Yes I know, a bank, what is there new to say about one? Well I just had to make a comment about how…read morenice everyone is in this branch. I feel overwhelmed by the interest they took and kindness they showed me with all my boring banking needs. If you're stopping by there say hi from me, they won't have a clue who you're talking about...but they'll probably be too nice to say.

Who honestly enjoys going to the bank?? Most of time you end up standing in a long queue under…read moreflorescent lightening just in order for someone to tell you that, indeed, you're pretty darn broke. Commonwealth has not provided me with the best experience in general, but the staff at the Glebe branch is the single redeeming factor in my overall banking experience. The information desk became my best friend early on when I was urgently trying to figure out how to wire money between my Bank of America account and Commonwealth account. Seemingly one's own money should be accessible where ever he or she happens to be in the world, right? But because these sorts of things are never as easy as they should be, I stuffed up and ended up costing myself nearly two hundred dollars in processing fees. NOT IDEAL. The staff there at the Glebe branch helped me every step of the way thereafter, and though there was nothing they could do about my previous loss (occurred on the American end), they advised me of the best options moving forward. After the third time I went in, the manager knew my name and was always more than happy to answer all my questions. I was even permitted to come behind the counter in order to use their computer for online banking instead of having to pay the processing fees associated if the teller were to help. Here's to the customer service aficionados who work hard to smooth out the Commonwealth bumps. Keep treading water, guys... maybe at some point it will pay off!

I often wonder why people complain about big banks when there are options like Qantas Staff Credit…read moreUnion. Perhaps the name puts people off as you would think that you need to be a staff member of Qantas, but the reality is that they have a pretty liberal policy of who can join including if you know someone who has an account there ;-) , or work in Aviation, Hospitality, or Government.... The big advantage of this credit union is that they charge very low fees, give great interest rates, and have great service. What more could you ask for.....well perhaps the other thing is they don't have many branches, there are ones at most of the large airports, but to be honest I have never found this to be a problem as the ATM card is accepted at Westpac/St George ATM with no fees, and you can make cash/cheque deposits at Westpac branches too. I used to bank with a large bank, and they charged $5 a month fee, I changed to QSCU and there are no monthly fees, and i get a transaction allowance. Hopefully this doesnt sound like an ad, but I love this organisation, especially as an alternative to the big banks with their fees.

I'm really happy with Nab with me fee free account. The internet banking is easy to use as is the…read moremobile app. Not like some other banks which are annoying with codes and dongles. Branches are nice and well laid out. Lack of specialized bankers though you have to call the center.

Not the most competent staff are located on this branch. Went in and asked two staff for something…read more The first staff insisted the bank needed to charge me a fee to obtain the service, although I have obtained this service free of charge several times from the branches in the city. Then I approached another staff, but this one was worse, spoke bad English, and confirmed there was no such service. Headache! How is the training conducted?? Worse of all, they can't even be bothered to ask their seniors. I think this branch is overstaffed. When I first went in, two staff just pretended to be busy ignoring me, later I saw another staff coming chatting with one of them, while I was still waiting to be served. There doesn't seem to be anyone supervising the staff.

I've been coming here for bank loans and financial advice for 30 years. Great bank with friendly…read moreand helpful staff. It can get busy sometimes with only two tellers on duty. Good for loans and financial assistance.

Aneta was like a dog with a bone.. never…read morestopped fighting for us.. she made a statement and she followed through .. simply can't ask any more than that..

Aneta was fantastic in helping me secure my first home loan when my husband and I purchased our…read moreapartment in 2016. So when we were ready to upgrade to our family home, we immediately went back to see Aneta at Astute Mortgages. Aneta is extremely knowledgeable, easy to talk to, realistic, and efficient. We felt supported through the whole process including identifying our loan capacity, preparing our paperwork, and securing a loan that met our needs at a good rate in a highly competitive market. I cannot recommend Aneta highly enough. We will definitely be going back to see her when it is time to refinance!

I'm sorry, but Candices review below has more crap in it than a paddock of cows. I commenced my…read moreprofessional relationship with Awesome Lending in September 2022. From the get go, Albert, Myra and Essence have been nothing more than 100% professional. My first pre approval that they secured for me fell through because of the developer...so we waited until the developer gave use another due date and we got the second pre approval done..thanks to the hard work of Awesome..that one fell through as the developer wasn't ready. So Albert and Co got to work with another pre approval and I settle tomorrow 19 May. I have had emails and phonecalls from Albert and Myra early mornings and late evenings. They will get the job done for you, and as quick as they can. All i can say is give them everything they ask for first up or it's you, not Albert holding up the process. I'm a pretty hard with my ratings and If I think people deserve crap ratings I will give it..but Albert is 5 Star .

at first, albert came across very professional but the whole experience was terrible. He even said…read moreto me that they did the loan based on the assumption that i had cash to settle. So pretty much, i just came to them for charity to give them money? ridiculous. at the end, i had to go to my bank and do it myself. the worst part is, a week before settlement, they let you know they couldn't do it. hence, 5k+ interest i had to pay. they plainly said sorry but not even offered to pay the interest since it was their fault. oh by the way, did i say that they actually said ok, go ahead before i signed my contract? save yourself time and go somewhere else. they dont reply your email and treat you like a number! what was with i was sick for a week got to do with my loan? you called their 1300, noone replied and always went to Rebecca 's voicemail . if i could give zero rating, i would have

Great prices health insurer for individuals coming in on the 457 visa or other working visas. Their…read morestaff are friendly and they have good product range (especially at the budget end).