HORRIBLE SERVICE !!! read more

Not a company you will want to used for your freight, ship freight to Guyana and Trinidad on the 8 of January and it is March 1 , no sign of freight , no return phone calls , only a bunch of lies. This has to be the worst shipping company ever. read more

Would never ship with them again. Horrible service. They Lie about length of time goods will arrive in destination country. They Lie when you call to inquire why goods havent arrived by the approx. promise date. Better to pay a little more and use a company that stands behind their word. Very unprofessional. read more